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Client Success Expert Jobs in Tennessee (NOW HIRING)

Carr, Riggs & Ingram

Manager, Audit

Nashville, TN · On-site

$100K - $131K/yr

Become an expert within assigned niches * Facilitate in monitoring the quality of our product and ... client success. We stand out through our collaborative, client-focused approach, offering ...

Carr, Riggs & Ingram, LLC

Manager, Audit

Nashville, TN · On-site

$100K - $131K/yr

Become an expert within assigned niches * Facilitate in monitoring the quality of our product and ... client success. We stand out through our collaborative, client-focused approach, offering ...

ACA Group

Regulatory Sales Specialist

Chattanooga, TN · On-site

$120K - $132K/yr

Act as a credible and trusted subject matter expert by speaking at the same level of sophisticated ... client success, account management or a related role. Skills and attributes for success: * Have a ...

Gravity Diagnostics

Sales Executive

Knoxville, TN · On-site

... client success. * Achieve Sales Excellence: Meet and exceed annual sales goals by driving new ... Be a Subject Matter Expert: Leverage your knowledge of toxicology and diagnostics to provide ...

Gravity Diagnostics

Sales Executive

Johnson City, TN · On-site

... client success. * Achieve Sales Excellence: Meet and exceed annual sales goals by driving new ... Be a Subject Matter Expert: Leverage your knowledge of toxicology and diagnostics to provide ...

Gravity Diagnostics

Sales Executive

Knoxville, TN · On-site

... client success. * Achieve Sales Excellence: Meet and exceed annual sales goals by driving new ... Be a Subject Matter Expert: Leverage your knowledge of toxicology and diagnostics to provide ...

Gravity Diagnostics

Sales Executive

Johnson City, TN · On-site

... client success. * Achieve Sales Excellence: Meet and exceed annual sales goals by driving new ... Be a Subject Matter Expert: Leverage your knowledge of toxicology and diagnostics to provide ...

Gravity Diagnostics

Sales Executive

Knoxville, TN · On-site

$60 - $90/hr

... client success. * Achieve Sales Excellence: Meet and exceed annual sales goals by driving new ... Be a Subject Matter Expert: Leverage your knowledge of toxicology and diagnostics to provide ...

Gravity Diagnostics

Sales Executive

Johnson City, TN · On-site

$70 - $110/hr

... client success. * Achieve Sales Excellence: Meet and exceed annual sales goals by driving new ... Be a Subject Matter Expert: Leverage your knowledge of toxicology and diagnostics to provide ...

CBI

Client Support Project Manager - Nashville

Brentwood, TN · On-site

$77K - $98K/yr

... success and client satisfaction.The CBI CSPM role provides opportunity for advancement as a subject matter expert. Obtaining more senior levels is based on project scope and complexity, level and ...

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Client Success Expert information

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What is a client success expert?

A client success expert is a professional responsible for ensuring clients achieve their desired outcomes with a company's products or services. They build strong relationships, provide support, and often use customer relationship management (CRM) tools to monitor client satisfaction and retention.

What are popular job titles related to Client Success Expert jobs in Tennessee?

For Client Success Expert jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Client Success Expert jobs in Tennessee look for?

The top searched job categories for Client Success Expert jobs in Tennessee are:

What cities in Tennessee are hiring for Client Success Expert jobs?

Cities in Tennessee with the most Client Success Expert job openings:

Client Success Expert jobs near you
Infographic showing various Client Success Expert job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Manager, Audit

Carr, Riggs & Ingram

Nashville, TN • On-site

$100K - $131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Carr, Riggs & Ingram rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

16th of 23 rated bookkeepers and accountants

Job description

MANAGER, AUDIT
At Carr, Riggs & Ingram, your career path is just that-yours. We are strong believers in the notion that your career should adapt to and integrate into your life and not the other way around. We invite you to explore our opportunities and learn how CRI can help you reinvent your career path and shape your future.
We are dedicated to uniting your professional passions with your individual personal pursuits, creating an empowered workplace for everyone-from interns and admins to staff accountants and future partners. At CRI, #EverybodyCounts.
Our Nashville, TN team serves clients within the Manufacturing, Distribution, Construction and Employee Benefit Plans industries. We are currently seeking an Audit Manager with experience in these industries to join the team.
Essential Functions:
  • Coordinate, organize and schedule engagements to ensure all deadlines are met
  • Provide timely feedback on each engagement to ensure staff learning and development
  • Review complete set of financial statements and related disclosures to ensure we are compliant with reporting requirements
  • Review work papers to ensure we are compliant with quality control document
  • Research accounting issues and provide solutions
  • Properly plan and manage engagements to ensure completion
  • Become an expert within assigned niches
  • Facilitate in monitoring the quality of our product and the performance of our personnel
  • Maintain public certification and adequate Continuing Professional Education units
  • Assist in special projects assigned by Partners
  • Develop new client contacts and relationships beneficial to the firm
  • Recognize opportunities to provide additional services to existing clients

Qualifications:
  • CPA Certification Required
  • Minimum 5 years' experience in public accounting, 3 years as a senior (in-charge) accountant
  • Superior oral/written communication skills
  • Well-developed decision-making skills and initiative to make those decisions
  • Ability to conduct research and analyze information collected
  • Ability to prioritize a heavy work load and remain organized

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. CRI will not sponsor applicants for U.S. work visa status for this position or future positions (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
CRI is a nationally recognized accounting and advisory firm known for its audit, tax, and business consulting expertise. The profession and our communities widely acknowledge our commitment to delivering tailored solutions to help ensure client success.
We stand out through our collaborative, client-focused approach, offering personalized services backed by deep industry knowledge. Clients trust CRI as a dedicated partner who understands their unique needs and ensures support at every step. To learn more about the industries we serve, our service offerings, and our family of companies please visit us at www.criadv.com.
CRI offers a generous benefits package that includes 21 PTO days, 9 paid holidays, and company-paid long-term disability and life insurance. Employees also have access to Blue Cross Blue Shield medical insurance, as well as dental, vision, and short-term disability coverage. Additional benefits include parental leave, flexible spending accounts, and a 401(k) retirement plan.

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