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Client Success Associate Jobs in Indianapolis, IN

Selerix

Client Services Specialist

Indianapolis, IN · On-site

$16.25 - $21.50/hr

This role exists to create capacity for System Configuration analysts, Client Success Managers ... Associate's or bachelor's degree preferred, or equivalent professional experience. Must be eligible ...

Stifel

Client Service Associate - NR

Indianapolis, IN · On-site

$13.75 - $19/hr

Let's talk about how you can find your place here at Stifel, where success meets success . What You'll Be Doing The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s ...

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Client Success Associate information

See Indianapolis, IN salary details

$16.2K

$46.5K

$81.6K

How much do client success associate jobs pay per year?

As of Aug 24, 2026, the average yearly pay for client success associate in Indianapolis, IN is $46,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $57,400.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Indianapolis, IN?

The most popular types of Client Success jobs in Indianapolis, IN are:

What are popular job titles related to Client Success Associate jobs in Indianapolis, IN?

For Client Success Associate jobs in Indianapolis, IN, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in Indianapolis, IN look for?

The top searched job categories for Client Success Associate jobs in Indianapolis, IN are:

What cities near Indianapolis, IN are hiring for Client Success Associate jobs?

Cities near Indianapolis, IN with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Indianapolis, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $50,652 per year, or $24.4 per hour.

Client Services Specialist

Indianapolis, IN • On-site

Selerix
See more jobs at Selerixexternal

$16.25 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Client Services Specialist

The Client Services Specialist is the foundational role in the Shared Services function — responsible for executing routine, well-defined tasks that support the delivery of a seamless client experience across Selerix. This role exists to create capacity for System Configuration analysts, Client Success Managers, Data Services specialists, and others to focus on work that requires their deeper expertise.

This role is the primary entry point into the Selerix Client Success organization. Team members who excel here develop broad platform familiarity and operational discipline that prepares them to move into specialized roles across the organization over time.

Key Responsibilities
  • Complete assigned Shared Services tasks accurately and within defined SLA by following documented processes step by step, ensuring the submitting team can depend on consistent, error-free output.
  • Identify and communicate ticket ambiguity before starting work, asking clear, specific questions that resolve scope uncertainty without requiring back-and-forth escalation.
  • Escalate tasks that fall outside defined Shared Services scope promptly and with sufficient context, so the submitting team can redirect efficiently without delay.
  • Document completed work in a way that supports quality review, providing a clear record of what was done and flagging anything that appeared inconsistent or unclear in the source material.
  • Follow defined processes without shortcuts or improvisation, flagging process documentation gaps when a step doesn't match actual system behavior.
  • Build working familiarity with the Selerix platform across assigned task types, developing broad knowledge that prepares team members for specialized roles over time.
  • Participate in training for new task types as they transfer into Shared Services scope.
  • Share learnings about task types, platform behavior, and common errors with teammates.
Qualifications
  • 0–2 years of professional experience in an administrative, operations, or data entry role.
  • Experience working in a structured process environment with defined procedures and quality standards preferred.
  • Experience with benefits administration platforms or HR technology a plus but not required.
  • Strong attention to detail, with the ability to follow multi-step processes accurately and catch errors in source material.
  • Clear written communication and the ability to ask specific, useful questions when information is incomplete.
  • Comfort with technology and the ability to learn new platforms and systems quickly.
  • Familiarity with ticketing or project management systems (Monday.com, Jira, Zendesk, or similar) a plus.
  • Prior experience in a call center, shared services, or business process outsourcing environment a plus.
  • Associate's or bachelor's degree preferred, or equivalent professional experience.

Must be eligible for US employment

We offer the following benefits:

  • Medical, Dental and Vision insurance
  • 4 weeks paid time off (PTO)
  • 9 paid holidays
  • Tuition Reimbursement
  • 401K (with match)
  • Basic Life
  • Long-Term Disability

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