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Client Success Manager Jobs in Crown Point, IN (NOW HIRING)

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now ...

hc1 Insights, Inc.

Client Success Manager

Chicago, IL · On-site

Description As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Renalogic

Client Success Manager

Chicago, IL · Remote

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Nexxen International Ltd

Client Success Manager

Chicago, IL · On-site

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Client Success Manager at Nexxen owns two core functions: managed service campaign management and programmatic PMP deal execution. As the primary point of contact for a portfolio of advertiser ...

Tribune Media

Client Success Manager

Chicago, IL

$48K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

WOWK-TV

Client Success Manager

Chicago, IL

$48K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

Grubhub

Client Success Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bachelor's degree * 5+ years of experience in a B2B Account Management, Sales or Client Success role * Experience upselling or cross-selling new and existing business to achieve a quota or growth ...

Trivium

Client Success Manager

Chicago, IL · Remote

  • PTO

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Trivium

Client Success Manager

Chicago, IL · Remote

  • PTO

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Renalogic

Client Success Manager (Remote)

Chicago, IL · Remote

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · On-site +1

$34.25 - $38.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Hybrid

$34.25 - $38.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Hybrid

$34.25 - $38.70/hr

Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will ...

eMed LLC

Client Success Manager (Chicago, IL)

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments ...

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Showing results 1-20

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Crown Point, IN

Client Success Manager information

See Crown Point, IN salary details

$30.8K

$78.8K

$132.8K

How much do client success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client success manager in Crown Point, IN is $78,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Crown Point, IN look for? The top searched job categories for Client Success Manager jobs in Crown Point, IN are:
What cities near Crown Point, IN are hiring for Client Success Manager jobs? Cities near Crown Point, IN with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Crown Point, IN as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $78,814 per year, or $37.9 per hour.

Client Success Manager

Rundoo

Chicago, IL • On-site

$117K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 hours ago

Job description

About Rundoo ℹ
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery-these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We're aiming to help them modernize so that they can continue to thrive.
Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.
About the Role
Location: Chicago (in-office 4x/week)
As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now run their business on Rundoo. Your job is to understand what each client was trying to achieve when they moved to Rundoo-faster close-outs, sharper analytics and customer engagement, mobile capabilities, easier inventory counts-and make sure the product is actually delivering those outcomes. Six months after go-live, a district manager should be able to point to concrete results Rundoo made possible.
You'll be one of the first Client Success hires in our new Chicago office, helping shape how CS scales as Rundoo expands across the country. You'll own retention and adoption depth on your book: running renewals and QBRs, watching account health through our stoplight model, and driving real value realization in the core workflows that make clients successful. We don't have an established expansion playbook yet-you'll help build it-so early on the focus is depth of adoption and outcomes rather than an expansion quota.
You'll report to Claire, Rundoo's Manager of Client Success, and work closely with Client Success, Product Support, and Implementation to make sure clients get full value from the platform and that what we learn flows back to Product and Engineering.
What You'll Do as a Customer Success Manager at Rundoo
  • Own a book of live stores and the simple outcome on it: they stay, and they're glad they did
  • Keep every stoplight honest - an accurate // read on each client at all times, because the team's whole view of risk is only as good as your stoplights
  • Work the cadence - green every month, yellow every two weeks, red daily until resolved - so no account goes quiet long enough to churn
  • Catch risk before it's a red - read the early signals (usage dropping off, a frustrated owner, a workflow that isn't sticking) and get ahead of them
  • Run the save when an account slips - find the real root cause, not just the symptom, and pull it back to green
  • Turn client pain into product signal - file clear bugs and requests, and know the difference between a training gap (you fix it) and a product gap (Product needs to hear it)
  • Partner with Product Support (Robbie, Tim) on escalations - you own the relationship, they own the fix
  • Take clean Steady handoffs from Implementation and carry the relationship from there
  • Turn healthy clients into advocates - references, case studies, the stores a prospect calls to check us out
  • Keep Salesforce current so the stoplight snapshot reflects reality, not last month

What We're Looking For ☑
Essential Qualities
We care more about aptitude and drive than checking boxes on years of experience. The ideal candidate genuinely likes small-business owners, is comfortable owning a number, and acts before being told to.
Core Competencies:
  • Ownership mindset - You treat your book like it's your own business and you're accountable for the outcome
  • Reads people and signals early - You sense when an account is drifting before it shows up in a metric
  • Excellent written and verbal communication - You can talk to a non-technical owner-operator and to our Product team with equal ease
  • Organized and self-directed - You manage a full book, prioritize the right accounts, and keep your records clean
  • Comfort with ambiguity - Startup CS has no playbook for everything; you build the missing parts
Valuable Experience (But Not Required)
Any of the following backgrounds could set you up for success:
  • Prior Client Success, Account Management, or relationship-driven support experience in SaaS
  • Experience carrying a retention, renewal, or expansion number
  • Retail, POS, payments, or small-business operations background
  • Experience with owner-operator or SMB customers (vs. enterprise procurement)
Technical Requirements
  • Comfortable learning and becoming expert in complex software (our full ERP platform)
  • Proficient with spreadsheets (Google Sheets/Excel) and comfortable in a CRM (Salesforce)
  • Able to work from the Chicago office during required hours
Bonus Points
  • Direct familiarity with paint, hardware, building materials, farm & feed, or related industries
  • Experience with payments / merchant services attach
  • Comfortable in a dynamic startup where priorities shift and you build process as you go
  • Experience with Salesforce, Gong, Intercom, or similar tools

Interview Process
  1. Intro Call (20-30 mins, remote) - An informal conversation with Amanda, our founding recruiter, to get to know one another.
  2. Hiring Manager interview (30 mins, remote) - Claire will go more in depth on your background and experience and what it's like to be a CSM at Rundoo.
  3. Take Home Assignment (paid)- the primary assessment, a chance to see what managing a real book of business with Rundoo feels like.
  4. Onsite (in-person, Chicago) - 90 mins + time for lunch
    1. Take-Home Debrief (30 mins) with Claire, Vidhan (Head of CX), and Nick (CEO) to discuss what you put together for your take home assessment.
    2. Interview with Head of CX (30 mins) - One-on-one conversation with Vidhan.
    3. Product Training (30 mins) - Leslie on the Implementation team will take you through a short demo of a section of Rundoo. You'll then have time to explore independently and ask questions. Then, you'll run a short training session on the section of Rundoo you reviewed.
    4. Lunch or coffee with the Chicago team, depending on the time of day.
  5. Final Call (15 minutes, remote) - Conversation with our CEO, Nick.
  6. Reference check
  7. Offer

About the team
  • Vidhan (Head of Client Experience) - Studied Biomedical Engineering and Econ at Duke University; Formerly Director of Product at BuildZoom, Product lead at Hinge Health, and Co-Founder of Urova Medical.
  • Claire(Manager, Client Success - manages CS + Support) - Studied History and Captained the Field Hockey team at Dartmouth; formerly Customer Success lead in various SaaS startups in AdTech, AI Analytics, and Identity Verification.
  • Reggie (Client Success Manager) - Reggie has been in the paint and decorating industry for 39 years. He started as a rep for Benjamin Moore, then owned stores for 20 years, followed by a 13 year career selling retail management systems to paint and decorating retailers
  • Robbie (Product Support) - 13 years of paint store experience (Automotive and Architectural Coatings), Sports Enthusiast, Gamer (Board, Card, and Video).
  • Tim (Product Support) - 10 years of experience within CX/CS from SaaS to Retail Management
  • Implementation Team

Compensation
  • Salary: $117,000 - $130,000 annually
  • Equity: $30,000 initial grant value, vesting over 4 years

Benefits
  • Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
  • Life insurance
  • 401k with Betterment
  • Unlimited PTO with 10 company paid holidays
  • In-office gym
  • Daily team lunches
  • Learning materials and audiobook subscriptions
About our founders
  1. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)!
  2. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company
How we've fundraised
We've raised $18m across three rounds:
  1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.
  2. A $5m seed led by Caitlin Bolnick Rellas at CRV.
  3. An $11m series A led again by Bessemer and CRV.

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