What are the key priorities of a Client Success Representative A WorkMax Client Success ... Have CRM experience and update valuable customer data within the CRM (Salesforce) Foundation is ...
What are the key priorities of a Client Success Representative A WorkMax Client Success ... Have CRM experience and update valuable customer data within the CRM (Salesforce) Foundation is ...
Commercial Customer Success Manager
American Fork, UT · On-site
$85 - $125/hr
ABOUT THIS ROLE As a Commercial Customer Success Manager at LVT, you will act as the strategic ... A customer-centric mindset with a track record of anticipating client needs, mitigating churn risk ...
Commercial Customer Success Manager
American Fork, UT · On-site
$85 - $125/hr
ABOUT THIS ROLE As a Commercial Customer Success Manager at LVT, you will act as the strategic ... A customer-centric mindset with a track record of anticipating client needs, mitigating churn risk ...
ABOUT THIS ROLE As a Commercial Customer Success Manager at LVT, you will act as the strategic ... A customer-centric mindset with a track record of anticipating client needs, mitigating churn risk ...
Quick apply
ABOUT THIS ROLE As a Commercial Customer Success Manager at LVT, you will act as the strategic ... A customer-centric mindset with a track record of anticipating client needs, mitigating churn risk ...
ABOUT THIS ROLE As a Commercial Customer Success Manager at LVT, you will act as the strategic ... A customer-centric mindset with a track record of anticipating client needs, mitigating churn risk ...
ABOUT THIS ROLE As a Commercial Customer Success Manager at LVT, you will act as the strategic ... A customer-centric mindset with a track record of anticipating client needs, mitigating churn risk ...
Customer Success Manager
Lehi, UT · On-site
As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...
New
Customer Success Manager
Lehi, UT · On-site
As our Customer Success Manager, you'll own every account from go-live through renewal, expansion, and referral. You'll catch risk months before it shows up in a cancellation notice, close every loop ...
New
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. We strive to only promote from within, so every team member that joins ...
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. We strive to only promote from within, so every team member that joins ...
Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...
Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from ...
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. We strive to only promote from within, so every team member that joins ...
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. We strive to only promote from within, so every team member that joins ...
What you should have: * 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry * Working ...
What you should have: * 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry * Working ...
This role works closely with the Client Success Managers, building success plans to deliver the optimal experience and participating in business reviews to deliver results as a partnership that ...
This role works closely with the Client Success Managers, building success plans to deliver the optimal experience and participating in business reviews to deliver results as a partnership that ...
What you should have: * 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry * Working ...
What you should have: * 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry * Working ...
Enterprise Customer Success Manager
Lehi, UT · On-site
$70 - $100/hr
What You'll Bring to the Table * 3-5 years in customer success, account management, or a related role (SaaS environment strongly preferred). * Proven track record of driving adoption, renewals, and ...
Enterprise Customer Success Manager
Lehi, UT · On-site
$70 - $100/hr
What You'll Bring to the Table * 3-5 years in customer success, account management, or a related role (SaaS environment strongly preferred). * Proven track record of driving adoption, renewals, and ...
What You'll Bring to the Table * 3-5 years in customer success, account management, or a related role (SaaS environment strongly preferred). * Proven track record of driving adoption, renewals, and ...
What You'll Bring to the Table * 3-5 years in customer success, account management, or a related role (SaaS environment strongly preferred). * Proven track record of driving adoption, renewals, and ...
Enterprise Customer Success Manager
Lehi, UT · On-site
$70 - $100/hr
What You'll Bring to the Table * 3-5 years in customer success, account management, or a related role (SaaS environment strongly preferred). * Proven track record of driving adoption, renewals, and ...
Enterprise Customer Success Manager
Lehi, UT · On-site
$70 - $100/hr
What You'll Bring to the Table * 3-5 years in customer success, account management, or a related role (SaaS environment strongly preferred). * Proven track record of driving adoption, renewals, and ...
You will help analyze performance, troubleshoot client challenges, and design creative solutions to ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...
You will help analyze performance, troubleshoot client challenges, and design creative solutions to ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...
You will help analyze performance, troubleshoot client challenges, and design creative solutions to ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...
You will help analyze performance, troubleshoot client challenges, and design creative solutions to ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...
Director, Client Marketing
Lehi, UT · On-site
$140 - $210/hr
Equips Client Success and Sales with data-backed messaging, use cases, and talking points that ... Ability to manage multiple priorities in a fast‑paced environment. BONUS POINTS Experience in ...
Director, Client Marketing
Lehi, UT · On-site
$140 - $210/hr
Equips Client Success and Sales with data-backed messaging, use cases, and talking points that ... Ability to manage multiple priorities in a fast‑paced environment. BONUS POINTS Experience in ...
Proven track record of managing client portfolios with strong retention rates and expansion metrics ... Previous success in high-growth startup or Series A customer success environments What Makes You ...
Quick apply
Proven track record of managing client portfolios with strong retention rates and expansion metrics ... Previous success in high-growth startup or Series A customer success environments What Makes You ...
Director, Client Marketing
Lehi, UT · On-site
Equips Client Success and Sales with data-backed messaging, use cases, and talking points that ... Ability to manage multiple priorities in a fast-paced environment. BONUS POINTS * Experience in ...
Director, Client Marketing
Lehi, UT · On-site
Equips Client Success and Sales with data-backed messaging, use cases, and talking points that ... Ability to manage multiple priorities in a fast-paced environment. BONUS POINTS * Experience in ...
Equips Client Success and Sales with data-backed messaging, use cases, and talking points that ... Ability to manage multiple priorities in a fast-paced environment. BONUS POINTS * Experience in ...
Equips Client Success and Sales with data-backed messaging, use cases, and talking points that ... Ability to manage multiple priorities in a fast-paced environment. BONUS POINTS * Experience in ...
Client Success Manager information
See Orem, UT salary details
$28.3K - $36.8K
4% of jobs
$36.8K - $45.2K
10% of jobs
$51.2K is the 25th percentile. Wages below this are outliers.
$45.2K - $53.7K
16% of jobs
$53.7K - $62.2K
15% of jobs
The median wage is $65.5K / yr.
$62.2K - $70.7K
14% of jobs
$70.7K - $79.2K
14% of jobs
$81.6K is the 75th percentile. Wages above this are outliers.
$79.2K - $87.7K
10% of jobs
$87.7K - $96.2K
10% of jobs
$96.2K - $104.7K
4% of jobs
$104.7K - $113.2K
2% of jobs
$113.2K - $121.7K
2% of jobs
$28.3K
$72.2K
$121.7K
How much do client success manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for client success manager in Orem, UT is $72,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,100.00 per year, depending on experience, location, and employer.
What is a client success manager?
A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.
How does a client success manager typically collaborate with other departments to ensure client satisfaction?
Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.
What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?
To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.
What is the difference between Client Success Manager vs Account Manager?
| Aspect | Client Success Manager | Account Manager |
|---|---|---|
| Primary Focus | Ensuring client satisfaction, onboarding, and long-term success | Managing client accounts, upselling, and renewals |
| Work Environment | Proactive engagement, strategic planning | Relationship management, sales-oriented |
| Required Skills | Communication, problem-solving, customer-centric | Sales, negotiation, relationship building |
While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Orem, UT?
The most popular types of Client Success jobs in Orem, UT are:
What are popular job titles related to Client Success Manager jobs in Orem, UT?
For Client Success Manager jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Orem, UT look for?
The top searched job categories for Client Success Manager jobs in Orem, UT are:
What cities near Orem, UT are hiring for Client Success Manager jobs?
Cities near Orem, UT with the most Client Success Manager job openings:
Full-time
This job post has expired today. Applications are no longer accepted.
Key responsibilities
Conduct outgoing calls to existing customers to improve relations and help them realize the maximum value of the WorkMax platform.
Generate new sales opportunities from existing customers and build sustainable relationships through open communication.
Handle customer complaints by providing solutions, documenting details in Salesforce CRM, and following up to ensure resolutions.
Job description
WorkMax A Foundation Software company, is the brainchild of construction professionals who saw the very visible disconnect between owners and their mobile workforce. The creators recognized the need for a system that induced cohesion and fostered communication within a construction company. This became the driving force behind our founding in 2003.
In 2023, we experienced one of our greatest shifts yet - we were acquired by the #1 provider of construction solutions, Foundation Software. Foundation's proven industry expertise combined with our mobile solution has allowed us to offer customers a powerful tech stack that gives them complete control over their entire project lifecycle.
What are the key priorities of a Client Success Representative
A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk and identifies improvement opportunities WorkMax customers may be dealing with. Help customers be aware of software and training solutions to their challenges, provide new product/services information. Ultimately, raising customer retention and ensuring customers renew their annual/monthly software subscription. CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk, but more importantly love to listen and ultimately understand. Client Success Representatives have the ability to put themselves in customers' shoes and be an advocate for them when necessary. Problem-solving should come naturally to anyone in a customer facing position. They are confident at troubleshooting and naturally curious when lacking the correct information needed to resolve customer complaints.When a call has ended, the priority must be that the customer feels like they were both heard and understood by the Client Success Representative.
Responsibilities
- Conduct outgoing calls to existing software/SaaS customers, improve relations with customers and help them realize the maximum value the WorkMax platform has to offer their organization.
- Generate new sales opportunities from existing WorkMax customers.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate and complete information to team members by documenting key details within Salesforce CRM.
- Handle customer complaints - provide appropriate solutions and alternatives within specified time limits; follow up with customers to ensure resolutions are achieved.
- Communicate internally and externally with colleagues to provide resolution to common customer challenges.
Requirements
- Previous SaaS software, sales or customer success experience with a software/tech company preferred.
- Demonstrate the ability to learn and advance in your technical ability.
- Strong communication skills.
- Become familiar with the WorkMax suite of products and solutions, speak accurately to these solutions with customers.
- Excellent phone communication and web presentation skills.
- Proactively communicate with customers and effectively manage time.
- Goal driven to meet customer retention
- Prefer experience with software/SaaS technology tools. (Salesforce CRM, Zoom, Microsoft Suite, along with other technology tools we use)
- Have CRM experience and update valuable customer data within the CRM (Salesforce)
Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.
Let us start your future at Foundation!