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Client Success Analyst Jobs in Chicago, IL (NOW HIRING)

MedPro Disposal

Client Success Manager

Naperville, IL · On-site

Position Overview The Client Success Manager (CSM) owns the end-to-end management of a portfolio of ... Track and improve Client Satisfaction (CSAT) metrics by soliciting feedback, analyzing trends, and ...

Inmar

Client Success Manager, Media

Libertyville, IL · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... Lead cross-functional alignment across Ad Operations, Creative, Creator Solutions, Analytics, Sales ...

Inmar

Client Success Manager, Media

Chicago, IL · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... Lead cross-functional alignment across Ad Operations, Creative, Creator Solutions, Analytics, Sales ...

Pomelo

Head of Client Success & Sales

Chicago, IL · Remote

$70K - $80K/yr

ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing ... Analyze performance metrics and identify opportunities to improve conversion, retention, and ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Hybrid

$34.25 - $38.70/hr

... data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · On-site +1

$34.25 - $38.70/hr

... data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Hybrid

$34.25 - $38.70/hr

... data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

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Client Success Analyst information

See Chicago, IL salary details

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How much do client success analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for client success analyst in Chicago, IL is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $29.71 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Chicago, IL?

For Client Success Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Chicago, IL look for?

The top searched job categories for Client Success Analyst jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Client Success Analyst jobs?

Cities near Chicago, IL with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $54,854 per year, or $26.4 per hour.

Client Success Manager

Institute of Food Technologists

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life

Posted 15 days ago

Job description

Summary/Objective
The Client Success Manager (CSM) is a key leader in our mission-driven non-profit, instrumental in delivering on our sponsorship and advertising products supporting tradeshow and advertising clients within the Food and Beverage industry. Serving as the primary bridge between our internal execution teams and our customers, this role will manage the customer success process, including onboarding, collecting creative for all placements, developing and delivering performance reports, and ensuring we have effectively delivered on all agreed upon assets. The CSM's insights will directly shape how we drive value for exhibitors, sponsors, and advertisers in support of advancing IFT's mission and vision.
Essential Responsibilities
  • Maintain and grow customer retention and NPS across sponsorship and advertising customers by partnering with Senior Account Managers, supporting strategic account planning, building long-term relationships that foster loyalty and growth, and working collaboratively across the IFT Sales team to understand sponsor and advertiser needs, goals, and opportunities.
  • Create, implement, and manage sponsor and advertiser onboarding processes, help center content, tutorials, guides, creative collection workflows, tracking, monitoring, and automated reminder systems that improve the customer experience, decrease onboarding and task-completion time, drive deadline achievement, and ensure all content remains relevant and current.
  • Manage all elements of customer sponsorship and advertising contracts to ensure agreed-upon deliverables are executed correctly and on time, serving as the primary customer point of contact and liaison throughout campaign implementation to address questions, provide informed responses, coordinate deliverables, align expectations, and support successful campaign launches and execution.
  • Respond to and resolve customer inquiries by email, chat, or video call, proactively addressing questions, resolving issues, facilitating feedback loops, identifying and managing implementation-related concerns, and coordinating with internal teams and customers to ensure timely resolutions and improved future campaign execution.
  • Analyze, interpret, and communicate performance data and customer insights by creating campaign reports that demonstrate performance and ROI, ensuring timely delivery of post-show and post-campaign reports, monitoring asset and product performance metrics, generating data-driven creative and content recommendations tailored to customer needs, and serving as the internal voice of the customer for Sales, Meetings, and Integrated Communications teams.
  • Collaborate with Sales, Meetings, Integrated Communications, and event logistics teams to design, implement, and execute a unified customer experience; identify, design, and implement automated processes that increase efficiency and productivity; develop sponsorship and advertising opportunities; and facilitate cross-functional collaboration that supports immediate needs and sustainable long-term solutions.
  • Identify strategic upsell opportunities in collaboration with sales account managers by leveraging performance insights to enhance customer engagement and drive revenue growth, while staying up to date with industry trends, competitor activities, and market developments to identify new business opportunities and maintain a competitive edge.
  • Effectively use sales and customer management software, including HubSpot, to store customer communications and conversations, and ensure compliance with industry and legal regulations, best practices, and IFT processes and procedures.

Travel Required
  • Occasional domestic travel is expected including the ability to attend occasional evening, weekend, and overnight meetings

Required Education and Experience
  • Bachelor's degree in Business, Communications, Food Science, or equivalent
  • Demonstrated experience in customer-facing roles within sponsorship and advertising.
  • 5+ years experience or demonstrated competency in Customer Success, Client Services, or related role within the sponsorship and advertising industry
  • Experience implementing customer success processes and systems that drive KPIs
  • Strong interpersonal and communication skills
  • Demonstrated project management skills
  • Knowledge of database systems and management

Preferred Experience
  • HubSpot software
  • Microsoft Office Suite
  • Experience in association meetings and events
  • Experience in the Food and Beverage Industry

Other Duties
This position, and all others at IFT, may be modified at any time. To ensure operational efficiency and meet the changing needs of our customers and our Business, other duties may be assigned as needed.
Physical Requirements
While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.
Compensation & Benefits
Salary Range: $80,000 to 85,000 Per Year (commensurate with experience and qualifications)
Benefits: IFT offers a comprehensive benefits package designed to reward and energize our employees, so they can live a balanced life and maintain their well-being. We offer medical, dental, and vision plans at affordable rates. Life and Long Term Disability insurance is completely free to all employees. Most benefits begin the first of the month following employee's start date. To learn more about IFT and our excellent benefits, please visit our careers page here: https://www.ift.org/about-ift/work-at-ift
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