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Client Success Manager Jobs in Wheaton, IL (NOW HIRING)

eShow

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Client Success Manager

South Barrington, IL · Remote

$70K - $85K/yr

Director, Client Success Management About eShow eShow is a leading event technology provider helping organizations deliver exceptional live event experiences. Our main offices are located in South ...

EagleOne - Case Management Solutions

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Client Success Manager

Burr Ridge, IL · Remote

$70K - $80K/yr

Client Success Manager The Client Success Manager is responsible for the day-to-day relationship/account management for assigned clients in an effort to retain customers and ensure a great client ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client ...

hc1 Insights, Inc.

Client Success Manager

Chicago, IL · On-site

Description As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site +1

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client ...

Renalogic

Client Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

MedPro Disposal

Client Success Manager

Naperville, IL · On-site

Position Overview The Client Success Manager (CSM) owns the end-to-end management of a portfolio of healthcare clients, delivering proactive, high-touch service that drives satisfaction, retention ...

MedPro Disposal

Client Success Manager

Naperville, IL · On-site

Position Overview The Client Success Manager (CSM) owns the end-to-end management of a portfolio of healthcare clients, delivering proactive, high-touch service that drives satisfaction, retention ...

Grubhub

Client Success Manager

Chicago, IL · On-site

$88K - $110K/yr

About The Opportunity This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking ...

Grubhub

Client Success Manager

Chicago, IL · On-site

$88K - $110K/yr

About The Opportunity This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking ...

Trivium

Client Success Manager

Chicago, IL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

MedPro Disposal

Client Success Manager

Naperville, IL · On-site

Position Overview The Client Success Manager (CSM) owns the end-to-end management of a portfolio of healthcare clients, delivering proactive, high-touch service that drives satisfaction, retention ...

Rise25

Client Success Manager

Chicago, IL · Remote

Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients get ROI, clients and strategic ...

Trivium

Client Success Manager

Chicago, IL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Renalogic

Client Success Manager (Remote)

Chicago, IL · Remote

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Wheaton, IL

Client Success Manager information

See Wheaton, IL salary details

$31.4K

$80.3K

$135.3K

How much do client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success manager in Wheaton, IL is $80,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Wheaton, IL look for? The top searched job categories for Client Success Manager jobs in Wheaton, IL are:
What cities near Wheaton, IL are hiring for Client Success Manager jobs? Cities near Wheaton, IL with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Wheaton, IL as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $80,282 per year, or $38.6 per hour.

Client Success Manager

eShow

South Barrington, IL • Remote

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

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Job description

Location: Remote (U.S.)
Reports to: Director, Client Success Management

About eShow

eShow is a leading event technology provider helping organizations deliver exceptional live event experiences. Our main offices are located in South Barrington, Illinois, but this position is open to 100% remote candidates, as well.

Our mission is to be the dominant solution provider in the live event industry through our people, technology, and thought leadership.

Our Client Success team partners closely with event organizers to deliver reliable, well-executed events powered by the eShow platform.

About the Role

The Client Success Manager (CSM) serves as the primary operational partner to clients during event planning and execution on the eShow platform.

This role functions similarly to a technical project manager, guiding clients through platform setup, event planning, and execution while coordinating across internal teams to ensure successful outcomes.

Client Success Managers do not carry revenue or quota responsibility. Instead, this role focuses on client partnership, event execution, and successful platform adoption.

CSMs work closely with Sales, Product & Development, Support, Services, and Onsite Technology teams to ensure events are delivered successfully and clients feel confident using the eShow platform.

What You’ll Do

Manage Client Event Delivery

  • Serve as the primary point of contact for clients during event planning and execution
  • Guide clients through platform configuration and event setup, with support from your assigned Product Specialists
  • Manage timelines, milestones, and deliverables for each event
  • Ensure all required information and decisions are captured to support successful execution

Partner With Clients

  • Build trusted working relationships with event organizers
  • Provide guidance and recommendations based on platform expertise and best practices
  • Communicate clearly and proactively throughout the event lifecycle
  • Help clients navigate complex decisions related to event setup and platform use

Coordinate Cross-Functional Teams

  • Work closely with internal teams including Sales, Product & Development, Support, Services, and Onsite Technology
  • Facilitate collaboration to resolve issues and ensure successful event delivery
  • Escalate risks or challenges when needed to protect client outcomes

Solve Problems and Manage Risk

  • Identify potential issues early and work proactively to address them
  • Troubleshoot challenges that arise during event planning and execution
  • Maintain calm and professionalism during high-pressure moments around live events

Improve Delivery Over Time

  • Document decisions, processes, and lessons learned from events
  • Share insights and best practices with the broader Client Success team
  • Contribute to improving how the team manages and executes events

Customer Service

  • Provide exceptional customer service to all clients by listening to and assisting clients while exceeding their needs, as well as demonstrating an excellent knowledge of eShow products.
  • Service clients, including understanding the nature of client inquiries, determining next steps, and pursuing issues to successful and prompt completion.
  • Assist the client with understanding best practices where applicable in order to help deter from bad decisions early in the event lifecycle.
  • Ability to understand customer’s profile including unique service requirements, expectations & business/industry segment.

What We’re Looking For

  • 3–6 years of experience in event management, event technology, and/or SaaS implementation
  • Client management experience
  • Experience managing complex projects with multiple stakeholders
  • Proactive and strategic mindset
  • Strong organizational and time management skills
  • Excellent communication and client relationship skills
  • Effective cross-functional collaboration
  • Comfort operating in a fast-moving environment with evolving processes
  • CMP certification is a plus
  • Microsoft Office and G-Suite proficiency
  • Ability to multi-task and manage multiple client deadlines
  • Strong analysis and judgment skills
  • Impeccable attention to detail and follow-up

For additional information, please visit https://www.goeshow.com

Company Description

eShow is a leading provider of innovative technology solutions for the global events and tradeshow industry. We specialize in Registration, Conference, Exhibits, and Onsite Technology, helping our clients deliver exceptional live event experiences. Our mission is to be the dominant solution provider in the live event industry through our people, software, and technology.