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Client Success Project Manager Jobs in Alberta (NOW HIRING)

York Group

Client Success Coordinator

Edmonton, AB · On-site

Working under the direction of the Client Success Manager, this role supports day-to-day project administration, stakeholder communications, documentation, and tracking activities that keep landlord ...

York Group

Client Success Manager

Edmonton, AB

Position Summary The Client Success Manager ensures successful outcomes for tenants and clients in ... Champion projects and guide project teams through the Project Lifecycle * Maintain consistent ...

York Group

Client Success Manager

Edmonton, AB · On-site

Position Summary The Client Success Manager ensures successful outcomes for tenants and clients in ... Champion projects and guide project teams through the Project Lifecycle * Maintain consistent ...

York Group

Client Success Coordinator

Edmonton, AB · On-site

Working under the direction of the Client Success Manager, this role supports day-to-day project administration, stakeholder communications, documentation, and tracking activities that keep landlord ...

Blackline Safety

Client Success Manager

Calgary, AB · Hybrid

The Client Success Manager is responsible for building strong relationships with clients, ensuring ... Develop customer account plans and to consistently apply project management principles, including ...

Avetta, LLC

Client Success Manager I

Calgary, AB · Hybrid

... so projects start on time, risks are managed proactively and operations scale with certainty ... SUMMARY As a member of the Avetta Client Success team, you will be both a relentless advocate for ...

Tangent Services

Project Manager

Calgary, AB · On-site +1

CA$80K - CA$105K/yr

We are looking for a Project Manager who can bring structure, visibility, and calm momentum to ... A team that values innovation, accountability, client success, and teamwork Ready to keep complex ...

Colliers Project Leaders

Project Manager

Edmonton, AB · On-site

... and financial success while working closely with clients to deliver strategic solutions. Your ... Develop strong client relationships and act as the client's single point of contact to achieve the ...

Colliers Project Leaders

Project Manager

Calgary, AB · On-site

You have a knack for building strong and trusting client relationships, leading projects across ... success, from identifying and addressing gaps to controlling costs and ensuring clear, effective ...

KLS Earthworks

Project Manager

Rocky View County, AB · On-site

Proactively address project challenges and implement solutions that support project success and client satisfaction. Safety & Risk Management * Promote and support KLS's commitment to safety ...

Recruitment Partners

Project Manager

Edmonton, AB · On-site

Project Manager Our client is seeking a Project Manager to oversee the successful delivery of ... Your success will be defined by your ability to: * Manage restoration projects from initial scope ...

Buttcon Construction

Project Manager

Calgary, AB

Our success is driven by the knowledge, dedication, and passion of our people-and we invest in ... Ensure alignment of project deliverables with client expectations. * Prepare and maintain baseline ...

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Client Success Project Manager information

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities in Alberta are hiring for Client Success Project Manager jobs?

Cities in Alberta with the most Client Success Project Manager job openings:

Client Success Project Manager jobs near you

Client Success Coordinator

Edmonton, AB • On-site

York Group
See more jobs at York Groupexternal

Full-time

Posted 24 days ago

Job description

Position Summary 

The Client Success Coordinator provides administrative and coordination support to the Client Success team, helping to ensure successful outcomes for tenants and clients in their construction dealings with York Realty Inc. Working under the direction of the Client Success Manager, this role supports day-to-day project administration, stakeholder communications, documentation, and tracking activities that keep landlord work and tenant improvement projects moving on schedule and within budget.

Key Responsibilities 

Project Coordination Support 

  • Assist the Client Success Team in coordinating landlord work and tenant improvement projects from initiation through closeout 
  • Maintain project trackers, schedules, and status logs to support consistent reporting 
  • Help prepare meeting agendas, take meeting minutes, and distribute action items to project teams and stakeholders 
  • Follow up on outstanding action items and deliverables to keep projects on track 
  • Other duties as assigned 

Documentation & Administration 

  • Organize and maintain project files, drawings, lease documents, and correspondence in shared systems 
  • Support the review of tenant lease agreements by gathering and summarizing landlord obligations for the Client Success Manager’s review 
  • Assist with preparing Change Notices (CCN), Change Orders (CO), and related documentation for review and approval 
  • Update Construction Manager and Yardi with project information, invoices, and cost tracking entries under the direction of the Senior Client Success Manager 

Stakeholder Communication 

  • Serve as a first point of contact for routine tenant, contractor, and consultant inquiries, escalating issues to the team as needed 
  • Maintain consistent and professional communication with internal and external stakeholders 
  • Support relationship-building with tenants by responding promptly and following through on commitments 

Reporting & Tracking 

  • Compile data and prepare draft project status reports for the team 
  • Track project milestones, deliverables, and budget items, flagging variances for follow-up 
  • Support project closeout activities, including gathering documentation and contributing to lessons-learned summaries 

What you bring to York 

  • Post-secondary education in business administration, construction management, real estate, or a related field, or equivalent experience 
  • 5 years’ experience in an administrative, coordination, or project support role; exposure to construction or real estate is an asset 
  • Strong organizational skills with the ability to manage multiple priorities and deadlines 
  • Strong attention to detail and accuracy in documentation and data entry 
  • Clear written and verbal communication skills, with a professional and approachable manner 
  • Proficiency with Microsoft Office (Outlook, Word, Excel); willingness to learn Yardi, Construction Manager, and other internal systems 
  • Eagerness to learn, take initiative, and grow within the Client Success team 
  • Ability to work collaboratively with a positive attitude