ZipRecruiter

Log In

1

Client Success Associate Jobs in Boston, MA (NOW HIRING)

PMG

Programmatic Media Senior Associate

Boston, MA

Mentor and guide team members, overseeing coordinators and associates to ensure flawless execution ... innovation while prioritizing client success with a Customer-Focused mindset that seeks ...

Instant Serve LLC

Corporate Tax Manager

Boston, MA · On-site

$121K - $170K/yr

... client success. Key Responsibilities: Lead client engagements end-to-end: plan, execute, direct tax projects, and manage budgets. Supervise, train, and mentor senior associates, associates, and ...

Pwc

AIT AI Developer Senior Associate

Boston, MA

$72K - $212K/yr

As a Senior Associate, you will build meaningful client connections and learn how to manage and ... have a significant impact on both client success and your professional development.

Partners Capital

Client Service Associate

Boston, MA · On-site

$15.75 - $21.75/hr

Position Description The Client Service Associate located in Boston will support and work closely ... success. Client Account Management: * Support the Client Service Managers and Investment Teams ...

ALTO USA LLC

Customer Success Specialist

Boston, MA · Remote

$65K - $77K/yr

Associate degree, and/or a minimum of one year of retail customer service experience. * Self ... Demonstrate support for the client's Asset Protection policies and procedures. * Responsible for ...

ALTO USA LLC

Customer Success Specialist

Somerville, MA · Remote

$65K - $77K/yr

Associate degree, and/or a minimum of one year of retail customer service experience. * Self ... Demonstrate support for the client's Asset Protection policies and procedures. * Responsible for ...

ALTO USA LLC

Customer Success Specialist

Dorchester, MA · Remote

$65K - $77K/yr

Associate degree, and/or a minimum of one year of retail customer service experience. * Self ... Demonstrate support for the client's Asset Protection policies and procedures. * Responsible for ...

ALTO USA LLC

Customer Success Specialist

Everett, MA · Remote

$65K - $77K/yr

Associate degree, and/or a minimum of one year of retail customer service experience. * Self ... Demonstrate support for the client's Asset Protection policies and procedures. * Responsible for ...

Zelis

Client Solutions Consultant

Boston, MA · On-site

Every associate is expected - and empowered - to partner with AI to challenge the status quo ... and success metrics. * Maintain and update client information by performing essential client ...

Zelis

Client Solutions Consultant

Boston, MA · On-site

Every associate is expected - and empowered - to partner with AI to challenge the status quo ... and success metrics. * Maintain and update client information by performing essential client ...

Partners Capital

Senior Associate, Client Service

Boston, MA · On-site

$88K - $109K/yr

Position Description The Senior Associate, Client Service located in Boston will support and work ... success. Client Account Management: * Support the Client Service Managers and Investment Teams ...

Ceritypartners

Client Service Associate

Boston, MA

$60K - $80K/yr

Schedule client meetings. * Basic preparation and follow-up for client meetings. * Prepare client ... Our people drive our success by working together to deliver exceptional service to our clients.

Cerity Partners

Client Service Associate

Boston, MA · On-site

$60K - $80K/yr

Schedule client meetings. * Basic preparation and follow-up for client meetings. * Prepare client ... Our people drive our success by working together to deliver exceptional service to our clients.

next page

Showing results 1-20

All JobsClient Success Associate JobsClient Success Associate Jobs in Boston, MA

Client Success Associate information

See Boston, MA salary details

$20.1K

$57.6K

$101K

How much do client success associate jobs pay per year?

As of Jul 13, 2026, the average yearly pay for client success associate in Boston, MA is $57,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $71,200.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Boston, MA? The most popular types of Client Success jobs in Boston, MA are:
What are popular job titles related to Client Success Associate jobs in Boston, MA? For Client Success Associate jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Boston, MA look for? The top searched job categories for Client Success Associate jobs in Boston, MA are:
What cities near Boston, MA are hiring for Client Success Associate jobs? Cities near Boston, MA with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Boston, MA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $57,570 per year, or $27.7 per hour.
Programmatic Media Senior Associate

Programmatic Media Senior Associate

PMG

Boston, MA

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

We are PMG

Named Ad Age Best Places to Work for 11 years in a row and Fast Company Best Workplaces for Innovators since 2022, PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG leverages business strategy and transformation, creative, media, and insights—as well as its proprietary operating system, Alli—to deliver cutting-edge digital solutions and innovative media strategies.

Our team comprises over 900 employees globally, and our work for ambitious brands like Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods spans 85+ countries.

Who You Will Be Working With

The Programmatic team at PMG is a group of forward-thinking strategists and buyers passionate about creating impactful campaigns that connect brands with their audiences. We operate at the crossroads of technology, creativity, and data, partnering with teams across media strategy, creative, and analytics to deliver cohesive, full-funnel marketing strategies.

Our team thrives on collaboration, innovation, and a shared commitment to excellence. By working together and learning from one another, we not only deliver superior outcomes for our clients but also create an environment where each team member can grow and succeed. Joining us means working with some of the world's most influential brands while honing your skills and making a tangible impact.

What You Will Do

  • Lead the execution of programmatic campaigns, including setup, trafficking, and day-to-day management, ensuring they align with client KPIs and PMG's high standards.
  • Take ownership of digital programmatic initiatives, such as video, display, digital OOH, and direct publisher partnerships, coordinating with internal teams for seamless execution.
  • Collaborate across teams, working with media operations, account services, analytics, and creative to ensure holistic campaign strategies that meet and exceed client objectives.
  • Manage RFP processes and vendor negotiations, driving strong partnerships while ensuring campaigns are innovative and cost-effective.
  • Develop and deliver insightful reports, presenting campaign performance, optimization strategies, and actionable recommendations to clients.
  • Master PMG's proprietary technology, Alli, using it to customize alerts, analyze data, and create reporting tools that enhance decision-making and campaign performance.
  • Mentor and guide team members, overseeing coordinators and associates to ensure flawless execution, optimizations, and effective pacing decisions.
  • Oversee budgeting responsibilities, including forecasting monthly goals and managing ad serving needs to meet client objectives.
  • Identify and implement testing opportunities, contributing to media planning efforts and enhancing overall strategy with forward-thinking initiatives.

What You Will Bring

  • 3+ years of experience in digital media and programmatic advertising, with a bachelor's degree or equivalent experience.
  • A growing understanding of Analytics, Programmatic Advertising, and Marketing Metrics to guide data-driven decisions and campaign strategies.
  • Knowledge of Marketing Planning & Analysis and Database Marketing to enhance decision-making and campaign outcomes.
  • Familiarity with Ad Exchanges, Ad Servers, and Demand Side Platforms (DSPs) to manage, optimize, and troubleshoot programmatic campaigns.
  • Channel expertise across CTV, OLV, Display, Audio, Native, DOOH, and App to craft cohesive, cross-channel strategies.
  • Proficiency in tools like Microsoft Excel and SQL to analyze data, produce clear insights, and inform optimizations.
  • Strong understanding of Measurement Systems to evaluate campaign success and optimize performance.
  • Excellent collaboration and communication skills, enabling seamless integration of programmatic efforts with cross-functional teams.
  • A commitment to curiosity and adaptability as a Continual Learner, staying at the forefront of media innovation while prioritizing client success with a Customer-Focused mindset that seeks opportunities to deliver meaningful value.
  • A dedication to People-Focused leadership, fostering collaboration, innovation, and professional growth by Leading by Example and nurturing strong relationships that empower others to excel.

What We Offer

  • Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
  • Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
  • Parental Leave: We provide paid parental leave to support your family during important life events.
  • Retirement & Pension Plans: Plan for your future with competitive retirement or pension programs, including contribution matching.
  • Fertility and Family Support: Access fertility benefits for all team members and their spouses.
  • Healthcare: Coverage and support for everyday medical expenses and routine care, tailored by geography.
  • Pet Insurance: Protect your pet's health and your finances.
  • Lifestyle Spending Accounts: Enjoy 100% company-funded accounts to promote healthy habits and well-being.
  • Commuter Benefits: Access support for travel and commuting needs, where available.
  • Annual Bonus: All employees are eligible for an annual bonus.
  • Volunteering Opportunities: Receive 8 give-back hours to volunteer in your local communities.
  • AI Enterprise License: Access AI Enterprise accounts and participate in weekly AI training sessions to empower and ensure AI safety.

Benefits vary by country, location, and geography to reflect local laws, norms, and expectations.

What Sets Us Apart

Being part of PMG means joining a company culture that's unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.

In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.