Client Success Manager Jobs in Lafayette, IN (NOW HIRING)

We are a nationally ranked, safety-focused, and talent-driven organization focused on delivering project management services through tailored delivery models. Our strength is our ability to match a delivery model to specific project needs, making the construction process feel easy. 

Our foundation is built on our people, culture, and values. Our teammates come first. We support each other through successes and failures and respect each other's ideas and opinions. We are a people first company. We know there is always a way to do it better, so we seek and nurture curious minds with a desire to solve problems and move forward by being creative and curious together. We celebrate each other's successes and acknowledge hard work, because we know our people are the backbone of our success. #StrongerTogether!  

Leading with safety is our no. 1 priority. We believe it is a fundamental human right to have a safe workplace, so we dedicate ourselves to creating safe environments for our people and everyone we do business with. 

In addition to a positive atmosphere, a happy, healthy, and supportive work environment is especially important. Upon joining CSM Group we will provide you with a robust onboarding program to expose you to broad aspects of the organization by meeting with operations, business leaders and peers to better understand how we operate.

SUMMARY:

The Project Manager (PM) will oversee daily construction activities in our commercial spaces. The work may consist of quality control, project planning, retrofit, renovations, remodel, process improvement, maintenance, facilities and infrastructure projects and/or construction turnaround and shutdowns. The PM will work with the client’s Engineering and Construction Services Departments to develop execution strategies and detailed plans to safely and efficiently execute the work to meet client, business and project objectives. The PM must possess leadership and management qualities; both are required to successfully deliver projects. As a leader, the PM must have effective communication skills to build consensus with project team members and stakeholders. It is the expectation that the PM identify and actively communicate with area stakeholders and invests a significant amount of time to understand interdepartmental dynamics within the organization we’re serving, as well as the facility layout. The PM reports directly to the Senior Construction Manager and ultimately the Program Manager. 

This is a full-time, FLSA exempt position. It requires at least 40 hours per week with the ability to work more if necessary. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Manages all on site construction functions in accordance with the established policies, procedures, systems, and requirements approved by the Company.
• Generates, manages and updates schedules in Microsoft Project.
• Effectively forecasts Labor Costs and notifies Senior CM of potential issues.
• Proficiently interprets and understands P&ID’s, Drawings, Specifications and other relevant Construction Documents.
• Manages the quality of installations and their conformity to applicable construction documents.
• Validates Change Orders and any T&M work tickets.
• Sequences work schedules to mitigate potential delays and identifies schedule risks well in advance of slippages. Implements remedial action to recover lost time.
• General safety supervision and awareness with the support of full-time safety specialists. 
• Completes a Daily Log that includes progress updates & photos, manpower on site, companies on site, daily activities being performed, key deliveries, key discussions, progress/safety issues, etc.
• Assists in client procurement activities, including the assembling of Bid Packages and Bid Review.
• Facilitates Progress Meetings among trades and stakeholders.
• Oversees the seamless function of construction administration duties and the up-to-date flow of project documents and information to required parties.
• Coordinates with A/E on field issues and works to resolve problems.
• Provides Owner with regular updates, notifies them of issues and communicates regularly to keep them informed.
• Uses and is proficient in all applicable modules in the Construction Management platform, Procore. Including uploading, maintaining, using and removing information/documents.
• Leverages available Business Technology platforms to maximize efficiency, including Procore, BlueBeam, SharePoint, OneNote, MS Word, MS Project, MS Excel, MS Office, MS Teams, Zoom Meetings, WebEx, Smart Phone Applications (both internally-developed and purchased), iPads, etc. Effective use and navigation of IT tools, software, dashboards and platforms is a requirement.
• Supervises all personnel at the site through subordinate leaders. Manages projects indirect overhead budgets, change control and T&M work validation.
• Monitors performance, progress and manpower issues; resolves as necessary.
• Functions as liaison between the Engineering Department and Construction Execution.
• Completes Safe Work Permits, JSA’s, HSA’s and other safety-related permitting as needed.

MINIMUM REQUIREMENTS:

• At least 5 years of related CM/PM experience within commercial construction, preferably for a Construction Management or General Contracting firm.
• Bachelors in Construction Management, Engineering or related field preferred but not required, assuming a combination of relevant education and experience commensurate with duties/responsibilities.
• Proven track record of solid safety implementation experience and successful safety performance record. 
• The successful CPM candidate must have recent and broad experience in design and construction within a heavy commercial environment. 
• Experience with projects valued at $50MM and greater.
• Minimum Training on Utilizing Equipment (i.e. man lifts for example)
• Understands GMP – Good Manufacturing Practices.

Valued, but not required:

• Knowledge in ASME BPVC Code (B31.3, B31.1, Section IX, etc.) is highly desirable.
• Electrical, controls, distribution and automation experience is highly desirable.
• Trade certifications and licenses are desirable.
• Completion of OSHA 30 hour training program is desirable.

COMPETENCY REQUIREMENTS:

• Communicates Effectively
  • You are effective in a variety of communication settings: 1:1, small and large groups, or among diverse styles and position levels.
  • You attentively listen to others.
  • You adjust to fit the audience and the message.
  • You provide timely and helpful information to others across the project team and organization.
  • You encourage the open expression of diverse ideas and opinions. 
• Business Acumen
  • You know how the business works
  • You are knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
  • You know the competition
  • You are aware of how strategies and tactics work in the marketplace 
• Ensures Accountability
  • You follow through on commitments and make sure others do the same.
  • You act with a clear sense of ownership.
  • You take personal responsibility for decisions, actions, and failures.
  • You establish clear responsibilities and processes for supervising work.
  • You conduct postmortems after milestone efforts-win or lose. 
• Manages Conflict
  • You step up to conflict and see it as an opportunity.
  • You work out tough agreements and settle disputes equitably.
  • You facilitate breakthroughs by integrating diverse views and finding common ground or acceptable alternatives.
  • You settle differences productively with minimum noise. 
• Resourcefulness
  • You effectively organize resources (people, material, etc.) to get things done.
  • You effectively orchestrate multiple activities simultaneously to accomplish your project.
  • You get the most out of limited resources.
  • You apply knowledge of internal structures, processes, and culture to resourcing efforts. 

• Medical, Dental & Vision Package
  • Eligibility begins date of hire
  • Telemedicine included in benefit package at no additional charge to employee
  • Company provided annual HSA contributions  
  • Dependent care FSA, Medical FSA, Limited care FSA 
• Paid Time Off  
  • 15 days' pay year
  • Regularly scheduled, full-time employees begin accruing PTO from their start date of hire, with increases occurring after designated years of service. Employees can accrue a maximum of 1.5 times the annual accrual amount. 
• Holiday Pay 
  • 6 Paid U.S. Holidays
  • 2 Paid Floating Holidays
  • Employees hired on or after July 1 will receive 1 Floating holiday that year. 
• Retirement Savings Plan 401(k) 
  • Employees have the option to contribute to Traditional and/or Roth 401(k) plans. 
  • Company 401(k) Matching Contributions
  • Individual & group learning sessions on portfolio planning
  • 100% vesting after 3 years of service 
• Bi-weekly cell phone stipend  
• Employer Paid Enhanced Employee Assistance Program (EAP) 
  • Including but not limited to: Emotional well-being, family and relationships, legal and financial matters, healthy lifestyles, work and life transitions
  • Access to EAP professionals 24 hours a day, seven days a week
  • 3 face-to-face sessions with a counselor (per area of support per household per calendar year)
  • Service includes eligible dependents 
• Personal, competency-based development program to assist in future career growth
• Wellness Program  
• Paid Parental Leave Policy: Maternal, Paternal & Adoption
• Company Paid Short and Long-Term Disability Insurance 
• Optional Term Life and AD&D Insurance  
• Annual apparel allotment
• Corporate and Community Events