Client Success Associate Jobs in Fishers, IN (NOW HIRING)

Work Schedule

Environmental Conditions

Job Description

Location/Division Specific Information

1223 West Morris Street, Indianapolis, IN - Pharma Services Group

Discover Impactful Work:

The Supervisor, Logistics is responsible for leading logistics and inventory control operations within a GMP-regulated environment while ensuring safety, quality, compliance, inventory accuracy, and operational efficiency. This role provides frontline leadership to logistics personnel and partners cross-functionally with Quality, Supply Chain, Client Services, and Operations to support production schedules and customer requirements.

Day in the Life:

• Apply Good Manufacturing Practices (GMP) in all areas of responsibility.
• Demonstrate and drive Thermo Fisher values – Integrity, Intensity, Innovation, and Involvement (The Four I’s).
• Supervise, motivate, direct, develop, and evaluate Logistics and Inventory Control personnel.
• Maintain strong floor presence by actively engaging with logistics and materials management personnel.
• Serve as liaison between management and frontline staff to ensure timely communication and issue resolution.
• Engage in Daily Management, Gemba walks, tier meetings, 5S, and Practical Process Improvement initiatives.
• Ensure accurate inventory storage while maintaining a clean, organized, and secure warehouse environment.
• Run inventory reports to monitor expired, inactive, slow-moving, and capacity-related inventory risks.
• Ensure cycle counts are completed and discrepancies are investigated and resolved.
• Manage warehouse consumables and replenishment strategies including JIT, Kanban, and reorder point planning.
• Manage staging activities to ensure on-time delivery to production schedules.
• Develop capacity models and escalation processes to support operational planning.
• Investigate inventory discrepancies, deviations, and complaints while implementing corrective actions.
• Write deviations, perform investigations, support CAPAs, and manage change controls as applicable.
• Revise and develop SOPs to support process improvements and compliance initiatives.
• Ensure personnel are properly trained and procedures are consistently followed.
• Provide department KPI and performance metric reporting.
• Maintain on-call support for logistics and inventory-related operational issues as needed.
• Partner cross-functionally with QA, Client Services, Supply Chain, and Operations.
• Other duties may be assigned to meet business needs.

Keys to Success:

• Associate degree and/or equivalent GMP experience with a minimum of 2 years supervisory experience.
• Minimum of 5 years of logistics, inventory control, or materials management experience in a GMP environment.
• Experience working within Quality Management Systems including deviations, CAPAs, change controls, and investigations.
• Strong leadership, communication, conflict resolution, and workforce prioritization skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving and independent decision-making skills.
• Proficiency in Microsoft Office applications.
• High attention to detail and inventory accuracy.
• Ability to collaborate cross-functionally across QA, Supply Chain, Client Services, and Operations.
• Ability to work in refrigerated, warehouse, and GMP environments as applicable.

• Knowledge of current Good Manufacturing Practices.
• Bachelor’s degree preferred.
• Six Sigma Green Belt or Lean experience.
• Prior pharmaceutical or clinical logistics experience.
• Technical writing skills.

• Must be able to walk frequently (50%-79%).
• Must be able to lift and/or carry up to 50 pounds occasionally.
• Must be able to bend, squat, and reach above shoulder level occasionally.
• Must be able to use repetitive hand movements including grasping, pushing, pulling, and fine manipulation.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Personal Protective Equipment (PPE) including filtering face masks, PAPR, N-95 masks, and safety glasses may be required.
• Must be able to work in hot/cold, damp, and warehouse environments and around moving equipment.

Excellent Benefits

• Benefits & Total Rewards | Thermo Fisher Scientific

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Designated Paid Holidays

• Retirement Savings Plan

• Tuition Reimbursement

OTHER

• Relocation assistance is NOT provided

• Must be legally authorized to work in the United States now and in the future, without sponsorship.

• Must be able to pass a comprehensive background check, which includes a drug screening