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Client Success Manager Jobs in Chester, NJ (NOW HIRING)

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Client Relationship Management : Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Client Relationship Management : Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer ...

Simplicity Group Holdings

Be Seen First

Client Success Associate (San Diego, CA, NJ, MN)

Summit, NJ · On-site

$60K - $65K/yr

The Client Success Associate will be the dedicated point of contact for newly transitioning ... Manage the entire onboarding journey, from pre-hire demonstrations through registration ...

New

Sitetracker

Senior Customer Success Manager

Montclair, NJ · On-site

$150 - $160/hr

You will own and drive strategic change across a diverse client portfolio, shaping the future ... What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business ...

Flexport

3PL Customer Success Manager

Phillipsburg, NJ · On-site

3PL Customer Success Manager At Flexport, we believe global trade can move the human race forward ... It's a client-facing, cross-functional role, and you'll be a key voice in how Flexport delivers on ...

SHI GmbH

Customer Success Manager - Cisco

Somerset, NJ · On-site

Job Summary The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer ...

SHI

Customer Success Manager - Cisco

Somerset, NJ · On-site

Job Summary The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer ...

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Client Success Manager information

See Chester, NJ salary details

$34.4K

$88K

$148.3K

How much do client success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for client success manager in Chester, NJ is $87,977.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $104,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What cities near Chester, NJ are hiring for Client Success Manager jobs?

Cities near Chester, NJ with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Chester, NJ as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 90% In-person, 3% Hybrid, and 7% Remote job distribution, with an average salary of $87,977 per year, or $42.3 per hour.

Customer Success Manager

Papirfly

Morristown, NJ • On-site, Remote

Full-time

Re-posted 23 hours ago

Job description

About Papirfly

Empowering brands to articulate their stories is at the heart of what we do.

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.

Visit www.papirfly.com for more information.

Your mission

We’re looking for a curious, people-first Customer Success Manager to join our US team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You’ll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.

In return, you’ll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You’ll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.

Your responsibilities

  • Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer lifecycle, from onboarding through to renewal and expansion.

  • Renewal Readiness: Keep customers renewal-ready throughout the contract lifecycle by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing, contract structure or negotiation support on more complex renewals.

  • Customer Strategy & Stakeholder Mapping: Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly’s platform capabilities with the client’s business objectives and surfacing opportunities for growth.

  • Portfolio Management: Manage a book of client accounts, typically ranging from 30-40 depending on account size and complexity, balancing proactive account management with responsive day-to-day support.

  • Understanding our customer’s business problems and offering solutions through our technology.

  • Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform.

  • Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.

  • Host customer engagement sessions, supported by senior team members as required.

  • Track and support customer goals, assisting in identifying opportunities for growth and expansion.

  • Capture and share feedback to help improve our offering and customer experience.

  • Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients.

Your profile

  • 2-3 years of experience in a Customer Success or Account Management role in a SaaS company.

  • Excellent communication and relationship building skills.

  • Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas.

  • High levels of organisation and confidence in managing multiple priorities and customer needs.

  • Exposure to marketing teams or marketing technology platforms (not required but beneficial).

Practical info

  • Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting opportunities for hybrid/office collaboration as our US team expands.

  • Work Setup: Flexible working hours.

  • Travel: Occasional business travel (approx. 5-10%) to connect with clients or meet up with your colleagues.

  • Compensation: Competitive total reward package (base salary + performance-based variable)

  • Culture: Diverse and multicultural team.