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Client Success Account Manager Jobs in Crete, IL

Pomelo

Head of Client Success & Sales

Chicago, IL · Remote

Maintain and manage pipeline in CRM Client Success & Account Management * Serve as the primary point of contact for all client communications * Manage onboarding for new clients, ensuring a smooth ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Run the save when an account slips - find the real root cause, not just the symptom, and pull it ... Prior Client Success, Account Management, or relationship-driven support experience in SaaS

Infillion

Sr Manager, Client Success

Chicago, IL

$80K - $90K/yr

... Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell ... Deep fluency with account retention and growth tactics * Experience partnering with media sellers ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

... Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell ... Deep fluency with account retention and growth tactics * Experience partnering with media sellers ...

Infillion

Sr Manager, Client Success

Chicago, IL

$80K - $90K/yr

... Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell ... Deep fluency with account retention and growth tactics * Experience partnering with media sellers ...

Trivium

Client Success Manager

Chicago, IL · Remote

We're not looking for someone to send a monthly report and call it account management. We're ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Trivium

Client Success Manager

Chicago, IL · Remote

We're not looking for someone to send a monthly report and call it account management. We're ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Take accountability for new-client implementation for all assigned accounts, ensuring completion of ...

WOWK-TV

Client Success Manager

Chicago, IL

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Take accountability for new-client implementation for all assigned accounts, ensuring completion of ...

Tribune Media

Client Success Manager

Chicago, IL

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

Epsilon

Professional, Client Success

Chicago, IL

Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and timely execution of campaigns. * Lead campaign launches and coordinate with cross-functional teams ...

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All JobsClient Success Account JobsClient Success Account Manager JobsClient Success Account Manager Jobs in Crete, IL

Client Success Account Manager information

See Crete, IL salary details

$28.3K

$63K

$101.5K

How much do client success account manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for client success account manager in Crete, IL is $63,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $75,200.00 per year, depending on experience, location, and employer.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What job categories do people searching Client Success Account Manager jobs in Crete, IL look for?

The top searched job categories for Client Success Account Manager jobs in Crete, IL are:

What cities near Crete, IL are hiring for Client Success Account Manager jobs?

Cities near Crete, IL with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you

Head of Client Success & Sales

Pomelo

Chicago, IL • Remote

Full-time

Re-posted 22 days ago

Job description

ABOUT US

Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. 

ABOUT THE ROLE

We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across the business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor.

KEY RESPONSIBILITIES

New Client Acquisition (Sales)

  • Own the end-to-end sales process, from outbound prospecting to closing new clients
  • Identify and target businesses that can benefit from offshore staffing solutions
  • Conduct discovery calls, present service offerings, and handle objections
  • Develop and refine sales scripts, messaging, and outreach strategies
  • Maintain and manage pipeline in CRM

Client Success & Account Management

  • Serve as the primary point of contact for all client communications
  • Manage onboarding for new clients, ensuring a smooth and professional experience
  • Proactively communicate updates, gather feedback, and address client needs
  • Ensure high client satisfaction, retention, and long-term engagement
  • Identify opportunities for upsells or additional placements

Growth & Strategy

  • Own revenue targets across both new and existing clients
  • Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion
  • Work closely with internal recruiting/operations teams to ensure client needs are met
  • Continuously improve processes across sales and client success functions

QUALIFICATIONS

  • 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business)
  • Proven track record of closing deals and successfully acquiring new clients
  • Proficient in managing client relationships and problem-solving client concerns
  • Strong communication and interpersonal skills
  • Highly organized with the ability to manage multiple clients and priorities
  • Comfortable working in a fast-paced, entrepreneurial environment
  • Experience with CRM tools (e.g., HubSpot, Salesforce) preferred

COMPENSATION
USD $70,000 per year + commissions

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