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Client Success Associate Jobs in Fishers, IN (NOW HIRING)

Allied Universal

Client Manager

Indianapolis, IN · On-site

$61K/yr

Become One Of Our Success Stories! Leadership Position With A Growing Company! Apply Today ... Associate's degree in criminal justice, business, or a related field with a minimum of three (3) ...

Allied Universal

Client Manager

Indianapolis, IN

$61K/yr

Become One Of Our Success Stories! Leadership Position With A Growing Company! Apply Today ... Associate's degree in criminal justice, business, or a related field with a minimum of three (3) ...

Allied Universal

Client Manager

Indianapolis, IN · On-site

$61K/yr

Become One Of Our Success Stories! Leadership Position With A Growing Company! Apply Today ... Associate's degree in criminal justice, business, or a related field with a minimum of three (3) ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Fishers, IN

Client Success Associate information

See Fishers, IN salary details

$17.3K

$49.6K

$87K

How much do client success associate jobs pay per year?

As of Jul 26, 2026, the average yearly pay for client success associate in Fishers, IN is $49,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $61,300.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Fishers, IN? The most popular types of Client Success jobs in Fishers, IN are:
What are popular job titles related to Client Success Associate jobs in Fishers, IN? For Client Success Associate jobs in Fishers, IN, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Fishers, IN look for? The top searched job categories for Client Success Associate jobs in Fishers, IN are:
What cities near Fishers, IN are hiring for Client Success Associate jobs? Cities near Fishers, IN with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Fishers, IN as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,600 per year, or $23.8 per hour.

Client Onboarding Analyst, Transaction Tax

DuCharme McMillen and Associates, Inc.

Indianapolis, IN • On-site

Full-time

Posted 19 days ago

Job description

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:
  • 2025 Great Places to Work Certified
  • Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
  • Company paid parental leave
  • Generous time off package
  • Multiple benefit plans, eligibility begins on day one of employment
  • Culturally focused on work/life balance, mental health, and the overall wellness of our employees

Position Summary
The Client Onboarding Analyst supports the Transaction Tax Compliance team by executing new client onboarding activities, analyzing and preparing client data, and ensuring seamless integration into DMA's compliance systems. This role plays a critical part in establishing the foundation for long-term client success by creating accurate data models, documenting processes, and coordinating with both clients and internal teams. The Implementation Analyst ensures that each implementation meets quality standards and sets clients up for efficient, automated compliance processing.
Essential Duties and Responsibilities
  • Analyze complex client source data and develop structured data models for import into DMA's compliance systems.
  • Interpret and document compliance requirements, including tax credits, amended returns, renewals, notice handling expectations, funding procedures, and reporting schedules.
  • Create clear, client-specific process documentation that outlines compliance workflows, data expectations, and operational procedures.
  • Set up new client profiles in all internal systems used for return preparation, ensuring accurate configurations and system readiness.
  • Maintain proactive communication with clients throughout onboarding, providing updates, gathering required information, and ensuring a positive client experience.
  • Manage the transition of clients from onboarding into production, coordinating with internal teams for a seamless handoff.
  • Troubleshoot and resolve data-related issues, identifying root causes and implementing corrective actions to ensure accurate compliance processing.
  • Process recurring client data feeds into DMA's tax software systems, ensuring data integrity and identifying anomalies.

Non-Essential Duties and Responsibilities
  • Assist with online filing activities and back-end reporting as needed.
  • Provide support to the Production team during peak filing periods.
  • Perform other duties as assigned.

Education and Qualifications
  • Bachelor's degree in Accounting, Business Administration, Finance, or related field.
  • 1+ years of experience with DMA or in a similar implementation, compliance, or data-focused position.
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data cleansing; macros preferred).
  • Experience with data modeling or data transformation tools preferred.
  • Ability to quickly learn Transaction Tax concepts and compliance software systems.
  • Strong verbal and written communication skills; able to explain technical concepts to non-technical audiences.
  • Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship.

Work Environment & Physical Requirements
  • Work Schedule: Regular, 40 hours/week
  • Travel: Less than 10%
  • Physical Activity:
    • Prolonged periods of sitting and computer use
    • Ability to hear, understand, and distinguish speech and sounds
    • Frequent repetitive motions with hands

#LI-HYBRID
#LI-AL1
The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.
It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at HRDepartment@dmainc.com or 800-309-2110 and choosing selection 6.

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