... client success. * Promote cross-collaboration with adjacent business lines to support integrated solutions and expanded client impact. Technical Expertise * Provide expert consulting and technical ...
... client success. * Promote cross-collaboration with adjacent business lines to support integrated solutions and expanded client impact. Technical Expertise * Provide expert consulting and technical ...
Director of Power System Planning - Southwest Region (Phoenix
Phoenix, AZ · On-site
$120 - $160/hr
... client success. * Promote cross‑collaboration with adjacent business lines to support integrated solutions and expanded client impact. Technical Expertise * Provide expert consulting and technical ...
Director of Power System Planning - Southwest Region (Phoenix
Phoenix, AZ · On-site
$120 - $160/hr
... client success. * Promote cross‑collaboration with adjacent business lines to support integrated solutions and expanded client impact. Technical Expertise * Provide expert consulting and technical ...
$25/hr
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
$25/hr
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... client success. * Promote cross-collaboration with adjacent business lines to support integrated solutions and expanded client impact. Technical Expertise * Provide expert consulting and technical ...
... client success. * Promote cross-collaboration with adjacent business lines to support integrated solutions and expanded client impact. Technical Expertise * Provide expert consulting and technical ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
Client Advisor
Scottsdale, AZ · On-site
... success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service ...
Client Advisor
Scottsdale, AZ · On-site
... success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service ...
Serve as a trusted advisor to executive leadership, providing expert counsel on market trends ... Collaborate with Client Success to ensure customer insights are leveraged for retention and upsell ...
Serve as a trusted advisor to executive leadership, providing expert counsel on market trends ... Collaborate with Client Success to ensure customer insights are leveraged for retention and upsell ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
... success * Servicing Personal Training Sessions * Monthly assessment of client progress and opportunities * Customer Service Excellence (friendly, clean, helpful, problem resolution) * Fitness expert ...
Serve as a trusted advisor to executive leadership, providing expert counsel on market trends ... Collaborate with Client Success to ensure customer insights are leveraged for retention and upsell ...
Serve as a trusted advisor to executive leadership, providing expert counsel on market trends ... Collaborate with Client Success to ensure customer insights are leveraged for retention and upsell ...
... success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service ...
... success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service ...
Internal Wholesaler Specialist (Sales Consultant Specialist)
Phoenix, AZ · Hybrid
$45K - $65K/yr
We do this by combining powerful technology, holistic support, and expert consulting to help ... Client Success. Integrity. Respect.Excellence. Our values are how we show up every day. We believe ...
Internal Wholesaler Specialist (Sales Consultant Specialist)
Phoenix, AZ · Hybrid
$45K - $65K/yr
We do this by combining powerful technology, holistic support, and expert consulting to help ... Client Success. Integrity. Respect.Excellence. Our values are how we show up every day. We believe ...
Business Development Expert
Globe, AZ · On-site
Act as trusted advisors, aligning client needs with a portfolio of connectivity, ICT, and digital ... Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our ...
Business Development Expert
Globe, AZ · On-site
Act as trusted advisors, aligning client needs with a portfolio of connectivity, ICT, and digital ... Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our ...
Business Development Expert
Globe, AZ · On-site
Act as trusted advisors, aligning client needs with a portfolio of connectivity, ICT, and digital ... Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our ...
Business Development Expert
Globe, AZ · On-site
Act as trusted advisors, aligning client needs with a portfolio of connectivity, ICT, and digital ... Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our ...
Business Development Expert
Globe, AZ · On-site
Act as trusted advisors, aligning client needs with a portfolio of connectivity, ICT, and digital ... Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our ...
Business Development Expert
Globe, AZ · On-site
Act as trusted advisors, aligning client needs with a portfolio of connectivity, ICT, and digital ... Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our ...
Client Success Expert information
What are the key skills and qualifications needed to thrive as a client success expert?
How does a client success expert typically collaborate with other departments to ensure client satisfaction?
What does a client success expert do?
What is the difference between Client Success Expert vs Customer Support Specialist?
| Aspect | Client Success Expert | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience, certifications in customer success or account management | Technical knowledge, customer service skills |
| Work Environment | Proactive engagement, strategic account management | Reactive support, troubleshooting |
| Employer & Industry Usage | Tech, SaaS, subscription services | Retail, telecom, tech |
| Search & Comparison Intent | Understanding strategic customer relationships | Resolving technical issues |
While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.
- Customer Success Program
- Client Success Executive Salary
- Remote Pricing Director
- Per Diem Customer Success Manager Remote
- Success Manager
- Urgently Hiring Senior Customer Success Manager
- Customer Success Manager Remote
- Director Client Success
- Remote Senior Customer Success Manager
- Flexible Customer Success Manager Remote
Full-time
Re-posted 21 days ago
Burns & McDonnell rating
8.7
Based on 50 frontline employees who took The Breakroom Quiz
3rd of 80 rated construction
Job description
At 1898 & Co., part of Burns & McDonnell, we help clients navigate the rapidly evolving power landscape through integrated advisory services spanning Transmission Planning & Power System Analysis, Grid Modernization & Distribution Planning, and Utility Investment Planning. As part of Burns & McDonnell, our Power System Planning team brings together technical rigor, commercial insight, and strategic thinking to support utilities, developers, and investors addressing today's most complex power challenges.
We are seeking a Director of Power System Planning for the Southwest Region, based in Phoenix. This senior leadership role is responsible for regional strategy, people leadership, and operational oversight of Power System Planning services across the Southwest. The Director will lead and grow a high-performing consulting organization while ensuring alignment with firm priorities, strong talent development, and consistent delivery excellence across the Power System Planning Advisory portfolio.
This role emphasizes regional leadership, staff development, and client impact, rather than hands-on project execution, and serves as a key partner to Power System Planning managing directors, business line leaders, and client engagement teams.
What You'll Do
As the Director of Power System Planning, you will provide strategic direction, managerial leadership, and operational oversight for Power System Planning services in the Southwest region, including Transmission Planning & Power System Analysis, Grid Modernization & Distribution Planning, and Utility Investment.
Strategic Leadership
Develop and execute a regional Power System Planning strategy aligned with firmwide objectives and Power System Planning business line priorities.
Support growth initiatives by aligning regional capabilities, staffing, and expertise with market demand and client needs.
Partner with managing directors and business line leaders to advance strategic initiatives and strengthen Power System Planning's presence in the Southwest.
Promote the mission, values, and culture of Burns & McDonnell and 1898 & Co., modeling strong leadership and collaboration.
Team Leadership & Talent Development
Provide leadership, mentorship, and direction to Power System Planning consultants and analysts across multiple disciplines.
Recruit, develop, and retain highperforming consulting talent to support current and future regional needs.
Conduct performance reviews, career development discussions, and regular oneonone engagements with staff.
Foster a collaborative, inclusive, and highperformance culture consistent with 1898 & Co.'s traits of tenacious problem solving, curiosity, collaboration, and grit.
Support onboarding, training, and professional development initiatives across the region.
Drive continuous improvement in talent development, delivery consistency, and organizational effectiveness.
Resource & Operational Oversight
Provide oversight of staffing strategies, workload balancing, and resource planning across Power System Planning engagements in the Southwest.
Collaborate with delivery leaders to ensure teams are appropriately staffed based on skills, experience, and development goals.
Monitor utilization and capacity trends, proactively identifying risks and opportunities related to staffing and growth.
Support the establishment and use of consistent delivery practices, quality standards, and operational processes across E Power System Planning work.
Client & Business Development Support
Serve as a senior Power System Planning leader supporting client relationships and regional engagement strategy.
Partner with client engagement and proposal teams to support pursuits and positioning for new Power System Planning opportunities.
Act as an escalation point for client delivery concerns as needed, focusing on resolution, communication, and long-term client success.
Promote cross-collaboration with adjacent business lines to support integrated solutions and expanded client impact.
Technical Expertise
Provide expert consulting and technical guidance across a range of services within the electric utility industry.
Support engineering, economic, and consulting studies.
Champion innovation and strategic thinking within technical project work.
- Bachelor Degree in engineering, business or related degree from an accredited program and 13 years relevant consulting experience required.
- Master Degree MBA preferred.
- Excellent business acumen with proven success managing consulting engagements.
- Strong analytical skills with the ability to quickly and efficiently interpret large data sets.
- Ability to uncover customer needs, develop recommendations and deliver them persuasively.
- Expert facilitation, collaboration, organization, and problem solving skills.
- Strong understanding of financial concepts.
- Excellent planning and analytical skills.
- Must demonstrate excellent oral and written communication skills; strong interpersonal skills; and the ability to clearly and effectively present complex information to all levels of employees, management, and clients.
What Burns & McDonnell employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Burns & McDonnell
Sourced by ZipRecruiter
Burns & McDonnell assists clients of all sizes and industries by providing extensive physical services ranging from assessments, integrated security solutions, and large security architecture designs. Services we typically provide include security and safety system design, threat, risk, and vulnerability assessments, security surveys, security master planning, compliance to federal security programs, independent validation and verification of integrated security system operations, management of installation and maintenance, and staff augmentation to develop and implement facility management and protection processes.
Industry
Civil engineering construction
Company size
10,000+ Employees
Headquarters location
Kansas City, MO, US
Year founded
1898