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Client Success Manager Jobs in Pendleton, IN (NOW HIRING)

EDB

Principal Customer Success Manager

Indianapolis, IN · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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Client Success Manager information

See Pendleton, IN salary details

$31.5K

$80.5K

$135.7K

How much do client success manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client success manager in Pendleton, IN is $80,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $95,900.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Pendleton, IN look for? The top searched job categories for Client Success Manager jobs in Pendleton, IN are:
What cities near Pendleton, IN are hiring for Client Success Manager jobs? Cities near Pendleton, IN with the most Client Success Manager job openings:
Client Success Manager jobs near you

Customer Success Manager (Indiana)

vialytics

Indianapolis, IN • On-site

$75K - $90K/yr

Other

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager (Indiana based)
AI + GovTech | Travel Required (~40%)
Salary Range: $75K-$90K
Please note you must be based in Indiana for this role.
Help modernize infrastructure for thousands of cities.
At vialytics, we're using AI to solve one of the biggest challenges in public infrastructure: road management.
Our platform helps cities and municipalities identify, manage, and improve road conditions through AI-powered inspections and intuitive software workflows. Instead of relying on outdated manual processes, public works teams can make faster, smarter, data-driven decisions that directly improve infrastructure and public safety.
Founded in Germany in 2018, vialytics has expanded rapidly across Europe, earned multiple industry awards, and recently raised a $10M Series A to accelerate international growth.
Now we're growing our U.S. team and looking for customer-focused, proactive team members who are excited to help cities succeed with transformative technology.
This role requires approximately 40% regional travel (primarily driving) to visit customers onsite. A valid driver's license and access to a vehicle are required.
About the Role
Our Customer Success team is focused on creating exceptional customer experiences, building long-term partnerships, and driving customer growth and retention.
As a Customer Success Manager, you'll guide new customers through implementation and onboarding while also managing a portfolio of customer relationships. You'll serve as a trusted advisor to municipalities, helping them successfully adopt and maximize the value of our platform.
This is a highly collaborative role with direct impact across customer experience, product feedback, retention, and growth.
What You'll Do
  • Lead customers through a successful onboarding experience, including kickoff meetings, implementation planning, training, and ongoing support
  • Serve as the primary point of contact for assigned customer accounts and build strong, long-term relationships
  • Understand customer goals, challenges, and workflows to proactively support adoption and problem-solving
  • Partner closely with our Product team by communicating customer feedback and feature requests
  • Help improve and scale Customer Success processes as the company continues to grow
  • Identify expansion opportunities within existing accounts, including upsells and contract renewals/extensions
  • Support creation of customer-facing materials including training resources, webinars, QBR presentations, and informational communications
  • Track customer communications, onboarding progress, and account activity within our CRM
  • Contribute to team KPIs including retention, customer satisfaction, NPS, and onboarding success metrics
What We're Looking For
  • 2-5+ years of experience in Customer Success, Account Management, or client-facing SaaS roles
  • Experience building or improving scalable customer processes within a SaaS environment
  • Strong relationship-building and communication skills, both written and verbal
  • Experience collaborating cross-functionally with Product and internal teams
  • Comfortable managing customer conversations related to renewals, contract extensions, or commercial discussions
  • Highly organized with strong project management abilities
  • Empathetic, proactive, and customer-oriented mindset
  • Excited by fast-paced startup environments and new challenges
  • Commitment to delivering exceptional customer experiences
  • Valid driver's license
Why Join us?
  • Work directly with cities and municipalities on technology that creates real public impact
  • Join a fast-growing international startup backed by recent Series A funding
  • Be part of a collaborative, mission-driven, and low-ego team
  • Help shape customer success operations during an exciting stage of growth
  • Work with innovative AI technology solving real-world infrastructure challenges
Benefits & Perks
  • Remote-first work environment
  • Competitive medical, dental, and vision insurance
  • 18 vacation days + 8 sick days
  • 12 weeks paid parental leave
  • $1500 annual professional development budget, $35 monthly wellness budget
Compensation
Salary range: $75,000-$90,000
Compensation is determined based on experience, skills, location, and qualifications.
vialytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please be aware of phishing scams: vialytics never charges any fees for applications, resume reviews, interviews, or training processes. Official communication from our recruiting team will only come through:
  • our recruiting platform Teamtailor,
  • verified LinkedIn profiles of vialytics recruiters, or
  • email addresses ending in @vialytics.de, @vialytics.fr, or @vialytics.com."

Department Customer Success Locations Indianapolis

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