Client Success Manager Jobs in Monroe, LA (NOW HIRING)

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. 

Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world. 

Turner & Townsend is seeking a Cost Manager and/or Quantity Surveyor to support a global technology client on large-scale data center construction projects. This role will support the delivery of cost management services throughout the project lifecycle, serving as a key client-facing team member responsible for cost control, budgeting, forecasting, change management, and commercial administration.

The position requires onsite presence Monday through Friday in Rayville, LA. While local candidates or those open to relocation are preferred, a per diem is available for candidates who are unable to relocate.

To be successful in this role, you must have excellent communication skills and be comfortable operating in a client-facing environment. The ideal candidate will be proactive, detail-oriented, and capable of working both independently and collaboratively within a fast-paced project environment. This position offers the opportunity to contribute to complex mission-critical projects while supporting the purpose, values, and vision of Turner & Townsend.
Responsibilities:

• Develop and maintain project budgets, forecasts, cash flow reports, and cost control systems.
• Monitor and control project costs to ensure alignment with approved budgets and client objectives.
• Track project commitments, expenditures, accruals, and forecasts, providing accurate and timely reporting.
• Prepare and present cost reports, financial updates, and forecasts to clients and project stakeholders.
• Support project budgeting activities and review project spend forecasts with clients and project teams.
• Assist in developing and maintaining commercial risk registers and identifying cost risks and opportunities.
• Coordinate with finance teams to support cash flow forecasting and monitor actual performance against projections.
• Review payment applications and provide recommendations regarding contractor entitlements.
• Support the preparation, review, and tracking of pay applications, invoices, and financial documentation.
• Review and evaluate contractor and subcontractor pricing, change requests, and commercial submissions.
• Assist with change management processes, including change order review, cost impact assessments, and recommendations to clients.
• Support the development and validation of project cost estimates throughout design and construction.
• Participate in value engineering exercises and provide commercial recommendations to support project objectives.
• Review estimates using benchmarking data and historical project cost information.
• Support procurement activities including vendor prequalification, bid evaluations, bid leveling, and contractor selection processes.
• Attend bid interviews and assist with vendor appointment activities.
• Liaise with project managers, contractors, and client representatives to gather information required for cost reporting and forecasting.
• Assist with cost checks, valuations, final accounts, and financial closeout activities.
• Support post-contract audits and account closeout processes.
• Benchmark project performance against similar successful commissions.
• Participate in lessons learned reviews and support the development of best practices and training materials.
• Support the development and implementation of project procedures and project handover requirements.
• Perform cost management activities utilizing bid analysis sheets, change control forms, cost estimating software, and quantity takeoff tools.
• Manage invoicing processes and support commercial administration activities.
• Represent Turner & Townsend professionally in client meetings and project discussions.
• Implement Turner & Townsend methodologies, systems, and best practices in the delivery of services.
• SOX control responsibilities may be part of this role and are to be adhered to where applicable.

• Bachelor's degree in Construction Management, Cost Management, Quantity Surveying, Engineering, Accounting, or a related field.
• Minimum 3-5 years of experience in cost management, quantity surveying, or project controls within the construction industry.
• Experience supporting cost management activities on medium to large construction projects.
• Strong experience in cost control, budgeting, forecasting, cost reporting, and change management.
• Experience reviewing contractor estimates, change orders, payment applications, and valuations.
• Good understanding of construction contracts, procurement, contract administration, and commercial management principles.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Strong written, verbal, and interpersonal communication skills.
• Ability to communicate effectively with clients, contractors, and project stakeholders in a client-facing environment.
• Ability to work collaboratively within cross-functional teams in a fast-paced project environment.
• Construction consultancy experience is strongly preferred.
• Prior experience supporting data center, mission-critical, industrial, or similar large-scale infrastructure projects is preferred.

*On-site presence and requirements may change depending on our client's needs.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and www.heery.com/

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.