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Client Success Associate Jobs in Oshawa, ON (NOW HIRING)

WES

Associate Director, Client Success (Remote)

Toronto, ON · Remote

CA$102K - CA$131K/yr

Associate Director, Client Success Department: Sales, Marketing and Customer Solutions (SMCS) Reporting to: Director, Client Success and Business Development Compensation: $102K - $131K CAD Location:

Lifeworks

Customer Success Manager

Toronto, ON · On-site

... Associate Account Managers who manage the individual client accounts within the partnership A bit about us We're a people-focused, customer-first, purpose-driven team who works together every day to ...

Assent

Sr. Customer Success Manager

Toronto, ON · Hybrid

The Senior Customer Success Manager will play an integral role in delivering our services to ... Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client ...

CIBC

Client Associate (IR licensed) Wood Gundy

Toronto, ON · On-site

CA$50K - CA$59K/yr

As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help ... You understand that success is in the details . You notice things that others don't. Your critical ...

JLL

CADD/CAFM Analyst

Toronto, ON · On-site

... to client success. In this pivotal role, you will drive our commitment to technical drawing ... other associates in technical competencies Required Qualifications: * Proficient in AutoCAD for ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Oshawa, ON

Client Success Associate information

See Oshawa, ON salary details

$13.2K

$43.9K

$70.3K

How much do client success associate jobs pay per year?

As of Aug 26, 2026, the average yearly pay for client success associate in Oshawa, ON is $43,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,407.00 and $51,458.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Oshawa, ON?

The most popular types of Client Success jobs in Oshawa, ON are:

What job categories do people searching Client Success Associate jobs in Oshawa, ON look for?

The top searched job categories for Client Success Associate jobs in Oshawa, ON are:

What cities near Oshawa, ON are hiring for Client Success Associate jobs?

Cities near Oshawa, ON with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Oshawa, ON as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,930 per year, or $21.1 per hour.

Client Success Associate (Bilingual, French/English)

Toronto, ON • Remote

Maple
1 - 10 employees
Learn more about Mapleexternal

Full-time

Medical, Dental, Life, Retirement

Re-posted 5 days ago

Job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives-including your own.
The role
As we continue to grow our Channel Partnerships business - one of Maple's largest commercial distribution channels, working with insurance providers, benefits brokers, and other organizations that bring virtual care to their members - we're looking for a Bilingual Client Success Associate (French/English) to own the day-to-day success of a portfolio of channel partners.

In this role, you'll be the primary contact for your partners - moving programs from signed to live, running bilingual partner meetings, coordinating renewals, and keeping the behind-the-scenes mechanics running smoothly. You'll partner across Operations, Support, and Product to solve issues before they escalate, and you'll help build the playbooks that make our Channel Partnerships team stronger as it scales - with your Team Lead close by whenever you need a sounding board.
Your responsibilities

As the Bilingual Client Success Associate, you will:

  • Act as the primary day-to-day contact for a portfolio of channel partners, keeping communication timely, professional, and responsive

  • Support program launches end to end, coordinating the technical and administrative steps so partners' members can access care without friction

  • Lead business reviews and everyday communications in both French and English for our national and Quebec-based partners

  • Coordinate renewals across your portfolio - tracking timelines, preparing renewal materials, and working with your Team Lead on pricing, contracts, and eligibility details

  • Manage the behind-the-scenes mechanics of our partnerships, from eligibility and billing cycles to keeping

  • Salesforce accurate and up to date

  • Partner across Operations, Support, and Product to resolve partner issues before they escalate

  • Use data to track partner performance - flagging risks early and making sure reporting is accurate and delivered on time

  • Spot gaps in existing workflows and help improve the playbooks that keep the Channel Partnerships team running as it grows

What success looks like
In your first 90 days, you'll build a strong understanding of Maple's channel programs, tools, and workflows. You'll take ownership of your assigned portfolio, support active program launches, and start managing partner communication on your own - leaning on your Team Lead for the trickier calls, and building credibility by staying organized, responsive, and detail-oriented.

Over the next 12 to 18 months, you'll confidently manage your portfolio end to end. You'll coordinate renewals across your accounts - building clear renewal narratives, tracking timelines, and navigating the variables that shape contract outcomes - contribute to partner expansions, and proactively surface insights that improve program delivery. You'll recognize patterns across your accounts, help strengthen recurring workflows, and play an active role in supporting the growth and stability of Maple's channel partners.
What you bring

  • 3+ years of experience in a client-facing, client success, account management, or operations role - ideally in a B2B, SaaS, or service-based environment

  • Full bilingual fluency in French and English, with the confidence to lead meetings, manage written communication, and build relationships in both languages

  • Strong ownership - you follow through, stay organized, and manage multiple priorities without letting things slip

  • Clear, professional communication that builds trust with partners and internal stakeholders

  • Comfort balancing relationships and operations - from partner conversations to the detailed workflows behind billing, eligibility, and reporting

  • A proactive approach to problem-solving - you know when to take action and when to loop in your Team Lead

  • Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments

  • Comfort working with data and systems, including CRMs (Salesforce is a plus) and reporting tools, and the motivation to pick up new tools quickly

  • A collaborative mindset - you work well cross-functionally to solve problems and improve outcomes

  • Motivation from purpose, and genuine care for the partners who are working to improve access to healthcare for their members


Play to your strengths. Finding the right fit goes both ways-so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one

  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind-and your loved ones-matter most

  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy

  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most

  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best

  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year

  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

  • Job type: New role, full-time

  • Hiring manager: Team Lead, Client Success | Channel Partnerships

  • Location: Remote within Canada OR Hybrid, 225 Richmond Street West, Toronto, ON

  • Start date: September 2026

  • Vacation: 3 weeks

  • Travel: Occasional travel within Canada to meet partners on-site. Trips are infrequent, and Maple covers all associated travel costs.

  • Pay range: $68,000-$79,000 plus variable pay


Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.


We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.


Use of artificial intelligence


We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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