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Client Success Coach Jobs in Utah (NOW HIRING)

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

... Manager, or Client Services Manager, preferably in the software or SaaS industry * Working ... A stellar HQ (Utah) gym with local professional coaches and classes offered * Onsite HQ (Utah ...

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

... Manager, or Client Services Manager, preferably in the software or SaaS industry * Working ... A stellar HQ (Utah) gym with local professional coaches and classes offered * Onsite HQ (Utah ...

SmithRx

Manager, Partner Relationship Managers

Lehi, UT

$119K - $140K/yr

Partner cross-functionally with Product, Finance, Operations, Engineering, and Client Success teams ... Leadership & Coaching: Proven ability to inspire, develop, and retain talent while fostering a ...

Orion

VP, Enterprise Delivery

Lehi, UT · Hybrid

You've spent enough time leading enterprise service, client success, or professional services ... The leaders around you become stronger because of how you coach, develop, and challenge them * You ...

Podium

AI Customer Success Manager - SMB

Lehi, UT · On-site

... Manager, or Client Services Manager, preferably in the software or SaaS industry * Working ... A stellar HQ (Utah) gym with local professional coaches and classes offered * Onsite HQ (Utah ...

Waystar, Inc

Director, Product Marketing

Lehi, UT · On-site

$100 - $130/hr

Align Product, Sales, Client Success, and Marketing to ensure readiness and consistency across all ... coaching for impact, and focusing work on the highest‑value initiatives. What You'll Need * 8-12 ...

Tech9

Senior Software Engineer

Draper, UT · On-site

$120 - $180/hr

Mentor and coach mid-level engineers, actively contributing to ongoing training, documentation, and ... client success.A forward-thinking engineering culture that embraces modern AI tools to maximize ...

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All JobsClient Success Coach JobsClient Success Coach Jobs in Utah

Client Success Coach information

See Utah salary details

$17.8K

$40.7K

$62.8K

How much do client success coach jobs pay per year?

As of Aug 10, 2026, the average yearly pay for client success coach in Utah is $40,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,300.00 and $46,400.00 per year, depending on experience, location, and employer.

How does a client success coach typically collaborate with other departments to ensure client satisfaction?

Client Success Coaches work closely with teams such as sales, product development, and customer support to address client needs holistically. They often act as a bridge, relaying client feedback to internal teams, coordinating onboarding processes, and ensuring any issues are resolved promptly. Regular communication and cross-functional meetings are common, allowing the coach to advocate for clients while aligning with company objectives. This collaboration is key to building long-term client relationships and driving continuous improvement.

What is the difference between Client Success Coach vs Customer Support Specialist?

AspectClient Success CoachCustomer Support Specialist
Required CredentialsRelevant experience, certifications in customer success or account management often preferredTechnical knowledge, customer service skills, sometimes certifications in support tools
Work EnvironmentProactive engagement, strategic planning, ongoing client relationship managementReactive problem-solving, technical troubleshooting, responding to customer inquiries
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retention and growthCommon across retail, telecom, tech, and service sectors handling support tickets

The main difference is that a Client Success Coach focuses on proactive relationship building and ensuring client success, while a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coach role emphasizes strategic engagement to foster long-term client satisfaction.

What are the key skills and qualifications needed to thrive as a client success coach?

To thrive as a Client Success Coach, you need a solid understanding of customer relationship management, onboarding processes, and problem-solving, often backed by a degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and certifications in customer success methodologies are commonly required. Exceptional communication, active listening, and empathy help build strong client relationships and address concerns effectively. These skills and qualifications are essential for ensuring client satisfaction, fostering loyalty, and driving business growth.
What are popular job titles related to Client Success Coach jobs in Utah? For Client Success Coach jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Client Success Coach jobs in Utah look for? The top searched job categories for Client Success Coach jobs in Utah are:
What cities in Utah are hiring for Client Success Coach jobs? Cities in Utah with the most Client Success Coach job openings:
Client Success Coach jobs near you

AI Customer Success Manager - SMB

Podium

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

What you will be doing:

  • Serve as the primary post-sales point of contact for a variety of small business customers
  • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
  • Help customers achieve maximum value from products and achieve business objectives
  • Responsible for identifying opportunities for upselling and cross-selling within existing accounts
  • Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
  • Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
  • Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
  • Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

  • 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
  • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
  • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
  • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
  • Technically adept and able to grasp complex software concepts quickly
  • Empathetic and customer-centric mindset, committed to driving customer success
  • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
  • Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

  • A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
  • Experience with customer success platforms and tools.
  • Familiarity with CRM and customer support software.
  • Knowledge of online reputation management and customer feedback processes.

Why you'll love working here: 

  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local business

Benefits

  • Work in Lehi, UT, 5 days a week
  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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