Client Success Associate Jobs in Rochester, MN (NOW HIRING)

Job Title: Assistant Operating Director
Reporting To: Operating Director
Status: Exempt
Salary:52,500
Employee and Fringe Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
PTO: 12 Days Annually
Phone Stipend
What We Do:
Cornerstone Caregiving is passionate about helping seniors age in place in a setting and
manner of their choosing. We believe seniors deserve the opportunity to age in a healthy,
dignified environment. As a leading, nationwide home care organization serving seniors in more
than 400 locations, Cornerstone remains committed to providing the highest quality of care to
those that cared for us.
Job Description:
As an Assistant Operating Director, you will report to and assist the Operating Director. The
Assistant Operating Directors primary focus will be to develop and lead the in-office staff, and
oversee the scheduling, administrative, and operational functions of the office. The Assistant
Operating Director will also be responsible for sharing on-call responsibilities with the other
managers.
Job Responsibilities:
Manage Office Personnel: Oversee and support office managers to ensure effective
performance, collaboration, and alignment with company standards.
Liaison with Home Base: Serve as the primary point of contact for communication
between the office and Home Base, including payroll notes, shift verification, and other
operations updates.
Client Management: Handle client escalations, conduct check-up calls, and complete
quality visits to maintain excellent client experience and satisfaction.
State Required Supervisory Visits: Ensure compliance with state standards as
necessary.
Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or
operations needs after hours as needed.
Backup for Client Assessments: Serve as a backup for client assessments when the
Operations Director is unable to conduct the assessment.
Travel:
Limited travel as needed for various sales, marketing, and client care service needs.
Must have reliable transportation to meet the needs of position and scope of job
responsibilities.
Education & Certifications:
High school diploma or equivalent degree
Associates and/or Bachelor Degree; may substitute Degree requirement with a
combination of education/experience; and minimum of two years experience as
Administrator and/or managing sales, customer service, and human resources functions
within an office setting
Valid drivers license
Valid state required proof of auto insurance
Preferred Skills:
A proven leader with previous experience managing a team
Success with meeting sales and business development goals
Ability to work autonomously in a fast-paced environment
Comfortable working with technology
Entrepreneurial mindset
Experience with direct recruitment, hiring, and oversight of staff
Strong interpersonal and communication skills
Proficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.)
Physical Requirements:
The physical demands described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations can be made
to enable individuals with disabilities to perform the essential functions.
This position may involve any or all of the following (not a complete list): sitting and standing for
long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+
lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor
or TV screen; using fingers, wrists, and arms; stress on back may occur.
Work Environment:
Office Environment: fast-paced office environment; continuous phone use/ringing;
talking; various noise levels; interactions with employees, referral sources, and clients;
possible exposure to prescription drugs, bodily fluids, small appliances for cooking,
cooling, and heating foods or securely storing medications.
Clients Environment: Unknown environments; bodily fluids, household and human
germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement
weather; human body weights that vary based on client health and lifting as prescribed
or needed per plan of care; 50+ lbs.
This job description is not intended to be an exhaustive list of all responsibilities, duties, and
skills required for the position but rather describes the general nature and level of work being
performed. The requirements listed above are representative of the minimum levels of
knowledge, skills and ability necessary to perform the job. To perform this job successfully, the
employee must possess the abilities or aptitudes to perform each duty proficiently.
This job description also reflects the Companys assessment of the essential functions of the
position. The Company will make reasonable job-related accommodations to allow qualified
applicants and employees with disabilities to perform those essential functions. The Company
reserves the right to assign different or additional duties and responsibilities to this position or to
reassign duties and responsibilities to other positions. Continued employment remains on an
at-will basis.