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Client Success Account Manager Jobs in Decatur, AL

Leidos

Control Account Manager

Huntsville, AL · On-site

... success. A significant part of this roles is expected to be in the capacity of being a coach to ... Requires ability to communicate with executive leadership (internally or client) regarding matters ...

BlueSkye

Robotics Account Manager

Decatur, AL · On-site

We believe our employees are the key to our success, and we're committed to providing a work ... Systems Account Management - The systems salesperson should build and maintain relationships with ...

Hilbgroup

Personal Lines - Account Manager

Hartselle, AL

$40K - $54K/yr

Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance * Handle inquiries regarding ...

Hilb Group

Personal Lines - Account Manager

Hartselle, AL · On-site

$40K - $54K/yr

Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance * Handle inquiries regarding ...

Hilbgroup

Personal Lines Account Manager

Madison, AL

$40K - $54K/yr

Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance * Handle inquiries regarding ...

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Client Success Account Manager information

See Decatur, AL salary details

$27.7K

$61.7K

$99.4K

How much do client success account manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client success account manager in Decatur, AL is $61,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $73,600.00 per year, depending on experience, location, and employer.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What job categories do people searching Client Success Account Manager jobs in Decatur, AL look for?

The top searched job categories for Client Success Account Manager jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Client Success Account Manager jobs?

Cities near Decatur, AL with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you

Control Account Manager

Leidos

Huntsville, AL • On-site

Full-time

Re-posted 10 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

80th of 500 rated business services

Job description

The Leidos Corporate Earned Value Management (EVM) and Scheduling Center of Excellence (COE) is seeking an experienced Control Account Manager (CAM) to support the diverse and unique enterprise portfolio of projects that are championed by the EVM and Scheduling COE. The role will promote the establishment and implementation of the Leidos EVMSD that facilitates the adoption of the EVMS management system that is common across all Sectors and mission directors for the implementation of best business practices. The application of timely and predictive analysis, as well as, providing all stakeholders with greater insight into project performance will enhance opportunities for project success. A significant part of this roles is expected to be in the capacity of being a coach to CAMs on specific programs and to serve as a CAM on new start-up activities or when the COE engages on program recovery to improve program execution.
This position is empowered with a project's cost, schedule, and technical responsibilities of a control account(s) when Earned Value Management (EVM) is required. Compliance with the Leidos EVMS and EVMSD to plan and manage scope, schedule, and budget of an integrated project for optimal planning and control of prime contracts and in-house projects is required. Ideal candidates for this role have a diverse background in the complimentary functional domains that enable the best CAMs, such as scheduling, traditional financial analysis, serving as an EVM analyst, understanding the policy aspects along with the practical aspects of implementing EVMS, and the many supporting the supporting toolsets and sub-systems.
The EVM COE CAM may also interact in a training capacity whereby coordination with Leidos senior management is critical. Training staff aids in project deployment responsible for planning, organizing, securing and managing resources to bring about the successful completion of specific program goals and objectives.
The Control Account Manager (CAM) plays a critical role as part of the Earned Value Management System process. Works closely with the Integrated Product Team (IPT) Leads to define the Control Account (CA) work scope, schedule and budget. The CAM has responsibility for managing the cost, schedule and technical performance for all work within assigned control accounts.
Primary Responsibilities:
  • Performance of assigned CAs, authorizing and directing CA work
  • Establishment and maintenance of the Control Account Plan, including developing resource assignments, and identifying/documenting schedule and risk
  • Verification and control of costs charged to the CA
  • Conducting formal cost and schedule variance analysis and development of recovery plans
  • Participating in Program Reviews, Integrated Baseline Reviews (IBRs) and other program or management reviews
  • Participating in DCMA Joint Surveillance Reviews (JSRs) to maintain the Leidos EVMS Business System
  • Participation/engagement with Program Manager on Basis of Estimate (BOE) and other proposal artifacts as required.
  • There will be significant interaction with members of the program team to include the Program Manager and various other functional or support organizations.
  • Expected to be an active member of program leadership, leading others to accept Program expectations/current practices and agree/accept new concepts, practices and approaches. Contribute to continuous improvement of Program practice, process, and execution to improve productivity and produce future economies.
  • Provides metric based controls to objectively track to new solutions, processes or standards to achieve functional/project objectives.
  • Influences development of solutions that impact strategic project/program/family goals and business results.
  • Recommends and implements new solutions, processes, policies, standards in support of functions strategy and operations.

Basic Qualifications:
  • Requires a Bachelor's degree in a relevant business or technical discipline and 12+ years of prior relevant experience or Master's degree with 10+ years of prior relevant experience.
  • This position requires knowledge in the development, maintenance, and/or tracking of: Integrated Master Schedule (IMS), Performance Measurement Baseline (PMB), the change management process, the work authorization process, forecasting Estimates at Completion (EACs), and implementing corrective actions.
  • Program mission and challenges are very complex, are subject to constant change and typically impact multiple area or disciplines. Requires talent and experience in investigative inquiry; strong, data driven analytic thinking, creative problem solving and flexibility/agility to quickly assess, evaluate and respond.
  • Serves as a subject matter expert across Leidos.
  • Working knowledge of EVMS and scheduling processes
  • Knowledge of customer reporting (i.e., Integrated Program Management Report (IPMR or IPMDAR), etc.)
  • Project management or project control experience working with Work Breakdown Structure (WBS), IMS, and work authorizations
  • Understanding of cost and schedule development as well as controls to conduct root cause analysis and identify corrective actions
  • Experience with development of Estimate to Complete (ETC) and Estimate at Complete (EAC)
  • Experience with baseline change control processes and monthly schedule status processes
  • Capable of working independently as well as within a team
  • Familiar with integration of EVMS and risk management
  • US Citizenship is required and must be able to obtain and maintain at least a Secret clearance.

Preferred Qualifications:
  • Thorough command of EVMS tools (e.g., Cobra, OPDEC IPM, wInsight)
  • Formal training in EVMS (e.g., company-sponsored, industry certifications)
  • Experience as a Control Account Manager in a contractually required EVMS environment
  • Previous participation in an IBR
  • Requires ability to communicate with executive leadership (internally or client) regarding matters of significant importance to the organization/project, serving as a primary briefer on Cost, Schedule, Performance, IBRs, EVM reviews and other program control events inside the Program, for Leidos leadership and with the Custom

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
February 23, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $116,350.00 - $210,325.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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