Client Success Account Manager Jobs in Seattle, WA

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.

We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.

What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/

As an Account Manager at HMA, you are the trusted partner for both clients and brokers building strong, lasting relationships and ensuring everyone feels supported. You’ll work closely with clients who have self‑funded health plans, guiding them through the complexities and helping them maximize the value of their strategies. At the same time, you’ll manage broker relationships, keeping them aligned and empowered to deliver the best outcomes for their clients. Beyond retention and engagement, you’ll serve as the clear voice of clients and partners within the organization, making sure their needs are represented and acted on.

This position requires monthly travel to our HMA office for trainings and quarterly visits to your assigned BOB.

• Represent Client Success by participating in finalist meetings and implementation


• Owns preparation, delivery and execute of renewal strategy


• Build strong relationships with key stakeholders and demonstrate HMA value


• Recommend products and services relevant to client needs by reviewing data and listening to customer needs through regular touchpoints


• Regularly updates CRM to communicate client and broker activities across the organization


• Brings new insights from industry events, client and broker meetings and competitor information to supplement client success strategy


• Serve as a subject matter expert for client success functions by participating in projects as needed

• BA degree in healthcare related field, communications, business administration preferred


• WA State Agents License, Life & Disability or other professional designation (e.g., CEBS, HIAA) preferred upon hire. May be completed within first 90 days upon hire


• 1-2 years’ experience in the health insurance industry


• 1-2 years working directly with clients/brokers


• 2 years of account management experience


• Extensive knowledge of ERISA, Benefit Plan Management, Self-Funded Benefit Plans and Stop Loss


• Strong written and verbal communication skills.


• Professional presence and appearance.


• Ability to engage in community/ networking opportunities outside of normal business hours

The base salary range for this position in the greater Seattle area is $90,000-$100,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available.

Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.

In addition, HMA provides a generous total rewards package for full-time employees that includes:

• Seventeen (IC) days paid time off (individual contributors)


• Eleven paid holidays


• Two paid personal and one paid volunteer day


• Company-subsidized medical, dental, vision, and prescription insurance


• Company-paid disability, life, and AD&D insurances


• Voluntary insurances


• HSA and FSA pre-tax programs


• 401(k)-retirement plan with company match


• Annual $500 wellness incentive and a $600 wellness reimbursement


• Remote work and continuing education reimbursements


• Discount program


• Parental leave


• Up to $1,000 annual charitable giving match

At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.

We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)

HMA requires a background screen prior to employment.

Protected Health Information (PHI) AccessHealthcare Management Administrators (HMA); employeesmay encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.

HMA is an Equal Opportunity Employer.

For more information about HMA, visit https://www.accesshma.com/