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Client Success Account Manager Jobs in Burr Ridge, IL

MedPro Disposal

Client Success Manager

Naperville, IL · On-site

Every client has one dedicated account manager who owns their program end to end. And unlike a ... Position Overview The Client Success Manager (CSM) owns the end-to-end management of a portfolio of ...

Trivium

Client Success Manager

Chicago, IL · Remote

We're not looking for someone to send a monthly report and call it account management. We're ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Trivium

Client Success Manager

Chicago, IL · Remote

We're not looking for someone to send a monthly report and call it account management. We're ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

MedPro Disposal

Client Success Manager

Naperville, IL · On-site

Every client has one dedicated account manager who owns their program end to end. And unlike a ... Position Overview The Client Success Manager (CSM) owns the end-to-end management of a portfolio of ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Take accountability for new-client implementation for all assigned accounts, ensuring completion of ...

Renalogic

Client Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Take accountability for new-client implementation for all assigned accounts, ensuring completion of ...

WOWK-TV

Client Success Manager

Chicago, IL · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

Tribune Media

Client Success Manager

Chicago, IL

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

SpotOn

Client Success Partner

Chicago, IL · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

SpotOn

Client Success Partner

Chicago, IL · On-site

$90 - $120/hr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

Curinos Inc

Client Value Manager

Chicago, IL · On-site

$110K - $140K/yr

Demonstrated success in Client Value Management, Customer Success, Account Management, Management Consulting, enterprise client strategy, or similar client-facing roles with accountability for ...

SpotOn

Client Success Partner

Chicago, IL · Remote

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Requirements Required: * 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment. * Strong understanding of ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Requirements Required: * 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment. * Strong understanding of ...

Trivium

Customer Success Manager

Chicago, IL · On-site +1

$3.5K - $7.0K/mo

Requirements Required: * 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment. * Strong understanding of ...

Renalogic

Client Success Manager (Remote)

Chicago, IL · Remote

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Take accountability for new-client implementation for all assigned accounts, ensuring completion of ...

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Showing results 21-40

All JobsClient Success Account JobsClient Success Account Manager JobsClient Success Account Manager Jobs in Burr Ridge, IL

Client Success Account Manager information

See Burr Ridge, IL salary details

$29.1K

$64.9K

$104.6K

How much do client success account manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for client success account manager in Burr Ridge, IL is $64,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What job categories do people searching Client Success Account Manager jobs in Burr Ridge, IL look for?

The top searched job categories for Client Success Account Manager jobs in Burr Ridge, IL are:

What cities near Burr Ridge, IL are hiring for Client Success Account Manager jobs?

Cities near Burr Ridge, IL with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you
Infographic showing various Client Success Account Manager job openings in Burr Ridge, IL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $64,941 per year, or $31.2 per hour.

Client Success Manager

MedPro Disposal

Naperville, IL • On-site

Full-time

Medical, Dental, Vision, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Company Overview
The Compliance Services Organization didn't exist. We built it.
MP1 Solutions pioneered the Compliance Services Organization (CSO) - a new category of operating partner built to replace the fragmented vendor model that has defined compliance programs for decades. Built on the foundation of MedPro Disposal, the nation's largest privately-held medical waste company serving 35,000+ providers across 48 states over the past 15 years, MP1 Solutions extends that operational infrastructure, vendor network, and customer trust into a category we're actively building - and leading. We're doing it with a technology-forward approach, actively developing the AI infrastructure that will make this model smarter, faster, and more scalable as we grow.
What we do: We operate as the single compliance partner for non-acute healthcare facilities - consolidating every obligation into one coordinated program, assigning one dedicated account manager as the point of accountability, and actively managing the underlying vendor ecosystem through continuous evaluation, negotiation, and optimization on the practice's behalf.
Why it matters: Regulated facilities across the country are managing compliance the same fragmented way they always have. We're changing that - and we're looking for people who want to help build what comes next.
Our technology: We're actively building the AI infrastructure that sits behind this model - automating compliance tracking, surfacing risks before they become problems, and creating a system that gets smarter with every client we add. If you want to build at the intersection of compliance and technology, you're in the right place.
Our impact: Our clients never have to worry about something falling through the cracks - obligations are coordinated, tracked, and documented in one place. We audit costs, eliminate overcharges, and deliver proof of compliance that always keeps practices inspection ready. Every client has one dedicated account manager who owns their program end to end. And unlike a traditional vendor relationship, our model is designed to get better over time - continuously re-evaluated, optimized, and improved with every client we serve.
Position Overview
The Client Success Manager (CSM) owns the end-to-end management of a portfolio of healthcare clients, delivering proactive, high-touch service that drives satisfaction, retention, and growth. This role ensures a strong foundation during the first 90 days through onboarding validation-confirming service accuracy, billing alignment, and key contacts-while setting clear expectations for the client journey.
As the primary client advocate, the CSM anticipates needs, resolves issues promptly, and collaborates cross-functionally to ensure seamless service delivery. By building trusted relationships and leveraging client feedback and performance insights, the CSM enhances client experience, improves CSAT, and identifies opportunities to expand value.
Key Responsibilities:
  • Oversee the relationship and day-to-day management of the organization's top 1000 clients, ensuring each receives high-touch, personalized service.
  • Proactively advanced service tasks and projects to anticipate client needs and exceed expectations.
  • Monitor and resolve all client service issues, guaranteeing no concern remain unresolved or unaddressed for extended periods.
  • Foster client retention by regularly engaging with decision-makers, understanding their needs, and offering solutions that enhance value.
  • Track and improve Client Satisfaction (CSAT) metrics by soliciting feedback, analyzing trends, and executing improvement initiatives.
  • Serve as the dedicated MedPro liaison for existing service needs
  • Respond promptly and accurately to client questions and requests, providing clear, actionable information.
  • Collaborate cross-functionally with relevant teams (e.g., Operations, Product, Compliance) to deliver seamless service experience.
  • Provide regular status updates and service review reports to clients and internal stakeholders.
  • Identify and recommend service and process enhancements based on client feedback, market insights, and service trends.
  • Customer setup process enforcement within the first 90 days of the service cycle. This role focuses on validating service details, confirming billing accuracy, establishing communication channels, and reinforcing MedPro' s support structure.
  • Service Verification
    • Review and validate all signed services for accuracy.
    • Confirm that services on file match the client's understanding, including container counts, service frequencies, and add-on services.
    • Identify and escalate any discrepancies.
  • Billing Confirmation
    • Verify billing amounts and confirm alignment with contracted services.
    • Confirm billing cycles (monthly, quarterly, annual).
    • Escalate variances or concerns to internal teams.
  • Contact Validation
    • Confirm all key client contacts: primary onsite contact, billing contact, and compliance contact for OSHA, HIPAA, and training.
    • Ensure all contact information is accurate and updated across systems.
  • Introduction to the MedPro Client Journey
    • Walk clients through the onboarding process and ongoing service expectations.
    • Explain proactive communication touchpoints and how we support multi-site groups.
    • Ensure clients understand what to expect at every stage of the relationship.
  • Reinforce Support Resources
    • Introduce the dedicated Customer Manager (CM) and clarify their role.
    • Explain how to use the Support/Task Support System, including ticket submission and escalation paths.
    • When applicable, introduce the Client Success Manager (CSM) and outline how they support strategic or high-volume accounts.

Qualifications:
  • Experience: 2+ years in B2B sales, client success, or account management; background in healthcare or multi-location services is a strong plus.
  • Relationship Builder: Proven ability to grow accounts, earn client trust, and engage confidently with decision-makers and key stakeholders.
  • Strong Communicator: Excellent verbal, written, and interpersonal communication skills with the ability to tailor your message to different audiences.
  • Organized & Results-Driven: Skilled at managing multiple accounts simultaneously while staying focused on delivering measurable outcomes.
  • Tech-Savvy: Comfortable navigating CRM platforms such as Salesforce, HubSpot, Outreach, or similar tools.
  • Education: Bachelor's degree preferred; relevant experience will be considered in lieu of a degree.

Compensation and Benefits:
  • Earning Potential: OTE of $75K-$85K+ with uncapped commissions-your growth is in your hands.
  • Health & Wellness: Comprehensive medical, dental, and vision insurance for you and your family.
  • Time Off: Generous PTO and paid holidays so you can recharge and perform at your best.
  • Career Growth: Clear advancement pathways, mentorship programs, and ongoing professional training.
  • Team Culture: A supportive, collaborative environment that recognizes hard work and celebrates wins.
  • Mission-Driven Work: Help healthcare providers stay compliant, reduce risk, and focus on what matters most-patient care.

Application Process:
Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.
Equal Employment Opportunity Statement
MedPro Disposal is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage applications from all qualified individuals regardless of race, religion, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.

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