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Client Success Consultant Jobs (NOW HIRING)

Penn Foster Group

Head of Client Success

Establish a proactive, consultative customer engagement approach rooted in measurable business ... Support Client Success Managers in developing multi-threaded relationships across partner ...

ADRM Careers

Client Success Manager

Woburn, MA · On-site

$95K - $125K/yr

ADRM is a leading physical security consulting firm with a bold vision to be the most trusted ... The Client Success Manager will work cross-functionally across Managed Services, Design ...

Advanced Data Risk Management

Client Success Manager

$95K - $125K/yr

ADRM is a leading physical security consulting firm with a bold vision to be the most trusted ... The Client Success Manager will work cross-functionally across Managed Services, Design ...

In-Telecom

Client Success Manager

Arlington, TX · On-site

$85K/yr

As a Client Success Manager (CSM), you will act as a trusted consultative partner leading executive conversations, uncovering operational risk, and aligning complex technology strategies to real ...

Fractal

Client Success Principal Consultant

New York, NY · On-site

$275K/yr

Unlike traditional consulting or services firms, AI is Fractal's core business-not an add-on. For ... As a Client Success Principal in the Healthcare & Life Sciences practice, you will lead AI-driven ...

WeInfuse

Client Success Specialist

Austin, TX

$70K - $75K/yr

Great organizations are made of great people, and we're looking to fill a Client Success Specialist ... Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Bachelor's degree from an accredited institution * 4-6 years of experience in consulting, customer ...

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Client Success Consultant information

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$30K

$101.5K

$153K

How much do client success consultant jobs pay per year?

As of Jul 2, 2026, the average yearly pay for client success consultant in the United States is $101,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $142,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Client Success Manager (CSM) typically earns between $60,000 and $90,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn over $100,000, often with bonuses or commissions included.

What does a client success consultant do?

A client success consultant helps clients achieve their goals by providing guidance, support, and training on products or services. They build strong relationships, address client concerns, and ensure satisfaction to promote retention and growth, often using CRM tools and communication skills.

How does a Client Success Consultant typically collaborate with sales and product teams to support client needs?

As a Client Success Consultant, you'll frequently work cross-functionally with sales and product teams to ensure clients receive the best possible experience. This collaboration often involves communicating client feedback to product teams, helping to tailor solutions to client requirements, and partnering with sales to identify upsell or renewal opportunities. Regular meetings and shared goals help ensure everyone is aligned on client objectives, making teamwork essential for both client satisfaction and business growth.

What is the difference between Client Success Consultant vs Customer Support Specialist?

AspectClient Success ConsultantCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; certifications in customer success or account managementHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, strategic planning, account managementReactive support, troubleshooting, resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retentionCommon across retail, telecom, tech for handling customer inquiries

While both roles involve customer interaction, a Client Success Consultant focuses on proactive account management and ensuring client success, whereas a Customer Support Specialist primarily handles reactive issue resolution. The roles differ in scope, with the former emphasizing strategic engagement and the latter focusing on technical support.

Will AI replace CSM?

AI cannot fully replace Client Success Managers (CSMs), as their role involves building relationships, understanding client needs, and providing personalized support. AI tools can assist CSMs by automating routine tasks and analyzing data, but human empathy and strategic thinking remain essential in client success roles.

What are the key skills and qualifications needed to thrive as a Client Success Consultant, and why are they important?

To thrive as a Client Success Consultant, you need a solid understanding of customer relationship management, account strategy, and problem-solving, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is often required. Strong interpersonal skills, proactive communication, and a customer-centric mindset help you build trust and foster long-term client relationships. These skills and qualities are crucial to ensure client satisfaction, drive retention, and contribute to the overall growth of the organization.

Is being a CSM stressful?

Being a Client Success Manager (CSM) can be stressful due to managing client expectations, resolving issues, and maintaining satisfaction. The role often involves multitasking, communication skills, and sometimes working under tight deadlines, which can contribute to stress levels.

What is a Client Success Consultant?

A Client Success Consultant is a professional who works with clients to ensure they achieve their desired outcomes while using a company's products or services. They act as a main point of contact for clients, providing support, guidance, and solutions to help maximize the value clients receive. Their responsibilities often include onboarding new clients, addressing concerns, identifying upsell opportunities, and fostering long-term relationships. Ultimately, a Client Success Consultant aims to improve customer satisfaction and retention.
More about Client Success Consultant jobs
What cities are hiring for Client Success Consultant jobs? Cities with the most Client Success Consultant job openings:
What states have the most Client Success Consultant jobs? States with the most job openings for Client Success Consultant jobs include:
What job categories do people searching Client Success Consultant jobs look for? The top searched job categories for Client Success Consultant jobs are:
Client Success Consultant jobs near you
Infographic showing various Client Success Consultant job openings in the United States as of June 2026, with employment types broken down into 24% Full Time, 57% Part Time, 3% Temporary, and 16% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $101,485 per year, or $48.8 per hour.
Client Success Specialist

Client Success Specialist

Employer Flexible

Houston, TX

Full-time

Posted 29 days ago

Job description

Department: Client Success 

Reports To: Director of Client Success / New & Emerging Markets 

Locations: Open to one of the following offices - Billings, MT, Oklahoma City, OK, Houston, TX, Dallas, TX, Austin, TX, or San Antonio, TX 

FLSA Status: Exempt 

 Position Summary 

The Client Success Specialist (CSS) serves as the primary guide for new clients during their onboarding journey. This role is responsible for delivering a seamless, high-touch experience from contract execution through the successful completion of the client’s first two payrolls in Darwin. 
The CSS acts as the bridge between Sales, Benefits, Payroll Operations, and the long-term service team, ensuring accuracy, communication, and confidence during a client’s transition to our services. A critical component of this role includes training clients on myHR system functionality to ensure adoption, confidence, and operational efficiency from day one. 

Key Responsibilities 

  • Lead new clients through the full onboarding lifecycle, establishing timelines and clear expectations. 

  • Ensure all required documentation is received prior to onboarding launch. 

  • Serve as the primary point of contact during implementation. 

  • Build and prepare client payroll setup in Darwin. 

  • Process and validate the first two payrolls with accuracy and timeliness. 

  • Audit payroll data to ensure compliance and alignment with client expectations. 

  • Conduct structured training sessions on myHR system functionality including payroll approvals, onboarding workflows, reporting, and administrative tools. 

  • Provide live demonstrations and reinforce system best practices to drive adoption. 

  • Partner closely with Sales to ensure a smooth and well-documented transition. 

  • Coordinate with Benefits Consultants and Benefits Operations (BOP) to ensure benefit setup is accurate prior to first payroll. 

  • Deliver high-touch client education across payroll, benefits, and system workflows. 

  • Prepare a comprehensive and well-documented handoff to the long-term service team. 

Qualifications 

  • 3–5 years of payroll, PEO, HR, or client onboarding experience. 

  • Experience processing payroll in complex or multi-state environments preferred. 

  • Experience training clients on HRIS or payroll systems (myHR experience preferred). 

  • Strong understanding of benefit implementation timelines. 

  • Excellent project management and organizational skills. 

  • Exceptional communication and client-facing abilities. 

  • High attention to detail and process orientation. 

Core Competencies 

  • Client-Centered Mindset 

  • Strong Proactive Communication 

  • Cross-Functional Collaboration 

  • Accountability & Ownership 

  • Process Discipline 

  • System Expertise 

  • Professional PresenceÂ