ZipRecruiter

Log In

1

Client Success Manager Jobs in Alexander City, AL

Forrest Johnson

Client Advisory Manager

Auburn, AL · On-site

At Pivotal, we go beyond the norm to deliver exceptional service and contribute meaningfully to the success of every business we serve. As a Client Advisory Manager , you will be the cornerstone of ...

Forrest Johnson

Client Advisory Manager

Auburn, AL · On-site

At Pivotal, we go beyond the norm to deliver exceptional service and contribute meaningfully to the success of every business we serve. As a Client Advisory Manager , you will be the cornerstone of ...

Rustman Agency

National Account Manager

Auburn, AL · On-site

$83K - $107K/yr

... and client success Track key metrics and provide accurate forecasting and reporting Travel as ... management, or business development Experience managing national or enterprise accounts Strong ...

Amteck, LLC

Project Manager

Auburn, AL · On-site

... success, client satisfaction, and team development. If you're a proven construction leader with strong electrical project management experience and a passion for delivering exceptional results, we ...

Greenawalt Hospitality

Account Manager

Auburn, AL · On-site

$37K - $45K/yr

Our success is built on strong client relationships, exceptional execution, and a team committed to ... Job Summary The Account Manager (Hospitality & Events) serves as the primary point of contact for ...

PNC

Relationship Manager I-Business Banking

Auburn, AL · On-site

... success. As a Relationship Manager I within PNC's Business Banking organization, you will be based ... Focuses on client opportunities by providing ideas and insights based on an understanding of the ...

Rustman Agency

Account Manager

Auburn, AL · On-site

... client-first approach. Our team operates in a flexible, remote environment built on trust, service ... Job Summary We are looking for an Account Manager to support and maintain strong relationships with ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Alexander City, AL

Client Success Manager information

See Alexander City, AL salary details

$28.7K

$73.4K

$123.7K

How much do client success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client success manager in Alexander City, AL is $73,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What cities near Alexander City, AL are hiring for Client Success Manager jobs?

Cities near Alexander City, AL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Alexander City, AL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $73,419 per year, or $35.3 per hour.

Client Advisory Manager

Forrest Johnson

Auburn, AL • On-site

Full-time

Re-posted 6 days ago

Job description

Company Description


At Pivotal, we are revolutionizing the traditional CPA firm model. Unburdened by convention, we are growing a firm dedicated to meeting the distinctive needs of small and medium-sized businesses and their owners. Headquartered in Auburn, AL, and extending our services to clients nationwide, we specialize in providing advisory, accounting, and tax solutions on a fractional basis.

Our foundation rests on a few fundamental principles: assemble a team of passionate and skilled accounting, finance, and tax professionals, empower them to address our clients' challenges comprehensively, leverage technology to enhance client experiences and streamline processes, and, most importantly, engage with our clients on their terms.

This unique blend of talent, experience, and adaptability positions us as a pivotal member of each client's team. At Pivotal, we go beyond the norm to deliver exceptional service and contribute meaningfully to the success of every business we serve.
 

Job Description


As a Client Advisory Manager, you will be the cornerstone of our client-centric approach, dedicated to nurturing and expanding relationships with our existing client base. You will manage a portfolio of clients and serve as the primary point of contact, ensuring a high level of service and responsiveness. In addition to relationship management, you will oversee the delivery of core accounting and advisory services, ensuring financial statements, tax work, and related deliverables are completed accurately and on time. Your role will be centered on understanding evolving client needs, ensuring satisfaction, and proactively identifying opportunities for growth.

Your job responsibilities will include but not be limited to:

Account Management

  • Manage large, named, key client accounts
  • Manage all services provided to assigned clients including monthly financial statement delivery, tax returns and related deliverables.
  • Monitor client engagements to ensure quality service delivery and client expectations are met.

Client Retention and Satisfaction

  • Build and maintain strong relationships with existing clients, ensuring their satisfaction with our services.
  • Act as the main point of contact for client inquiries, concerns, and feedback.

Client Growth

  • Identify opportunities for upselling additional services to existing clients based on their evolving needs.
  • Collaborate with the internal teams to introduce clients to new offerings and value-added services.

Cross-functional Collaboration

  • As a key member of the service delivery team, this role will work closely with internal teams, including financial operations, tax, and firm administration to ensure seamless client experiences.

Client Advocacy

  • Act as a client advocate within the firm, providing insights and feedback to improve client satisfaction and address any challenges.
     

Qualifications
  • Bachelor's degree in Business, Accounting, or related field
  • Proven experience in client management, account management, or a related role
  • Strong understanding of accounting and financial services
  • Tax planning experience is strongly preferred
  • Knowledge of or the ability to learn new accounting and tax systems
  • Excellent communication and interpersonal skills
  • Detail-oriented with a focus on client success
     
Additional Information


We offer competitive compensation packages, health benefits, and a collaborative work environment.

Pivotal Finance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship status, age, disability, or any other category protected under applicable law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job posting is being managed by Forrest Johnson Recruiting on behalf of Pivotal Finance.
 

Apply