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Client Success Manager Jobs in Wheaton, IL (NOW HIRING)

Digitas

Professional, Client Success

Chicago, IL · On-site

Client Success Professional As a professional, client success in the digital media team, you will ... Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and ...

Epsilon

Client Success Lead

Chicago, IL · On-site

Overview As a Lead, Client Success, you will act as a pivotal individual contributor driving the ... Strong client service approach with a proven ability to manage collaborators and deliver compelling ...

SpotOn

Client Success Partner

Chicago, IL · Remote

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

SpotOn

Client Success Partner

Chicago, IL · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

SpotOn

Client Success Partner

Chicago, IL · On-site

$90 - $120/hr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

Pomelo

Head of Client Success & Sales

Chicago, IL · Remote

$70K - $80K/yr

This role will be responsible for both acquiring new clients and managing existing client ... Maintain and manage pipeline in CRM Client Success & Account Management * Serve as the primary ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Wheaton, IL

Client Success Manager information

See Wheaton, IL salary details

$31.4K

$80.3K

$135.3K

How much do client success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client success manager in Wheaton, IL is $80,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Wheaton, IL look for? The top searched job categories for Client Success Manager jobs in Wheaton, IL are:
What cities near Wheaton, IL are hiring for Client Success Manager jobs? Cities near Wheaton, IL with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Wheaton, IL as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $80,282 per year, or $38.6 per hour.

Client Success Manager (Healthcare Staffing)

Cynet Corp

Chicago, IL • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Cynet Health is an award-winning, Joint Commission–certified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. We partner with healthcare organizations nationwide to deliver high-quality clinical and allied staffing solutions across a wide range of care settings.

About the Role

The Client Success Manager (CSM) owns and grows a regional and/or nationwide portfolio of healthcare staffing accounts, primarily within MSP programs. This role is highly client-facing and accountable for TOA growth, portfolio performance, client satisfaction, and operational alignment across primarily clinical and some allied/non-clinical programs.

The CSM serves as the primary point of contact for assigned clients and is responsible for defining client expectations, setting MSP-specific submission standards, and ensuring internal teams are aligned to meet program requirements.

Key Responsibilities
  • Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts.
  • Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
  • Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand.
  • Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
  • Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy.
  • Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally.
  • Maintain portfolio health through extensions, renewals, contract changes, and retention efforts.
  • Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs.
  • Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards.
  • Support confirmation calls, assignment changes, and terminations as needed.
  • Build strong rapport with healthcare professionals to support retention beyond current assignments.
  • Participate in client site visits, networking, and industry events as required.
  • Execute referral initiatives and other client engagement programs as assigned.
Required Experience & Qualifications
  • Bachelor’s degree or equivalent combination of education and relevant work experience.
  • 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required).
  • Demonstrated experience managing a book of business with 100+ active TOA.
  • Experience supporting regional or nationwide MSP client portfolios.
  • Proven history of portfolio growth, TOA expansion, and client retention.
  • Strong understanding of MSP program structure, compliance, and client-facing accountability.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Highly organized, detail-oriented, responsive, and customer-focused.
  • Self-directed, accountable, and comfortable owning outcomes.
About Cynet Health:

Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission Certified Workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions. For more information, please visit our website, www.cynethealth.com

Benefits

The estimated base salary range for this position is $65,000 - $75,000. The position is also eligible for quarterly commissions. The salary range provided is an estimate. Actual compensation may vary depending on the candidate's skills, qualifications, experience, and geographical location.

Benefits

We offer competitive benefits, including:

  • Medical, dental & vision insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Genomic Life
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • 8.5 Paid Holidays
  • 1 Floating Holiday
  • 1 Volunteer Day Off
  • Parental Leave
  • Birthday Treats
  • Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status and length of service. Cynet reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.