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Client Success Manager Jobs in Fishers, IN (NOW HIRING)

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

Customer Success Manager (Carmel, IN) Summary - BenefitDriven, powered by BeneSys, has over 40 ... Manage client implementations, projects, and issues through the development lifecycle. * Coordinate ...

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

Customer Success Manager (Carmel, IN) Summary - BenefitDriven, powered by BeneSys, has over 40 ... Manage client implementations, projects, and issues through the development lifecycle. * Coordinate ...

EDB

Principal Customer Success Manager

Indianapolis, IN · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Selerix

Client Services Specialist

Indianapolis, IN · On-site

$16.25 - $21.50/hr

This role exists to create capacity for System Configuration analysts, Client Success Managers, Data Services specialists, and others to focus on work that requires their deeper expertise. This role ...

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Client Success Manager information

See Fishers, IN salary details

$29.3K

$74.8K

$126K

How much do client success manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client success manager in Fishers, IN is $74,783.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $89,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Fishers, IN?

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For Client Success Manager jobs in Fishers, IN, the most frequently searched job titles are:

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The top searched job categories for Client Success Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Client Success Manager jobs?

Cities near Fishers, IN with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Fishers, IN as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $74,783 per year, or $36 per hour.

Customer Success Manager (Carmel, IN)

BeneSys

Carmel, IN • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

BeneSys rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

149th of 492 rated business services

Job description

Customer Success Manager (Carmel, IN)
Summary - BenefitDriven, powered by BeneSys, has over 40 years of experience providing benefits administration technology solutions to Taft-Hartley multiemployer benefit plans. Our innovative SaaS suite, serving clients nationwide, was designed to deliver the most accurate and efficient tools for self-administering trust funds.
To support our continued growth in the industry, we are looking to hire passionate and self-driven Customer Success Managers (CSMs) to join our team and contribute to our success. As part of the BenefitDriven team, you will contribute to internal and customer facing projects, lead software implementations, and own the success of the clients you manage. CSMs will become experts on the BenefitDriven platform and grow their knowledge of the healthcare, claims management, and insurance industry.
This position is in Carmel, Indiana, just outside the burgeoning tech city of Indianapolis. This position is in-office, but a hybrid arrangement may be available after a period of demonstrated solid performance. Occasional travel is likely.
Essential Duties and Responsibilities include but not limited to
  • Manage client implementations, projects, and issues through the development lifecycle.
  • Coordinate implementation and conversion efforts for new clients onto the BenefitDriven platform.
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience.
  • Maintain a detailed understanding of products and services, assist customers with questions, and oversee the change control process for new enhancements.
  • Coordinate schedule of software updates and deployments with clients.
  • Optimize existing processes and actively enhance all client initiatives.
  • Other duties may be assigned.
  • Reliable and predictable attendance is an essential function of this job.

Qualifications
  • Bachelor's degree or greater, any major, required (Healthcare, Technology, or Business focus preferred).
  • 1-2 years of experience in Software as a Service (SaaS) or customer relations preferred.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • History of academic and professional success.
  • Exceptional ability to communicate and foster positive business relationships.
  • Accountability and personal organization.
  • Self-starting, energetic, and personable.
  • Able to work well in a team environment.

Physical Demands - Regular use of standard office equipment such as computers, phones, photocopiers, fax machines, etc. Sustained periods of being on the telephone, keyboarding, sitting/standing.
Work Environment - The position operates in a typical office environment.
Work Schedule - Full time. Monday - Friday, 8:30am - 5:30pm.
This position is in-office, but a hybrid arrangement may be available after a period of demonstrated solid performance. Occasional travel is likely.
Competitive Benefits and Compensation Package
  • 12 paid holidays
  • Paid Time Off (PTO)
    • Pro-rated during first year of employment
    • 15 days of PTO provided in the next calendar year!
  • 3 days paid bereavement
  • Up to 20 days paid jury leave
  • Medical, dental, and vision insurance, with option for dependent coverage
  • Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
  • 401k with employer match
  • Tuition reimbursement program
  • Career development opportunities
  • Referral bonus for all successful full-time referrals
  • Annual opportunities for increases

Pay - The annual salary for this position is $75,000. Salary offered will be dependent on experience, skills, education and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
  • Collaboration: working together across 31 locations to achieve the best for the company and our clients
  • Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
  • Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.

What BeneSys employees say

Pay

Benefits

Hours and flexibility

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About BeneSys

Sourced by ZipRecruiter

Industry

Insurance and employee benefit funds

Company size

501 - 1,000 Employees

Headquarters location

Troy, MI, US

Year founded

1979

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