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Client Success Manager Jobs in Seffner, FL (NOW HIRING)

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site

Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You'll ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

This role requires a strong background inSLED account management, public sector IT solutions selling, and customer success, with a proventrack recordof managing complex sales cycles within government ...

ClearanceJobs

Customer Success Manager Jobs

Tampa, FL · On-site

Intel Research Analyst The Opportunity NTS is seeking an Intel Research Analyst to serve as a Field Service Representative (FSR) to support users across various CONUS customer locations. The FSR will ...

Eltropy

Customer Success Manager, Tier 1 (East)

Tampa, FL · On-site

$125K - $135K/yr

East, US Remote (FL, GA, AL, NC, SC, TN, KY, VA, MA, VT, ME) Compensation: $125,000 - $135,000 (Base) Eltropy is seeking a strategic and results-oriented Tier-1 Customer Success Manager (CSM) to ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Seffner, FL

Client Success Manager information

See Seffner, FL salary details

$28.5K

$72.9K

$122.8K

How much do client success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success manager in Seffner, FL is $72,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $86,800.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Seffner, FL look for?

The top searched job categories for Client Success Manager jobs in Seffner, FL are:

What cities near Seffner, FL are hiring for Client Success Manager jobs?

Cities near Seffner, FL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Seffner, FL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $72,858 per year, or $35 per hour.

Client Relationship Manager, Employee Benefits

The Baldwin Group

Tampa, FL • On-site

Full-time

Medical, Life

Re-posted 24 days ago

Job description

The Client Relationship Manager (CRM), Employee Benefits, is the primary liaison between insurance carriers and clients, managing employee benefit programs, renewals, and day to day service inquiries. They ensure plan compliance, analyze benefit trends, and provide advice and guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical benefits knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent "Peace of Mind" client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.
Position Summary
The Client Relationship Manager (CRM), Employee Benefits, is the primary liaison between insurance carriers and clients, managing employee benefit programs, renewals, and day-to-day service inquiries. They ensure plan compliance, analyze benefit trends, and provide advice and guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical benefits knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent "Peace of Mind" client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.
Primary Responsibilities
  • Build and maintain strong client relationships as the primary point of contact, proactively communicating expectations, updates, and strategic recommendations.
  • Assess client needs and develop tailored benefit solutions, including evaluating existing programs and identifying opportunities for additional coverage.
  • Lead the renewal process by preparing, analyzing, and effectively presenting benefit options, benchmarking, claim experience, contribution modeling, and plan design alternatives.
  • Manage the client service calendar, including onboarding, renewals, open enrollment preparation, compliance updates, and delivery of required plan documentation.
  • Ensure benefit programs comply with federal and state regulations (ERISA, HIPAA, ACA) and oversee related compliance activities such as 5500 filings and plan documents.
  • Liaise with carriers and vendors to negotiate contracts, resolve issues, solicit proposals, and manage policy activity to ensure timely, accurate service delivery.
  • Oversee new client onboarding in alignment with the Peace of Mind process, including timely C-suite engagement.
  • Partner with Client Success Specialists and internal teams to clarify data needs, monitor task progress, and maintain consistent, high-quality workflows.
  • Develop employee facing communication materials, including Benefit Guides, and coordinate or conduct enrollment meetings.
  • Maintain high standards of accuracy, timeliness, and completeness in all interactions.
  • Identify opportunities to improve processes, tools, and workflows, escalating issues to leadership as needed.

Required Knowledge & Experience
  • Strong industry knowledge of benefit programs, preferably in a brokerage firm.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple projects and priorities effectively.
  • A commitment to providing exceptional client service.
  • Ability to evaluate complex information, identify issues within defined parameters, and recommend next steps.
  • Strong attention to detail when reviewing materials for completeness and accuracy.
  • Proficiency with Agency Management Systems (e.g., Brokerage Builder), Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Products, Zywave and digital workflow tools.
  • Able to prioritize tasks, manage deadlines, and follow structured processes to support client commitments.
  • Build strong relationships with clients through responsive, reliable communication and a proactive service-oriented approach.
  • Demonstrates firm's core values with aligned corporate culture. Including reliability, integrity, and follow-through; communicates clearly about status and next steps.
  • Works effectively within cross-functional teams, contributing to shared objectives and escalating issues constructively.
  • Strong presentation skills, both verbal and written communications.

Qualifications
  • Bachelor's degree in business, insurance, finance, or related field; professional insurance designation preferred.
  • Current state License required (Life & Health)
  • 2-4+ years of employee benefits and account management experience.
  • Excellent verbal and written communication skills to deliver presentations to decision-makers and employees.
  • Foundational understanding of employee benefits processes, and renewal workflows, including functional knowledge of plan funding types such as self-funded and level-funded.
  • Experience coordinating with offshore teams or third-party partners is preferred.

Skills & Behaviors
Functional/Technical Skills
  • Strategic Execution: Navigating workflows through proactive performance measurement and decisive resolution of complex carrier or compliance escalations.
  • Client Advisory: Applies expertise to inform recommendations and provide guidance in Employee Benefits (market strategy, exposure analysis).
  • Quality Assurance: Expertise in performing high-level quality assurance on complex technical deliverables produced by others.
  • Systems Agility: High proficiency in Agency Management Systems (e.g., Brokerage Builder), Microsoft Excel, AI-enabled tools, and digital workflow platforms.

Behaviors
  • Planning: Strategic prioritization and time management; planning and prioritizing work to meet commitments aligned with organizational goals.
  • Earns Trust: Confidence in advising clients on complex matters; gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Peer Relationships: can solve problems with teams with a minimum of noise; builds partnerships and works collaboratively with others to meet shared objectives.
  • Client Focus: Builds strong client relationships and delivers client-centric solutions that exceed expectations.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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