Client Success Coach Jobs in Florida (NOW HIRING)

This role will be responsible for managing the relationship and marketing strategy for some of the firms largest and most successful clients. Client Success Coaches act as their Outsourced Marketing Manager and Success Coach architecting marketing strategies that produce the leads needed to achieve their sales goals. Additionally, this role resolves customer questions and offer marketing and lead generation strategies to drive their company revenue.

This position is a mid-level role within the organization reporting directly to the Client Success Manager. This role manages the marketing strategy for up to 45 small to large IT/ERP Consulting firms and is responsible for ensuring client success through superb customer services and by selling marketing and lead generation services that help them succeed.

• Manage up to 45 Accounts Designing, Selling and Managing Marketing & Demand
• Generation Solutions in a consultative approach. This role is the outsourced CMO.
• Present and sell company products and services to existing customers
• Responsible for creating an annual marketing plan and strategy.
• Responsible for client monthly marketing update.
• Reach agreed upon sales targets
• Ensure client satisfaction with regard to areas of opportunities or client needs
• Experience and ability to work in CRM and HubSpot
• Any other duties as assigned
Competencies
• Client facing meetings inperson or over video conference
• Updating CRM with detailed notes about client conversations
• Sales presentations to clients regarding applicable crosssell opportunities
• Onboarding meetings with clients
• Creating Annual Strategic Marketing Plans
• Ongoing training to increase knowledge in marketing and sales
• Attend events to develop professional knowledge.
• Contact current or potential customers to promote products or services.
• Deliver promotional presentations to current or prospective customers.
• Demonstrate products to consumers.
• Develop proposals for current or prospective customers.
• Discuss design or technical features of products or services with technical personnel.
• Explain financial information to customers.
• Explain technical product or service information to customers.
• Gather customer or product information to determine customer needs.
• Maintain records of sales or other business transactions.
• Prepare sales or other contracts.
• Recommend products or services to customers.
• Sell products or services.
Work environment

The team member may occasionally come into contact with Fumes or airborne particles; may regularly work near Outdoor weather conditions; the team member will regularly Work near moving mechanical parts; Risk of electrical shock.

Physical demands

The team member will occasionally Stand; Walk; the team member will frequently climb or balance; stoop, kneel, crouch, or crawl; the team member will regularly sit; use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear; the team member will regularly be expected to lift Up to 10 pounds; Up to 25 pounds; Up to 50 pounds;

Visual demands

Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus

Travel required

Willingness to travel up to 25% to attend conferences to develop relationships with prospects, clients and partners

Required education and experience
• At least 2+ years of experience; BS/BA in Business or relevant field is preferred
• 25 Years’ experience in an Account Management Success or similar position required
• Experience with Marketing IT Products and Services Highly Desired
• Previous experience in marketing, sales, or other related fields required
• Familiarity with CRM platforms; preferably CRM and/or HubSpot
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detailoriented
• Organizational Skills
• Ability to work and collaborate in a team setting
• Outgoing and Positive personality
• Conference networking, tradeshows experience
• Aptitude to generating excitement in prospects to encourage them to invest in their own success.
• Ability to work independently while collaborating with peers and management to achieve goals
• Strong salesmanship qualities
• Strong writing skills and experience creating sales proposals
• Strong knowledge of marketing
• Knowledge of marketing and creative services
• Ability to prioritize and multitask Positive and professional demeaner
• Outgoing and Positive personality
• Excellent verbal and written
• Excellent sales and customer service skills.
• Excellent interpersonal and negotiation skills.
• Strong negotiation skills
• Intermediate computer skills a must (Microsoft Office 365, web browsing, researching)
• Strong sense of personal integrity and a high degree of personal responsibility/accountability
• Comfort with multiple, shifting priorities and short deadlines
• The ability to work closely and easily with a diverse team
• Team player that has fun on the job while getting a lot done
• Mac user is essential.
• Critical thinker and problemsolving skills
• Team player
• Good timemanagement skills
• Experience closing long term, high dollar contracts
Preferred education and experience
• BS/BA in Business or relevant field is preferred
• Lead generation
• Managing a tradeshow booth
• Networking at Conferences
Additional eligibility requirements
• Must possess the ability to prioritize work and meet deadlines
• Must be a self starter
• Must be able to multitask and work in a dynamic, fastpaced environment
Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.