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Client Success Associate Jobs in Kitchener, ON (NOW HIRING)

Acosta

Royal Canin Pet Ambassador

Burlington, ON · On-site

You'll be fully trained and certified by Premium to ensure your success. Premium Retail Services is ... client's provided material, such as equipment and handouts, to engage associates and pet parents.

Acosta

Royal Canin Pet Ambassador

Burlington, ON · On-site

You'll be fully trained and certified by Premium to ensure your success. Premium Retail Services is ... client's provided material, such as equipment and handouts, to engage associates and pet parents.

CosmoProf

Acting Manager Sally Beauty

Brantford, ON

... of associates' daily goals and activities to deliver an exceptional client experience which ... future success Effective Communicator: Expresses information in a candid, straight forward way ...

CosmoProf

Acting Manager Sally Beauty

Brantford, ON · On-site

... of associates' daily goals and activities to deliver an exceptional client experience which ... future success Effective Communicator: Expresses information in a candid, straight forward way ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Kitchener, ON

Client Success Associate information

See Kitchener, ON salary details

$13.1K

$43.4K

$69.5K

How much do client success associate jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client success associate in Kitchener, ON is $43,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,986.00 and $50,847.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Kitchener, ON?

The most popular types of Client Success jobs in Kitchener, ON are:

What job categories do people searching Client Success Associate jobs in Kitchener, ON look for?

The top searched job categories for Client Success Associate jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Client Success Associate jobs?

Cities near Kitchener, ON with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Kitchener, ON as of August 2026, with employment types broken down into 73% Full Time, 23% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,408 per year, or $20.9 per hour.

Royal Canin Pet Ambassador

Acosta

Burlington, ON • On-site

Part-time

Re-posted 17 days ago

Acosta rating

6.0

Company rating: 6.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

41st of 52 rated marketing agency

Job description

Do you have a passion for pets? Want to work in a friendly environment in the pet industry? We offer a flexible schedule to represent a significant pet client to increase brand awareness and elevate sales. Come join our team of elite Pet Ambassadors in a fun, pet-driven environment. 

What's in it for you?

  • Represent a significant pet brand.  
  • Flexible hours and workdays! 
  • Interact with pets and their parents in-store and at events. 
  • Join a dynamic and collaborative team.
  • Ongoing training and development opportunities. 
  • You'll be fully trained and certified by Premium to ensure your success. 
Premium Retail Services is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs - that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium - whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

 
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

#DiscoverYourPath

How will you succeed?

  • Be a pet enthusiast who cares about pets, pet health, and pet nutrition. 
  • Access to reliable transportation to get to and from multiple stores in your area.

Experience and Qualifications

  • Access to a smart device for reporting. 
  • Experience working with pets (preferred, not required). 
  • RVT, AHT, BSc, or MSc in the pet field (preferred, not required).
  • Ability to lift up to 40lbs.
  • Must be 18 years or older. 

So, are you Premium's next Pet Ambassador?

#WeArePremium

What will you do?

  • Tidy and face client's products on shelves as well as ensure any authorized POS material is nicely set up to help ensure pet parents find what they need. 
  • Build and maintain relationships with store associates, store management, and pet parents. 
  • Provide store associates with pet health, nutrition, and product knowledge including benefits and promotions to help increase recommendations and sales (with guidance from the client and approval from store managers). 
  • Build brand awareness and affinity by actively engaging with pet parents and their pets in-store and at events. 
  • Delight customers by sharing pet health and nutrition information and making personalized product recommendations for their pets. 
  • Set up demos/displays as required.
  • Maintain and leverage client's provided material, such as equipment and handouts, to engage associates and pet parents. 
  • Support recommendations driving special projects as required. 

What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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