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Client Success Project Manager Jobs in Calgary, AB

Long View Systems

Client Success, Manager

Calgary, AB · On-site

We are looking for a dynamic and results-driven Manager, Client Success for our Calgary branch ... Take accountability for the successful delivery of services and projects across your portfolio ...

Blackline Safety

Client Success Manager

Calgary, AB · Hybrid

The Client Success Manager is responsible for building strong relationships with clients, ensuring ... Develop customer account plans and to consistently apply project management principles, including ...

Avetta, LLC

Client Success Manager I

Calgary, AB · Hybrid

... so projects start on time, risks are managed proactively and operations scale with certainty ... SUMMARY As a member of the Avetta Client Success team, you will be both a relentless advocate for ...

Tangent Services

Project Manager

Calgary, AB · On-site +1

CA$80K - CA$105K/yr

We are looking for a Project Manager who can bring structure, visibility, and calm momentum to ... A team that values innovation, accountability, client success, and teamwork Ready to keep complex ...

Colliers Project Leaders

Project Manager

Calgary, AB · On-site

You have a knack for building strong and trusting client relationships, leading projects across ... success, from identifying and addressing gaps to controlling costs and ensuring clear, effective ...

KLS Earthworks

Project Manager

Rocky View County, AB · On-site

Proactively address project challenges and implement solutions that support project success and client satisfaction. Safety & Risk Management * Promote and support KLS's commitment to safety ...

Buttcon Construction

Project Manager

Calgary, AB

Our success is driven by the knowledge, dedication, and passion of our people-and we invest in ... Ensure alignment of project deliverables with client expectations. * Prepare and maintain baseline ...

Alstar Group

Project Manager

Calgary, AB · On-site +1

Recognition for your achievements and contribution to our success * One remote day per week What We ... Provide interface with client * Vendor Management * Work with project coordinator staff as assigned ...

Alstar Group

Project Manager

Calgary, AB · On-site

Recognition for your achievements and contribution to our success * One remote day per week What We ... Provide interface with client * Vendor Management * Work with project coordinator staff as assigned ...

PURIS Corporation, LLC

Project Manager

Calgary, AB · On-site

CA$85K - CA$100K/yr

... client relations. Advanced capabilities with Microsoft Excel is also a requirement. Role ... success of our projects! Pay: * $85,000.00-$100,000.00 per year Benefits: * Dental care

Chandos

Project Manager

Calgary, AB · On-site

Continuous improvement is core to our success. Championing innovative and collaborative ways to ... Build strong client relationships and act as the main point of contact for stakeholders * Lead ...

PCL Construction

Project Manager

Calgary, AB · On-site

We are 100% employee-owned, every employee has a stake in our success, and that shared commitment ... Understands client drivers and identifies value‑engineering opportunities to improve ...

PCL Construction

Project Manager

Calgary, AB

We are 100% employee-owned, every employee has a stake in our success, and that shared commitment ... Understands client drivers and identifies valueengineering opportunities to improve functionality ...

PCL Construction

Project Manager

Calgary, AB · On-site

We are 100% employee-owned, every employee has a stake in our success, and that shared commitment ... Understands client drivers and identifies value‑engineering opportunities to improve ...

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Client Success Project Manager information

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

Client Success Project Manager jobs near you

Client Success, Manager

Calgary, AB • On-site

Long View Systems
See more jobs at Long View Systemsexternal

Full-time

Posted 19 days ago

Key responsibilities

  • Own the delivery of services and projects across the client portfolio, ensuring commitments and service level agreements are met or exceeded.

  • Build and maintain strong relationships with key client stakeholders to understand their needs and help achieve better outcomes through technology.

  • Lead and develop a high-performing team through coaching, mentorship, and career development initiatives.

Job description

Long View. A career that helps you get more out of life.
 
A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you a people-first IT leader who knows how to turn great teams into great client outcomes? Do you thrive at the intersection of people leadership, client relationships, service excellence, and business performance?

We are looking for a dynamic and results-driven Manager, Client Success for our Calgary branch! This is more than a service delivery role. You'll have meaningful ownership of a portfolio of clients, the people who support them, and the business results that come with it. You'll lead teams, strengthen executive and operational client relationships, drive service excellence, manage financial performance, and help identify opportunities to grow and deepen our partnerships.

Success in this role means creating an environment where our people grow, our clients succeed, and our business performs.

A Day in the Life:

  • Lead and develop great people. Build a high-performing team through coaching, mentorship, clear expectations, accountability, and meaningful career development

  • Own the client experience. Take accountability for the successful delivery of services and projects across your portfolio, ensuring commitments, Service Level Agreements, and expectations are consistently met - and looking for opportunities to exceed them

  • Build trusted client relationships. Develop strong relationships with key stakeholders, becoming a trusted advisor who understands their business, anticipates their needs, and helps them achieve better outcomes through technology

  • Run the business. Own the financial performance of your portfolio, including forecasting, budgeting, resource planning, capacity management, and profitability

  • Drive operational excellence. Monitor service performance, delivery quality, capacity, risks, and client sentiment, taking proactive action before issues become problems

  • Take ownership of major incidents and escalations, bringing the right people together, maintaining clear communication, driving resolution, and ensuring lessons learned translate into meaningful improvement

  • Create opportunities for growth. Partner with Account Managers and internal teams to understand client priorities, identify opportunities, and expand the value Long View delivers

  • Develop capability for the future. Understand the skills your clients will need next and help your people build the technical, consulting, and leadership capabilities required to meet that demand

  • Connect people to purpose. Keep your team informed and engaged around company priorities, client successes, organizational developments, and Long View's culture and values

  • Make things better. Challenge the status quo, remove friction, improve processes, and continuously look for ways to improve the experience for our people and our clients

What You Bring:

  • 10+ years of professional experience in a consulting, managed services, technology services, or client-facing IT environment

  • 5+ years of leadership experience with direct people management responsibilities, including operational and financial accountability

  • 5+ years of experience working within ITIL-based service management environments

  • Proven experience leading service delivery, project delivery, and customer success initiatives within complex enterprise environments

  • Demonstrated ability to lead, mentor, coach, and develop high-performing technical teams

  • Strong financial acumen with experience forecasting, managing budgets, tracking profitability, and driving business results

  • Exceptional client relationship management and stakeholder engagement skills

  • Proven ability to manage competing priorities while maintaining a high standard of customer satisfaction and service excellence

  • Experience managing incidents, escalations, change management processes, and continuous improvement initiatives

  • Excellent communication, presentation, organizational, and problem-solving skills

  • Strong understanding of resource planning, capacity management, and operational performance metrics

  • Passion for delivering exceptional client experiences and driving measurable business outcomes

  • Ability to demonstrate initiative, sound judgment, and a proactive leadership approach

  • Commitment to mentoring team members and fostering a positive, inclusive, and growth-oriented culture

  • Flexibility to occasionally adjust working hours to support client requirements, critical incidents, or business needs

Why Work at Long View:

  • Great people and culture

  • Interesting work - Be part of exciting projects while accessing all the latest technologies

  • Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

  • Fun is one of our core values

$106,400 - $139,650 a year
Expected Base Salary. Plus additional variable incentives.
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
To help streamline our hiring process, we may use AI-powered tools to support activities such as application review and interview evaluation. These tools assist our team but do not make hiring decisions. We encourage candidates to share their own experiences and perspectives throughout the process so we can get to know the person behind the application. We are committed to fair, transparent, and inclusive hiring practices. If you have questions or need accommodation at any stage, please contact us.
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