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Client Success Manager Jobs in Wayne, NJ (NOW HIRING)

Guidepoint

Client Success Manager

New York, NY · On-site

$75K/yr

Play a vital role in Guidepoint's success. Guidepoint is seeking an entrepreneurial and outgoing ... Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you ...

Addition

Client Success Manager

New York, NY · On-site +1

About the Role Addition Wealth is looking for a Client Success Manager to help us grow and scale our business. If you enjoy streamlining and improving on operational processes, managing key client ...

Innovid

Client Success Manager

New York, NY · On-site

We're looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you'll be the trusted day-to-day partner for a portfolio of clients-driving ...

Innovid

Client Success Manager

New York, NY · On-site +1

$75K - $105K/yr

We're looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you'll be the trusted day-to-day partner for a portfolio of clients-driving ...

Bask Health

Client Success Manager

Manhattan, NY · Remote

Manage all current customer data * Analyze customer engagement metrics and use them to communicate ... Work Weekends Requirements * 5+ years of experience in Customer Success, Client Services, or ...

Bask Health

Client Success Manager

Manhattan, NY · On-site +1

Manage all current customer data * Analyze customer engagement metrics and use them to communicate ... Work Weekends Requirements * 5+ years of experience in Customer Success, Client Services, or ...

FIS

Client Success Manager II

New York, NY · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures ...

Worldpay, Inc.

Client Success Manager II

New York, NY · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures ...

Royal Packaging LLC

Client Success Manager

Wayne, NJ · On-site

The Client Account Manager role is an exciting opportunity for candidates with a positive attitude, uplifting spirit, and a great personality. If you have experience in logistics customer service ...

Bernard

Client Success Manager

New York, NY · On-site

$80K - $100K/yr

The Role You are the first dedicated Client Success hire at Bernard. You own the entire post-sale ... This is not passive account management. You are changing how these businesses operate. You ...

Bask Health

Client Success Manager

New York, NY

Manage all current customer data * Analyze customer engagement metrics and use them to communicate ... Work Weekends Requirements * 5+ years of experience in Customer Success, Client Services, or ...

DeepIntent

Senior Client Success Manager

New York, NY

$110K - $120K/yr

As a Senior Client Success Manager, you will manage a book of business, lead client strategy and execution, and proactively identify opportunities to grow and deepen partnerships. You will play a ...

Pelago

Senior Client Success Manager

New York, NY

Our Client Strategy team is looking for a highly motivated Senior Client Success Manager (CSM) to own a portfolio of strategic, enterprise clients to drive business results from point of sale through ...

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Client Success Manager information

See Wayne, NJ salary details

$32.2K

$82.4K

$138.8K

How much do client success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client success manager in Wayne, NJ is $82,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Wayne, NJ?

The most popular types of Client Success jobs in Wayne, NJ are:

What job categories do people searching Client Success Manager jobs in Wayne, NJ look for?

The top searched job categories for Client Success Manager jobs in Wayne, NJ are:

What cities near Wayne, NJ are hiring for Client Success Manager jobs?

Cities near Wayne, NJ with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Wayne, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 63% In-person, 3% Hybrid, and 34% Remote job distribution, with an average salary of $82,381 per year, or $39.6 per hour.

Client Success Manager

Guidepoint

New York, NY • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Overview:
Play a vital role in Guidepoint's success.
Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base OR our Institutional Investment/Equity client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among our active trials and current subscribing clients. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.
This is a hybrid role located in New York City.
What You'll Do:
  • Serve as an advocate for the Insights product with clients and foster three-dimensional relationships with key stakeholders
  • Develop personalized engagement plans for each client depending on areas of focus
  • Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
  • Collaborate with sales team to ensure timely renewals and drive upsell opportunities
  • Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

What You Have:
  • Bachelors or masters degree from an accredited University,
  • 2+ years of professional work experience, with a focus on B2B product sales
  • Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of our corporate buyers, and ability to engage with senior business leaders with innovative content and ideas
  • Excellent communication skills, with the ability to distill complex issues into clear and concise messages
  • Experience working with or using expert networks is a plus
  • Intellectual curiosity, adaptability, and a team-first collaborative approach
  • Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results

What You Have:
  • Bachelor's degree from an accredited college/university with major / degree preference, as applicable
  • Years of experience requirement(s) with specific skills, as applicable
  • Years of experience requirement(s) with specific technologies or kind of work, as applicable
  • Excellent written and verbal communication skills
  • Demonstrated ability to work independently and in a team atmosphere with minimal supervision
  • Strong focus on quality, attention to detail, and addressing client needs

What We Offer:
The annual base salary minimum for this position starts at $75,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.
You will also be eligible for the following benefits:
  • 15 PTO days, 10 legal holidays, and sick days
  • Comprehensive medical, dental, and vision plans
  • Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
  • Commuter benefits and a corporate gym rate
  • Development opportunities through the LinkedIn Learning platform
  • Free snacks and beverages in the office
  • Friday happy hour and "Summer Fridays"
  • Year-round corporate athletic league
  • Casual work environment, team building, and other social events

About Guidepoint:
Guidepoint powers end-to-end research workflows for the world's best research teams.
Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process-from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.
At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.
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Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.
Compensation
$75,000-$75,000 USD

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