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Client Success Associate Jobs in Indianapolis, IN

Trimedx

Client Experience Coordinator

Indianapolis, IN · On-site

$17.50/hr

Every associate matters and makes a difference It is truly a culture like no other - We hope you ... success is built through meaningful work, recognition, and opportunities for growth. We embrace ...

Stratford Davis

Virtual Sales Associate

Indianapolis, IN · Remote

$85K - $150K/yr

Nurture ongoing client relationships by offering continuous support and regular updates ... success. How to Apply: Send over your resume and a brief note introducing yourself to schedule an ...

OPENLANE

Relationship Associate - Digital Services

Carmel, IN · On-site

$39K - $49K/yr

We stand committed to the success of our customers. What We Offer: * Competitive pay * Medical ... We are seeking a Relationship Associate - Digital Services with experience in managing accounts ...

Office Depot

Retail Part Time Store Associate

Indianapolis, IN · On-site

$14.50 - $16.75/hr

... client satisfaction. The Store Associate will support a customer-centric environment, engagement ... We believe that the Store Associate role is essential in driving our store's success through ...

Acara Solutions

Warehouse Worker

Plainfield, IN · On-site

$18.70/hr

... Associate to join a fast-paced distribution team. * In this role, you'll help ensure products are ... impact client success while giving you room to grow and develop professionally. About Acara ...

Office Depot

Retail Part Time Store Associate

Greenwood, IN · On-site

$14 - $16/hr

... client satisfaction. The Store Associate will support a customer-centric environment, engagement ... We believe that the Store Associate role is essential in driving our store's success through ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Indianapolis, IN

Client Success Associate information

See Indianapolis, IN salary details

$17.7K

$50.7K

$88.9K

How much do client success associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success associate in Indianapolis, IN is $50,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $62,600.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Indianapolis, IN?

The most popular types of Client Success jobs in Indianapolis, IN are:

What are popular job titles related to Client Success Associate jobs in Indianapolis, IN?

For Client Success Associate jobs in Indianapolis, IN, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in Indianapolis, IN look for?

The top searched job categories for Client Success Associate jobs in Indianapolis, IN are:

What cities near Indianapolis, IN are hiring for Client Success Associate jobs?

Cities near Indianapolis, IN with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Indianapolis, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $50,652 per year, or $24.4 per hour.

Client Experience Coordinator

Trimedx

Indianapolis, IN • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Trimedx rating

7.9

Company rating: 7.9 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

85th of 281 rated repair and maintenance companies

Job description

If you are wondering what makes Trimedx different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
  • Everyone is focused on serving the customer and we do that by collaborating and supporting each other
  • Associates look forward to coming to work each day
  • Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team! Find out more about our company and culture here.
Interested in working in the healthcare industry? Would you like to make a difference in the lives of patients and their families? Do you enjoy a new challenge every day? Connect with us today!
Our team of Client Experience Coordinators (CEC) make a positive impact every day by:
  • Handling incoming phone calls for the servicing of complex medical equipment and life-saving Imaging medical devices
  • Partnering with clinical professionals on the telephone to input data for the servicing of medical equipment
  • Securing critical information through thoughtful and positive interactions

The Client Experience Coordinator delivers exceptional service by coordinating repairs between healthcare professionals and TRIMEDX technicians. They are responsible for documenting equipment issues, determining severity and then dispatching the service request to the responsible technician. Coordinators are often the first point of contact in the organization's service model and their work directly impact the client's ability to deliver quality patient care. As such, they must professionally represent TRIMEDX in all interactions by demonstrating a commitment to the TRIMEDX vision, mission, and core values.
Location: Indianapolis, IN preferred: candidates must currently reside in the Eastern or Central Time zones and able to work the hours listed below in EST. Position is Hybrid: primarily work from home (remote) with occasional in-office.
Pay: $17.50 per hour (plus shift differential for some evening & Sat/Sun hours)
Comprehensive Benefits Package: including medical, dental, vision, 401K, Paid Time Off (PTO) & 9 paid holidays
Required Hours: M, W, Th, F from 7:30 am - 4:00 pm EST AND Sunday 10:30 am - 7:00 pm EST (Saturday & Tuesday off)
The Client Experience Coordinator delivers exceptional service by coordinating repairs between healthcare professionals and TRIMEDX technicians. They are responsible for documenting equipment issues, determining severity and then dispatching the service request to the responsible technician. Coordinators are often the first point of contact in the organization's service model and their work directly impact the client's ability to deliver quality patient care. As such, they must professionally represent TRIMEDX in all interactions by demonstrating a commitment to the TRIMEDX vision, mission, and core values.
Responsibilities
  • Manage incoming interactions from healthcare professionals in a timely and courteous manner.
  • Demonstrate active listening skills and ask probing questions, as necessary, to relay the best possible information to the repair technician.
  • Document accurate information in work order systems.
  • Notify the appropriate field technician and escalate emergency situations utilizing call flow processes.
  • Demonstrate understanding of the healthcare environment, including medical equipment terminology.
  • Effectively use resources to solve customer issues or direct them to the appropriate source.
  • Adapt to process changes by staying current with new customer needs and CEC training materials.
  • Document and escalate safety incidents to the appropriate management and regulatory departments.
  • Demonstrate ownership and initiative by performing all necessary follow-up activities.
  • Document and escalate issues that may impact the CEC's ability to deliver upon the service model.
  • Assist with visitor side by sides.
  • Assist with peer coaching.
  • Data entry and analysis.
  • All other duties as assigned.

Skills and Experience
  • Must be able to type 45 wpm
  • Must have experience with Microsoft Outlook, or similar email solutions
  • Customer service experience preferred

Education and Qualifications
  • High School or equivalent degree required; college education preferred

#LI-Hybrid
At Trimedx, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.
We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.
Visit our website to view our Workplace Culture Commitment , along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.
Trimedx is an Equal Opportunity Employer. Drug-Free Workplace.
Because we are committed to providing a safe and productive work environment, Trimedx is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all Trimedx and Customer property or during working/on-call hours.

What Trimedx employees say

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About TRIMEDX

Sourced by ZipRecruiter

Founded in the summer of 1998, TRIMEDX was the solution to one technician's vision of how to operate a hospital medical equipment service center of excellence. Today, TRIMEDX is the largest independent medical equipment service provider with locations in over 40 states and 3,000+ employees. We share in a common purpose of serving customers, patients, communities and each other with equal measures of caring and performance.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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