Client Success Manager Jobs in Dothan, AL (NOW HIRING)

Position Summary

This position is responsible for leading project delivery resources and managing client relationships in delivering larger, more complex projects. Accountable for successful financial project delivery, meeting project schedule, and achieving the client's project goals.

Position Details

• Collaborates with Project Executives during preconstruction to review project constructability and risk, develop construction pricing, and prepare construction schedules.
• Leads a project construction team, including staffing.
• Serves as primary point of contact for project during construction.
• Generally, leads a single large complex project or multiple smaller projects.
• Manages and maintains positive client relationship.
• Assists with developing project delivery strategies.
• Manages budget reports, cost and revenue projections, change orders, etc. for project.
• Ensures project is cashflow positive by developing schedule of values and managing client invoicing. Ensures prompt payment as required. Organizes and leads project meetings with clients and internal departments.
• Partners with stakeholders to ensure scope and direction of project is on schedule and budget.
• In collaboration with the project team, mitigates project risks to avoid write-downs.
• Manages contract documentation requirements from kick off to closeout.
• Facilitates and manages communications regarding project scope with subcontractors and clients.

Qualifications 

• Four-year degree in related field, or applicable experience.
• 10+ years' experience, including construction team management.
• Proven ability to manage larger and more complex projects and associated teams.
• In-depth knowledge of building systems such as HVAC, lighting, controls, generation, and water systems.
• Very strong negotiation skills.
• Strong verbal and written communication skills and ability to communicate with all levels of employees, clients and subcontractors.
• Proven success collaborating across multiple teams and subcontractors.
• Very strong financial acumen.
• Confident public speaker, able to relay clear and engaging information.
• Strong knowledge of building construction processes and methods, building codes and permitting.
• Strong computer skills, including ERP and Microsoft Office Products, such as Excel and Microsoft Project.
• Works at a project site.

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits 

About Southland Industries

As one of the nation's largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you're engaged, challenged, and valued, apply now to join our dynamic team.

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. 

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement: Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).