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Client Success Manager Jobs in Rochester Hills, MI

WedgeHR

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Maintaining existing client relationships which may include: visiting client, dining with client ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

Alphabe Insight

Client Account Representative

Detroit, MI · On-site

$67K - $70K/yr

Your ability to manage relationships, coordinate internal resources, and provide strategic input ... success. Responsibilities * Serve as the liaison between clients and internal teams to ensure ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Rochester Hills, MI

Client Success Manager information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do client success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for client success manager in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

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The top searched job categories for Client Success Manager jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Client Success Manager jobs?

Cities near Rochester Hills, MI with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Customer Success Manager

Competitive Wedge LLC

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Title: Customer Success Manager
Department: NorCal & SoCal Office
Supervisor: Local Specific
Classification: Exempt
Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible)
Compensation Package: Competitive salary, Bonus incentive program, Car allowance, Company phone, Medical, Dental, Vision, Life insurance, 401K.
Position Overview
Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day to day Project Manager flow of work includes but is not limited to the following: Working directly with clients to determine the scope of a new project through phone calls, email, and site visits as required. Managing simultaneous project budgets to ensure all time and material cost are captured and that the project stays within Vista's allotted budget. Maintaining existing client relationships which may include: visiting client, dining with client, and or attending work related events with clients.
Responsibilities:
-Act as liaison between client and CEO
-Prepare proposals and budgets for projects
-Generate project drawings, plans and specifications (Sr. Project Mgr.)
-Write final report for completed projects
-Revenue Forecasting (Sr. Project Mgr.)
-Attend meetings with potential and existing clients and Conduct Site Surveys
-Set up new projects in and quotes in WorkflowMax
-Create project files in various office software systems
-Enter project onto Excel project log tracking sheet and electronic file
-Manage project budgets (Sr. Project Mgr.)
-Manage "WIP" (work in progress) in WorkflowMax
-Manage billing and collection of Aging receivables 30 days and older
-Train new field technicians
-Review/Approve field technician time entries (Sr. Project Mgr.)
-Manage field technician's quality of work (Sr. Project Mgr.)
-Conduct field technician quarterly and annual review (Sr. Project Mgr.)
-Communicate with various Laboratory personnel
-Monitor field equipment and supplies to ensure optimum working order and availability
Required Qualifications:
-Certified Asbestos Consultant (CAC) with CDPH certification or Professional Geologist (PG)
-5 years of proven project management work experience in a related field i.e., (Hazardous material abatement, construction management, geology, architecture etc.)
-Excellent verbal and written communication skills
-Ability and willingness to travel (may include overnight stay)
-Proficient in MS Office
-Maintain technical certifications per industry standards -Attend required technical training per industry standards
Desired
-Bachelor's degree in Industrial Hygiene, Health and Safety or related field
-Book of Soil Clients or Soil Testing Experience

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