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Client Success Analyst Jobs in Burr Ridge, IL (NOW HIRING)

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · On-site +1

$34.25 - $38.70/hr

... data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Hybrid

$34.25 - $38.70/hr

... data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Hybrid

$34.25 - $38.70/hr

... data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

UniFirst

Client Success Representative

Melrose Park, IL · On-site

$52K/yr

Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale UniFirst offers the ...

SS&C

Client Services Analyst I

Chicago, IL · Hybrid

Client Services Analyst I Location(s) : Jacksonville, FL / Chicago, IL / Evansville, IN / San ... Regardless of the platform you support, you'll be at the forefront of client success-resolving ...

OnSite Partners LLC

Client Program Manager

Chicago, IL · On-site

$60 - $80/hr

Monitor and analyze client feedback to identify areas for improvement and suggest changes for ... Identify and diagnose underlying issues that impact overall program success and develop insights ...

Curinos Inc

Client Value Manager

Chicago, IL · On-site

$110K - $140K/yr

Develop and execute Client Value Plans that connect Curinos' products, analytics, and advisory capabilities to client business objectives, success metrics, and long-term strategy * Monitor portfolio ...

Ripple

Client Support Analyst

Chicago, IL · On-site

Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ... Strong analytical and problem-solving abilities with the capability to assess complex issues ...

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Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for client success analyst in Burr Ridge, IL is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.46 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What job categories do people searching Client Success Analyst jobs in Burr Ridge, IL look for?

The top searched job categories for Client Success Analyst jobs in Burr Ridge, IL are:

What cities near Burr Ridge, IL are hiring for Client Success Analyst jobs?

Cities near Burr Ridge, IL with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Burr Ridge, IL as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $52,541 per year, or $25.3 per hour.

Client Success Manager (Hybrid)

Rewards Network

Chicago, IL • On-site, Remote

$34.25 - $38.70/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

About Rewards Network
For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.
Our Culture
At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.
Job Overview
The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network. They will be assigned the portfolio of regional accounts, with a primary focus of retaining the accounts on the network (minimizing churn), reinforcing the value of our services (improving NPS scores), and upselling additional services (cash conversions).
This is a hybrid position and requires in office presence three days a week in Chicago (Tuesday-Thursday).
What you'll bring to the table: (Responsibilities)
  • Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
  • Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.)
  • Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
  • Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
  • Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
  • Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.
  • Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
  • Share customer feedback and insights with the internal teams to shape future offerings.

Do you have the right mix of ingredients: (Requirements)
  • At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required.
  • Must have previous experience responding to a high volume of calls and emails related to client service.
  • Must have a passion for client service.
  • Experience using a CRM system such as Salesforce
  • Proficiency with MS Excel, Word, PowerPoint, and Outlook.
  • Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
  • Strong written and verbal communication skills.
  • Strong analytical and problem-solving skills and abilities.
  • Attention to detail and excellent organization skills along with self-motivation.
  • Ability to work independently and respond with flexibility.
  • Willingness to learn new skills and software applications.

What you'll love about us:
Comprehensive benefits package, which includes:
  • This is a full-time, nonexempt position; the base compensation for this opening is expected to be $34.25-$38.70 per hour ($71,240-$80,496 annualized), based on candidate experience, skills, and other factors.
  • Competitive Paid Time Off and company holidays
  • Generous dining reimbursement when you dine with our restaurant clients
  • 401(k) plan with a company match
  • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
  • Partnership with Rx n Go, offering certain prescriptions for free
  • Two dental plan options and a vision plan
  • Flexible Spending Accounts and a pre-tax commuter benefit program
  • Accident, Critical Illness, and Hospital Indemnity Insurance Plans
  • Short Term and Long Term disability
  • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
  • Employee Life Assistance Program
  • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
  • Catered lunches provided on Tuesdays in our Chicago office

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
Expected Pay Range
$71,240-$80,496 USD

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