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Client Success Associate Jobs in Norwalk, CT (NOW HIRING)

Vestwell

Senior Associate, Partner Success

New York, NY · Hybrid

$70K - $80K/yr

Vestwell is expanding, and we're excited about adding a Senior Partner Success Associate to our client-facing team who is passionate about our mission to close the savings gap in America. At a high ...

Vestwell

Senior Associate, Partner Success

New York, NY · Hybrid

$70K - $80K/yr

Ideally, you have spent at least 3-5 years in a client-facing role. What Will You Be Doing? A key ... As a Senior Partner Success Associate, you will play a pivotal role in supporting our team in ...

ShopMy

Senior Associate, Client Strategy

New York, NY · Remote

We are looking for a Senior Associate, Client Strategy to join our Success team. You'll be responsible for managing a portfolio of brand partners on ShopMy, advising them on their affiliate strategy ...

ShopMy

Senior Associate, Client Strategy

New York, NY · On-site

$85K - $105K/yr

We are looking for a Senior Associate, Client Strategy to join our Success team. You'll be responsible for managing a portfolio of brand partners on ShopMy, advising them on their affiliate strategy ...

Arch

Senior Associate, Client Experience

New York, NY · On-site

$85K - $95K/yr

Client Experience Strategist We are looking for a Senior Associate, Client Experience to nurture ... You'll be an early employee who can help shape and grow our company and approach to Client Success ...

Arch.co

Senior Associate, Client Experience

New York, NY · On-site

$85K - $95K/yr

Client Experience Strategist We are looking for a Senior Associate, Client Experience to nurture ... You'll be an early employee who can help shape and grow our company and approach to Client Success ...

Applecart

Director, Client Services

New York, NY

... Associates. The team you will lead is responsible for driving digital marketing campaigns from ... success * Meet regularly with team members in 1:1, provide ongoing coaching, and conduct ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Norwalk, CT

Client Success Associate information

See Norwalk, CT salary details

$18.6K

$53.2K

$93.4K

How much do client success associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client success associate in Norwalk, CT is $53,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,700.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

What are the most commonly searched types of Client Success jobs in Norwalk, CT?

The most popular types of Client Success jobs in Norwalk, CT are:

What job categories do people searching Client Success Associate jobs in Norwalk, CT look for?

The top searched job categories for Client Success Associate jobs in Norwalk, CT are:

What cities near Norwalk, CT are hiring for Client Success Associate jobs?

Cities near Norwalk, CT with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Norwalk, CT as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $53,191 per year, or $25.6 per hour.

Senior Associate, Partner Success

Vestwell

New York, NY • Hybrid

$70K - $80K/yr

Full-time

Posted 9 days ago

Job description

Who Are We Looking For?

Vestwell is expanding, and we're excited about adding a Senior Partner Success Associate to our client-facing team who is passionate about our mission to close the savings gap in America. At a high level, we're looking for someone who pays attention to detail, possesses excellent communication and problem-solving skills, can effectively manage multiple priorities simultaneously, and is a confident self-starter. Ideally, you have spent at least 3-5 years in a client-facing role.
What Will You Be Doing?

A key component of Vestwell's mission to empower workplace savings is to make it easy and painless. Our team's primary objective is to establish strong relationships with partners, positioning ourselves as an integral part of their practice and a key contributor to their success in the retirement space. As a Senior Partner Success Associate, you will play a pivotal role in supporting our team in reaching this objective, understanding our partners' goals, and driving repeat business. Our partners consist of individual investment advisors, Third Party Administrators (TPAs), National Accounts, Enterprise Partners, as well as PEOs. 

Day-to-Day, You May Also Be Expected To:

  • Partnering with Partner Success Managers and their top partners to identify new opportunities for value creation.
  • Managing a small book of business consisting of Partner relationships.
  • Supporting the team in meeting our KPIs, including repeat business by partners, NPS, and Churn. 
  • Supporting Success Managers with the scheduling and preparations for Partner business reviews, covering plan status updates, and plan health checks.  
  • Partnering with Success Managers and/or partners to conduct education meetings for plan participants. 
  • Supporting the creation and maintenance of a comprehensive wiki and knowledge base for the team. 
  • Managing administrative requests from partners, as well as maintaining and updating records within our CRM. 
  • Answering the general inbound phone lines, channeling inquiries to the appropriate teams, and ensuring follow-up completion. 
  • Work closely with product and other internal stakeholders on platform enhancements tied to new legislation and ongoing quality control.
  • Understand Vestwell's various reporting functionalities to research and provide clarity for Partners when needed. 

Requirements

The Necessities:

  • 3-5 years of experience in a client-facing role. 
  • Experience working with Third Party Administrators (TPAs) and Professional Employer Organizations (PEOs).
  • Strong commitment to delivering superior service.
  • Ability to collaborate effectively across teams.
  • Open to working in a fast-paced environment.
  • Positive and proactive attitude.
  • Proficiency in Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories, as we operate as a paperless office.
  • Excellent attention to detail and accuracy.

The Extras:

  • Knowledge of retirement plans and financial products.
  • ASPPA certifications or credentials. 

This role will be based in our New York City HQ, Austin, TX, or King of Prussia PA, and will be part of Vestwell's hybrid in-office operation.
The expected base salary range for this position is $70K - $80K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on New York and other similar metro areas and may differ based on where the role is ultimately hired.

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