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Client Success Manager Jobs in Reno, NV (NOW HIRING)

Figure Lending

Customer Success Associate

Reno, NV · On-site

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

Weeks Grp, LLC

Site Manager

Reno, NV · On-site

This role is responsible for safe operations, asset protection, inventory accuracy, client ... Demonstrated success managing teams, inventory, budgets, labor planning, and stakeholder ...

CIVIL SOLUTIONS ASSOCIATES INC

Field Technician

Reno, NV · On-site

$19.75 - $27/hr

... management, and mix design development, we support a wide range of projects, including airports, roadways, and public infrastructure. Our dedication to excellence, safety, and client success defines ...

Open Mind Health

Client Liaison

Reno, NV · On-site

$17 - $20/hr

Maintain accurate information within CRM and EHR systems * Communicate professionally and ... Escalate concerns appropriately and collaborate with internal teams as needed What Success Looks ...

Open Mind Health

Client Liaison

Reno, NV · On-site

$17 - $20/hr

Maintain accurate information within CRM and EHR systems * Communicate professionally and ... Escalate concerns appropriately and collaborate with internal teams as needed What Success Looks ...

Open Mind Health

Client Liaison

Reno, NV · Remote

$17 - $20/hr

Maintain accurate information within CRM and EHR systems * Communicate professionally and ... Escalate concerns appropriately and collaborate with internal teams as needed What Success Looks ...

defi SOLUTIONS

Senior Client Executive

Carson City, NV · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Understand business problems, strategic objectives, competitive standing, and critical success ...

defi AUTO LLC

Senior Client Executive

Carson City, NV · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Understand business problems, strategic objectives, competitive standing, and critical success ...

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All JobsClient Success Manager JobsClient Success Manager Jobs in Reno, NV

Client Success Manager information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do client success manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for client success manager in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Reno, NV? The most popular types of Client Success jobs in Reno, NV are:
What are popular job titles related to Client Success Manager jobs in Reno, NV? For Client Success Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Reno, NV look for? The top searched job categories for Client Success Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Client Success Manager jobs? Cities near Reno, NV with the most Client Success Manager job openings:
Client Success Manager jobs near you

Customer Success Associate

Figure Lending

Reno, NV • On-site

$71K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.
About the Role
As a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions. You will help them understand our products, move through the application process, resolve issues, and feel confident every step of the way across phone, chat, and email.
No prior fintech experience is required. We'll teach you the products, processes, and tools. Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.
Start your career in fintech with a role that offers real responsibility, strong benefits, recognition opportunities, and the chance to build specialized skills right here in Reno.
Compensation & Perks
  • Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and monthly bonus opportunity
  • Company-paid medical, dental, and vision benefits for employees and dependents on select plans
  • Paid holidays, PTO, and sick time
  • Hybrid flexibility after training
  • Continuing education reimbursement
  • Paid family leave
  • New Hire and Anniversary Swag
  • Employee Recognition Program

What You'll Do
  • Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email
  • Help customers navigate the application process, resolve blockers, and better understand our products
  • Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes
  • Explain complex financial concepts in a clear, simple, customer-friendly way
  • Provide troubleshooting support across a range of customer and platform issues
  • Conduct video notary sessions with professionalism, attention to detail, and care
  • Complete compliance-related steps accurately and consistently
  • Identify trends and share ideas that improve the customer experience and support team effectiveness
  • Participate in training and licensing programs that expand your skill set
  • Contribute to a high-performing, team-oriented environment where reliability and strong execution matter

What We Look For
  • 1+ year of experience in a customer-facing role
  • Strong verbal and written communication skills
  • Ability to explain complex information clearly and build trust with customers
  • Comfort working in a structured, fast-paced, high-volume environment
  • Strong attention to detail and ability to follow process accurately
  • Confidence learning new systems and navigating multiple technology platforms
  • Ability to complete required compliance training
  • Ability to become a licensed e-notary, including passing required background checks
  • Adhere to all company security policies and data handling procedures
  • Complete mandatory security awareness training within required timeframes
  • Promptly report any suspected security incidents or suspicious activity to the Security team

Benefits
  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Employer-funded life and disability insurance coverage
  • 11 Observed Holidays & PTO plan
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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