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Client Success Associate Jobs in Norwalk, CT (NOW HIRING)

AlphaSense

Customer Success Associate

New York, NY · On-site

About the Role The Customer Success Associate role at AlphaSense supports the day to day experience ... Client Engagement: Support client sessions across a variety of industries and user types. Join ...

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

The Customer Success Associate role is a foundational role with the autonomy to define and shape ... Qualifications * 1-2 years of client facing work experience, ideally at a SaaS company (bonus ...

Wolters Kluwer

Customer Success Associate

New York, NY · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Maintain and enhance strong client relationships. Skills: Enhanced Communication: Improved verbal ...

Wolters Kluwer

Customer Success Associate

New York, NY · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Maintain and enhance strong client relationships. Skills: Enhanced Communication: Improved verbal ...

Spring Health

Customer Success Associate

New York, NY · Remote

Reporting to the Senior Manager, Customer Success, the Customer Success Associate (CSA) plays a ... Act as key support of the customer relationship continuity by managing incoming client requests and ...

Wolters Kluwer

Customer Success Associate

New York, NY · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Maintain and enhance strong client relationships. Skills: Enhanced Communication: Improved verbal ...

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Showing results 21-40

All JobsClient Success Associate JobsClient Success Associate Jobs in Norwalk, CT

Client Success Associate information

See Norwalk, CT salary details

$18.6K

$53.2K

$93.4K

How much do client success associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client success associate in Norwalk, CT is $53,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,700.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

What are the most commonly searched types of Client Success jobs in Norwalk, CT?

The most popular types of Client Success jobs in Norwalk, CT are:

What job categories do people searching Client Success Associate jobs in Norwalk, CT look for?

The top searched job categories for Client Success Associate jobs in Norwalk, CT are:

What cities near Norwalk, CT are hiring for Client Success Associate jobs?

Cities near Norwalk, CT with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Norwalk, CT as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $53,191 per year, or $25.6 per hour.

Customer Success Associate

Symphony Communication Services

New York, NY • On-site

$70K - $80K/yr

Full-time

Re-posted 17 days ago

Job description

About us @Symphony
Secure. Connected. Intelligent.
Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.
Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.
Role Description:
The Customer Success Associate supports customers post-sale by helping drive adoption and effective use of Symphony's platform. Working closely with the Account Management, Sales, and Customer Success teams, this role focuses on customer onboarding, engagement activities, and day-to-day support that enables customers to realise value from Symphony.
The Customer Success Associate has a good understanding of customer workflows, an interest in financial services, and growing knowledge of how Symphony is used across firms. They help deliver product demonstrations, support common use cases, and guide customers toward best practices. The Specialist collaborates across internal teams and ensures customer interactions run smoothly and efficiently.
Responsibilities:
  • Support the Account Management and Customer Success teams in onboarding and re-engagement activities to drive customer adoption and usage
  • Assist customers with deployment plans and coordination of engagement initiatives to ensure timely and smooth execution
  • Deliver standard product demonstrations and training sessions to help customers understand Symphony functionality and common best practices
  • Partner with Marketing and Product teams to maintain and update customer-facing resources (collateral, training materials, documentation)
  • Track engagement activities and adoption metrics; provide feedback and insights to help improve customer programs and internal processes
  • Work cross-functionally to support issue resolution and ensure a consistent, high-quality customer experience
  • Build subject-matter expertise in Symphony's platform and the industry to better support customer needs

Required Qualifications:
  • 1+ years of experience in Customer Success, Account Management, Support, or related client-facing roles in SaaS or technology
  • Highly organized and able to manage multiple customer activities simultaneously
  • Strong communication and presentation skills
  • Comfortable learning new technologies and supporting customers in a technical product environment
  • Enjoys a fast-paced environment and working directly with customers

Preferred Qualifications:
  • Experience in financial services, FinTech, or enterprise SaaS
  • Exposure to project coordination or customer onboarding
  • Familiarity with enterprise communication or collaboration tools
  • Proficiency in Spanish or Portuguese is a plus

Compensation:
  • Salary Range: $70,000 - 80,000 base salary per year
  • Bonus Plan

Benefits and Perks:
  • Regional specific competitive benefits
  • Build your own Benefits (BYOB) perk
  • Local events, team building, and development opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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