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Client Success Manager Jobs in Rochester Hills, MI

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

The RCM Client Success Manager is responsible for managing and maintaining strong relationships with practices along with internal RCM leadership teams. Manage and monitor billing team for optimal ...

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

... the Client Success Lead at TechCollect.ai, you will guide customers through the Hello to Hero ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

TechCollect

Client Success Lead

Rochester, MI · On-site

... the Client Success Lead at TechCollect.ai, you will guide customers through the Hello to Hero ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

greenpath, inc.

Client Success Specialist

Detroit, MI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Rochester Hills, MI

Client Success Manager information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do client success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for client success manager in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

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Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Client Success Manager

Entrega Systems Group Inc

Troy, MI • On-site

Full-time

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.
Job Position Summary:
The Client Success Manager is an automotive expert. They will leverage their expertise managing an assigned list of Dealers through delivering customized sales process consultation, best practice training and overall automotive and consumer behavior insights. They are expected to manage the role expectations while meeting all required project and Dealer interaction milestones efficiently and independently.
Responsibilities and Duties:
  • Sales Consultation - This role advises and consults Dealers regarding OEM's proprietary digital retailing software applications as well as general sales process and current consumer behaviors. This role is expected to know how to customize and leverage digital retailing applications with current consumer behaviors to enhance the Dealer's sales process. The Client Success Manager will drive Dealer engagement and utilization with OEM's proprietary software through best practice training and platform benefits.
  • Industry Expertise - They are always students, continuously learning about current automotive retail industry trends. The Client Success Manager makes it their mission to understand current automotive consumer behavior, and how that behavior impacts Dealers with their sales process. The Client Success Manager is also expected to share what information they are learning and consuming regarding the automotive retail industry with the Manager of Digital Retail Field Advisors and other Entrega/Automotive Retail Solutions Leadership in an effort to assist with constant process improvement.
  • Relationship Management - To achieve strong relationships with Dealers, the Client Success Manager must approach the relationship with a sense of urgency, empathy, and value. The Client Success Manager will be on-site at their Dealer's location or at times conducting meetings virtually.
  • Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

Requirements
  • Ability to work independently as well as in a team environment.
  • Comfortability working under pressure or strict deadlines.
  • Demonstrated ability to solve problems and formulate recommendations.
  • Passion for learning and personal growth.
  • Possess organizational and prioritization skills.
  • Self-starter with a high degree of integrity, and professionalism.

Education and Experience:
  • Bachelor's degree preferred.
  • 5+ years automotive experience required in either a sales, account management or people management capacity.
  • 3+ years Dealership experience preferred within variable operations.
  • Expert understanding of the Dealership business model.
  • Expert understanding of digital marketing and online consumer behavior within the automotive industry.

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