Client Success Manager Jobs in Athens, AL (NOW HIRING)

SMX is actively searching for a dynamic and adept Senior Cloud Engineer to support our government client in Huntsville, AL. This role emphasizes operational excellence, championed by a commitment to quality, articulate communication, client success, and measurable results, aligning with the essential duties and required skills for the position. Essential Duties & Responsibilities: * Experience working in an Agile IT environment establishing a cloud-based technology in a government provided hybrid cloud environment with security, performance, operability, and scale for customers * Support and facilitate the customer cloud strategy to utilize DoD approved cloud service providers to provide information technology services and capabilities to include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Data as a Service (DaaS), and Software as a Service (SaaS) and Cloud Service Offerings (CSOs) within the Agency supported cloud architecture * Define and engineer solution capabilities that satisfy customer business drivers / requirements * Act as a trusted advisor and Cloud SME for technical decisions during client engagements. Develop courses of action using innovative and Cloud best practices * Perform architecture, design, and requirements analysis using systems engineering. Focus on cloud-native services and optimizing the customer landscape through adoption of these services * Develop and utilize deployment and process automation capabilities (scripts, applications, platforms, cloud native services, APIs) to ensure processes are defined, repeatable, scalable, and able to be published for wider utilization; may include capabilities such as Ansible, PowerShell, Bash, Python, etc. * Utilize DevSecOps capabilities utilizing IaC tools (Terraform, Cloud Formation, etc) to Operate and sustain a fully integrated DevSecOps environment to support development, test and deployment of infrastructure and applications utilizing Ci/CD pipelines * Take ownership of issues and act with a high sense of urgency when required providing direct support to customers providing advanced technical support, troubleshooting direction, and complex problem resolution. * Produce clear and concise documentation including program-level, design artifacts, as-built documents, and user level documentation to fully capture technical baselines and operational capabilities to guide operations and activities associated to enterprise scale cloud environments. Required Skills/Experience: * Clearance Required: Secret * Bachelor's degree and 12 years of experience providing cloud-related support * 4 additional years of experience may be substituted for the degree requirement * Must have a DoD 8570/8140 aligned certification such as CompTIA Security+ * Cloud subject matter expertise in Amazon Web Services (AWS) or Microsoft Azure * Delivery experience and working knowledge utilizing key Department of Defense guidance and governance including DoD Cloud Computing Security Requirements Guide, Risk Management Framework (RMF), and Secure Cloud Computing Architecture (SCCA) * Skills in delivery areas of Cloud, IT Infrastructure, Architecture, and Security as well as hands on core system administration skills in Linux or Windows * Problem determination skills from design issues through detail level inspection to determine root causes of issue * Core System Administration skills in Linux or Windows with demonstrated skills in Security, Active Directory, ACAS, Identity and Access Management, Zero Trust, and STIG remediation experience * Extensive knowledge of, and hands on with, DoD Enterprise networks and understanding how those solutions translate to a cloud environment * Experience with Infrastructure as Code using appropriate tooling * Understanding of Kubernetes (EKS), ECS, and Docker container fundamentals * Proficient command of CI/CD tools (Terraform, Ansible, Git, Jenkins, AWS CodeCommit, AWS CodePipeline, etc.) with an understanding of GitOps methodologies and best practices in Terraform Desired Skills/Experience: * Possess cloud-related certifications such as AWS Certified Solutions Architect, SysOps Administrator, Developer, etc. #cjpost #LI-ONSITE The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement. The proposed salary for this position is: $87,600 - $146,000 USD At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).