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Client Success Account Manager Jobs in Chicago, IL

ProPayHR

Client Success Manager

Evanston, IL · On-site +1

As the Client Success Manager at ProPay HR, you play a critical role in the continued growth of our ... accounts. You will be collaborating with internal Management and our Client base, to ensure ...

Pomelo

Head of Client Success & Sales

Chicago, IL · Remote

Maintain and manage pipeline in CRM Client Success & Account Management * Serve as the primary point of contact for all client communications * Manage onboarding for new clients, ensuring a smooth ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Run the save when an account slips - find the real root cause, not just the symptom, and pull it ... Prior Client Success, Account Management, or relationship-driven support experience in SaaS

Aero Payments, Inc.

Client Success Manager

Chicago, IL · On-site

A successful AeroPay Client Success Manager is a motivated-learner, team-player, professional, and is well-organized to multi-task different issues at a time across assigned accounts. • Own overall ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

... Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell ... Deep fluency with account retention and growth tactics * Experience partnering with media sellers ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

... Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell ... Deep fluency with account retention and growth tactics * Experience partnering with media sellers ...

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All JobsClient Success Account JobsClient Success Account Manager JobsClient Success Account Manager Jobs in Chicago, IL

Client Success Account Manager information

See Chicago, IL salary details

$30.4K

$67.8K

$109.2K

How much do client success account manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for client success account manager in Chicago, IL is $67,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $80,900.00 per year, depending on experience, location, and employer.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are popular job titles related to Client Success Account Manager jobs in Chicago, IL?

For Client Success Account Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Client Success Account Manager jobs in Chicago, IL look for?

The top searched job categories for Client Success Account Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Client Success Account Manager jobs?

Cities near Chicago, IL with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you
Infographic showing various Client Success Account Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,800 per year, or $32.6 per hour.

Client Success Manager

CCC Intelligent Solutions, Inc.

Chicago, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.
We are actively hiring for multiple Client Success Manager roles across our organization, including Product Client Success Managers, Strategic Client Success Managers, and other client-facing success positions. Opportunities exist across a range of levels, from early-career professionals building deep product expertise to experienced client success leaders managing executive relationships and driving strategic business outcomes.
Regardless of role or level, successful candidates are curious, analytical, commercially minded, and passionate about helping customers maximize value from CCC solutions. Specific responsibilities and account assignments will vary based on the role, level, and business need.
Salary range is:
$78,556 - $120,000.00
This position is bonus and/or commission eligible.
Key Responsibilities:
Depending on the role and level, responsibilities may include:
  • Drive customer adoption, utilization, and value realization across CCC solutions
  • Build trusted relationships with customer stakeholders and become a strategic advisor
  • Develop expertise in CCC products, workflows, and customer use cases
  • Identify opportunities to improve outcomes, close usage gaps, and expand product adoption
  • Lead business reviews, success planning, and outcome-focused customer conversations
  • Analyze customer usage data and trends to identify risks and opportunities
  • Partner with Sales, Product, Support, and Operations teams to advance customer objectives
  • Support renewal, retention, and growth efforts through proactive customer engagement
  • Create and execute customer success plans that align business goals with solution capabilities
  • Serve as the voice of the customer and advocate for continuous improvement

How Success Is Measured:
  • Time to Value: Helping customers achieve meaningful outcomes quickly
  • Adoption: Increased utilization and engagement across CCC solutions
  • Customer Outcomes: Demonstrated business value and measurable results
  • Retention & Growth: Strong renewal performance and expansion within existing accounts
  • Customer Satisfaction: Building trusted relationships and long-term partnerships

Requirements:
Qualifications may vary depending on the position and level. Ideal candidates will bring:
  • Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or related customer-facing roles
  • Experience working in SaaS, technology, or enterprise software environments
  • Strong analytical and problem-solving skills with the ability to turn data into action
  • Ability to communicate complex concepts in a clear and customer-focused manner
  • Curiosity, adaptability, and comfort operating in ambiguity
  • A commercial mindset focused on customer outcomes and business value
  • Strong relationship-building and stakeholder management skills
  • Ability to collaborate effectively across cross-functional teams

Additional qualifications for more senior opportunities may include:
  • Experience leading executive-level customer relationships
  • Ownership of strategic accounts, portfolios, or renewal outcomes
  • Experience presenting to VP and C-level stakeholders
  • Deep expertise in driving adoption, retention, and growth within enterprise customer environments

#NOINDEED
Interview Policy & Privacy Notice:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

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