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Client Success Coordinator Jobs in Springfield, MO

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Client Success Coordinator information

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$26.4K

$45.4K

$68.7K

How much do client success coordinator jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client success coordinator in Springfield, MO is $45,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $50,000.00 per year, depending on experience, location, and employer.

What does a client success coordinator do?

A Client Success Coordinator is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a liaison between the client and the company, addressing questions, resolving issues, and helping clients achieve their goals. Their duties often include onboarding new clients, providing ongoing support, and monitoring client satisfaction to foster long-term relationships. By proactively communicating and offering solutions, Client Success Coordinators help increase client retention and loyalty.

What are the key skills and qualifications needed to thrive as a client success coordinator, and why are they important?

To thrive as a Client Success Coordinator, you need strong customer relationship management, problem-solving abilities, and organizational skills, often supported by a bachelor’s degree in business, communications, or a related field. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in project management tools, is typically required. Outstanding communication, empathy, and multitasking are vital soft skills for building trust and addressing client needs effectively. These skills ensure client satisfaction, retention, and the smooth delivery of services, which are critical for business growth and reputation.

How does a client success coordinator typically collaborate with other departments to support client goals?

As a Client Success Coordinator, you’ll work closely with teams such as sales, product development, and support to ensure clients achieve their desired outcomes. This role often involves facilitating communication between the client and internal teams, relaying client feedback, and helping to resolve any challenges quickly. Effective collaboration ensures that client needs are understood and met, making cross-functional teamwork a core part of daily responsibilities. Building strong relationships with colleagues across departments is crucial for proactively addressing client concerns and driving overall satisfaction.

What is the difference between Client Success Coordinator vs Customer Service Representative?

AspectClient Success CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree; experience in client managementHigh school diploma or equivalent; customer service experience
Work EnvironmentProactively manages client accounts, often in B2B settingsResponds to customer inquiries, often in call centers or retail
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors

The main difference is that a Client Success Coordinator focuses on building long-term relationships and ensuring client success, often with proactive outreach. In contrast, a Customer Service Representative primarily handles reactive support and resolves immediate customer issues. Both roles require strong communication skills but serve different functions within the customer experience spectrum.

What is a client success coordinator?

A client success coordinator is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often coordinate communication between clients and internal teams, utilize customer relationship management (CRM) tools, and may require strong communication and problem-solving skills. The role typically involves onboarding, support, and ongoing account management to promote client retention and success.

What are the most commonly searched types of Client Success jobs in Springfield, MO?

The most popular types of Client Success jobs in Springfield, MO are:

What job categories do people searching Client Success Coordinator jobs in Springfield, MO look for?

The top searched job categories for Client Success Coordinator jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Client Success Coordinator jobs?

Cities near Springfield, MO with the most Client Success Coordinator job openings:

Client Success Coordinator jobs near you
Infographic showing various Client Success Coordinator job openings in Springfield, MO as of June 2026, with employment types broken down into 5% As Needed, 57% Full Time, and 38% Part Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,376 per year, or $21.8 per hour.

Associate Vice President, Rail Program Lead

Wilson & Company

Springfield, MO • On-site

$175K - $225K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

Wilson Sporting Goods rating

9.0

Company rating: 9.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

3rd of 62 rated fashion and textile manufacturers

Job description

Wilson & Company is seeking an accomplished Rail Program Lead to provide strategic leadership, technical direction, client stewardship, and business growth for our rail and industrial infrastructure practice. This senior role is ideal for a proven rail professional who can lead complex programs, mentor multidisciplinary teams, strengthen client relationships, and deliver high-quality solutions for railroad, industrial, public agency, and private-sector clients.

In this role, you will represent Wilson & Company in the marketplace while collaborating across practice, sector, client account, project management, and technical teams. The successful candidate will balance program delivery, technical excellence, financial performance, staff development, and market growth while advancing a culture of collaboration, quality, safety, and client service.

Key responsibilities include:

  • Lead major rail and industrial infrastructure programs from planning and design through construction support and closeout.
  • Serve as a trusted advisor to railroad, industrial, public agency, and private-sector clients by understanding their operational needs, safety requirements, capital plans, and business priorities.
  • Develop and execute growth strategies for the rail and industrial practice, including sales, bookings, backlog development, pursuit strategy, proposal leadership, and market positioning.
  • Build, mentor, and empower high-performing project managers, technical professionals, and emerging leaders.
  • Partner with client account managers and sector leaders to strengthen client relationships and expand opportunities across Wilson & Company's full range of services.
  • Promote Wilson & Company's safety, quality management, risk management, and project delivery processes.
  • Represent Wilson & Company in professional organizations, industry conferences, client meetings, and strategic market initiatives.

Preferred Skills

The ideal candidate will bring a strong combination of rail technical expertise, program leadership, business development capability, financial acumen, and people leadership. Desired skills and competencies include:

  • Deep familiarity with railroad requirements, standards, procedures, and stakeholder coordination practices.
  • Strong understanding of rail civil design, track infrastructure, drainage, site development, grade crossings, utility coordination, MEP, public projects, and construction support.
  • Proven ability to build trusted client relationships, develop new work, lead pursuits, support proposal strategy, and grow a profitable practice.
  • Ability to mentor project managers, technical staff, and emerging leaders while supporting recruitment, retention, and succession planning.

Required Experience

The ideal candidate will bring progressive experience in rail, industrial infrastructure, transportation, civil engineering, program management, and/or practice leadership.

  • Bachelor's degree in civil engineering or a closely related engineering field required; advanced degree preferred.
  • Professional Engineer license required.
  • 15+ years of progressive experience in rail, civil infrastructure, industrial development, transportation, or related markets.
  • 5+ years leading programs, project teams, practice areas, business units, or major client accounts.
  • Experience preparing proposals, leading interviews, negotiating scopes, developing teams, and growing a sustainable book of business.

Please note that Wilson & Company is not currently sponsoring applicants for work visas.

Annual Salary Range: $175,000-$225,000 (Depending onExperience)

About Us:

For nearly a century, Wilson & Company, Inc., Engineers & Architects, has provided award-winning engineering, architecture, planning, environmental, surveying, geospatial, and construction management services. With employees across multiple offices in the Midwest, Southwest, Rocky Mountain, and Western regions in the United States, we bring people together to practice their craft, create value, and accomplish great things.

Guided by our purpose, we help clients move from concept to completion, transforming unused spaces into productive places, underutilized facilities into efficient ones, and rural or urban challenges into achievable solutions.

At Wilson & Company, we focus on your specific needs, delivering excellence with lasting Higher Relationships in mind. By employing our core values-discipline, intensity, collaboration, shared ownership, and solutions-we create genuine experiences and lasting connections for our clients, employees, and communities.

We support our employees' success and well-being with a comprehensive benefits package, including options for health insurance, life insurance, disability coverage, paid time off, and retirement savings plans. We are proud to be an EEO employer and maintain a drug-free workplace, conducting pre-employment background checks.

Join us and be part of a culture committed to helping you achieve personal and professional success.

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