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Client Success Manager Jobs in Moncks Corner, SC

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Senior Strategist

Charleston, SC

... client success and long-term engagement growth. * Provides strategic guidance that helps clients ... Change Management & Organizational Transformation * Develops and implements change management ...

Motorola Solutions

APX Customer Success Advocate

Charleston, SC · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... client challenges quickly and minimize churn. * Portfolio Leadership: Manage a regional book of ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Moncks Corner, SC

Client Success Manager information

See Moncks Corner, SC salary details

$28.5K

$72.9K

$122.9K

How much do client success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success manager in Moncks Corner, SC is $72,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $86,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Moncks Corner, SC look for?

The top searched job categories for Client Success Manager jobs in Moncks Corner, SC are:

What cities near Moncks Corner, SC are hiring for Client Success Manager jobs?

Cities near Moncks Corner, SC with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Moncks Corner, SC as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $72,935 per year, or $35.1 per hour.

Medspa Client Care Coordinator

Serotonin Centers Charleston

Charleston, SC • On-site

$17 - $23/hr

Other

Medical, Retirement

Re-posted 18 days ago

Job description

Benefits:

Free Treatments

Bonus based on performance

Employee discounts

Opportunity for advancement

401(k)

401(k) matching

Company parties

Free uniforms

Health insurance

Training & development

Wellness resources

Role Overview:

The Client Care Coordinator serves as the center’s concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.

Key Responsibilities:

  1. Front Desk Operations & Scheduling

· Greet every client warmly and professionally; ensure check-in and check-out processes are smooth and accurate.

· Manage appointment scheduling and confirmations in Zenoti; maintain real-time accuracy of calendars.

· Answer phones and emails promptly, providing clear and helpful information.

SMART Goal: Respond to 95% of calls/emails within 1 business hour; maintain 100% accuracy in appointment scheduling. New leads through our CRM must have a speed to lead in under 5 minutes. We care, we deliver!

  1. Client Engagement & Service Excellence

· Create a welcoming environment that reflects Serotonin’s brand promise.

· Provide guidance on services, memberships, and promotions; answer client questions with confidence.

· Ask for client feedback every day via Google, Meta, Yelp, etc.

SMART Goal: Achieve ≥90 client satisfaction score (NPS); capture feedback from ≥80% of new guests.

  1. Membership & Retail Support

· Introduce and promote memberships, retail products, and nutraceuticals aligned with client goals.

· Process payments accurately and reconcile daily transactions.

· Track membership renewals and follow up on expiring plans.

SMART Goal: Maintain 100% accuracy in payment processing.

  1. Documentation & Compliance

· Maintain accurate client records in Zenoti; ensure all data is audit-ready.

· Follow HIPAA and biohazard protocols to protect client privacy and safety.

SMART Goal: Zero compliance violations; 100% completion of documentation with all clients before EOD.

  1. Team Collaboration & Daily Huddles

· Participate in daily huddles; update trackers and whiteboards with MTD Goal vs. Actual.

· Support Health Coaches, Medical Practitioners, Aestheticians by coordinating schedules and client flow.

SMART Goal: ≥95% attendance at huddles; update trackers daily with accurate figures.

  1. Marketing & Community Outreach

· Assist with in-center marketing initiatives and event preparation.

· Engage with local community through grassroots outreach and open houses.

SMART Goal: Support ≥4 community events per month; ensure 100% of event leads are entered into CRM within 12 hours. All called with 24 hour of event.

Core KPIs & Targets

· Client Satisfaction (NPS): ≥90

· Appointment Accuracy: 100%

· Response Time: ≤1 hour for calls/emails

· Membership Conversion: ≥25% of eligible guests

· Compliance & Documentation Accuracy: 100%

· Community Engagement: ≥4 events/month

Qualifications

· Strong communication and interpersonal skills; ability to create a welcoming environment.

· Experience in front desk or client service roles; consultative sales experience preferred.

· Proficiency in Zenoti and general business platforms preferred but not required; comfort with email and MS Office.

· Excellent multitasking and organizational skills; ability to manage high-volume environments.

· Positive attitude, team spirit, and commitment to client satisfaction.

Tech Stack & Tools

· Zenoti — scheduling, POS, documentation.

· GHL — CRM and marketing automation.

· Email & Teams — communication and coordination.

· Center trackers and whiteboard — daily goals and performance metrics.

Safety & Compliance

· HIPAA adherence; secure handling of client information.

· Follow all safety protocols for front desk operations and client interactions.

Why Join Serotonin Centers

Join a high-performance team where your role directly impacts client experience and center success. You’ll work with modern tools, clear goals, and a supportive culture that values growth and excellence.

Apply Today

Submit your application to join Serotonin Centers and help clients become their most vibrant selves.

Apply