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Client Success Account Manager Jobs in Boston, MA

Veriforce

Account Manager

Burlington, MA · On-site

$120K - $140K/yr

... Success Platform for asset owners, general contractors, and facilities managers. The world's most ... The ideal candidate is highly organized, client-focused, comfortable navigating complex stakeholder ...

Flywire

Enterprise Client Success Manager

Boston, MA · On-site

$85K - $95K/yr

The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow ... Develop bespoke strategic account plans for each client to maximize payment volume, product ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

$85K - $95K/yr

The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow ... Develop bespoke strategic account plans for each client to maximize payment volume, product ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow ... Develop bespoke strategic account plans for each client to maximize payment volume, product ...

Folia Health

Principal, Customer Success

Boston, MA

$125K - $150K/yr

Bachelor's degree required, advanced degree in a relevant field is a bonus. * 6+ years of experience in customer success, account management, or client-facing commercial/scientific roles, ideally ...

Validity

Sr. Account Manager

Boston, MA · On-site

$130K - $150K/yr

Senior Account Manager (SaaS Enterprise-Level Experience Required) LOCATION: We are focused on ... Success in this role requires deep client understanding, executive-level communication, and the ...

Validity

Sr. Account Manager

Boston, MA · On-site

Senior Account Manager (SaaS Enterprise-Level Experience Required) LOCATION: We are focused on ... Success in this role requires deep client understanding, executive-level communication, and the ...

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based ... Have a knack for account strategy, account mapping, and upselling value into accounts. * Maintain ...

Planon

Account Manager North America

Boston, MA · On-site

$80K - $140K/yr

... to serve as client success executives to nurture and maintain excellent relationships with our clients in the U.S. and Canada. As a Key Account Manager, you will oversee all activity and ...

F5

Customer Success Manager

Boston, MA · On-site

Have a knack for account strategy, account mapping, and upselling value into accounts. * Maintain ... Relevant work experience in a customer-facing customer success, account management, or strategic ...

Threat Stack

Customer Success Manager

Boston, MA · On-site

Have a knack for account strategy, account mapping, and upselling value into accounts. * Maintain ... Relevant work experience in a customer-facing customer success, account management, or strategic ...

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Showing results 21-40

All JobsClient Success Account JobsClient Success Account Manager JobsClient Success Account Manager Jobs in Boston, MA

Client Success Account Manager information

See Boston, MA salary details

$32K

$71.5K

$115.2K

How much do client success account manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success account manager in Boston, MA is $71,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are popular job titles related to Client Success Account Manager jobs in Boston, MA?

For Client Success Account Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Client Success Account Manager jobs in Boston, MA look for?

The top searched job categories for Client Success Account Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Client Success Account Manager jobs?

Cities near Boston, MA with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you

Mid Market Account Manager- Edenred Benefits

Reward Gateway

Boston, MA

Full-time

Re-posted 6 days ago

Job description

Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organizations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.

Your Role in our Mission: 
Edenred Benefits is hiring a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients. 
 
This role will manage approximately 50 mid-market accounts and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring clients feel heard, supported, and understood. 
 
This is a ground-floor role. While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how mid-market account management operates within the Benefits business. 
 
Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one. 
  • Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact. 
  • Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning. 
  • Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders. 
  • Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio. 
  • Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable. 
  • Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience. 
  • Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts. 
  • Help shape mid-market account management processes, tools, and best practices as the function continues to mature. 
  • Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients. 
  • Experience participating in or leading renewal processes, commercial conversations, or RFPs. 
  • Experience identifying upsell or cross-sell opportunities across an existing client base. 
  • Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts. 
  • Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally. 
  • High level of ownership and accountability for client outcomes.
  • Experience operating in an unstructured or evolving environment where progress requires initiative, judgment, and adaptability.
  • Strong analytical and problem-solving skills with a solutions-oriented mindset.
  • Willingness to get into the details across client issues, internal workflows, renewals, upsell opportunities, and cross-functional initiatives when needed. 
  • Ability to manage a larger portfolio while maintaining strong client engagement, prioritization, and commercial discipline.  
Preferred: 
  • Experience in a growing or evolving organization where processes and playbooks were not fully defined. 
  • Familiarity with commuter benefits, employee benefits, HR technology, or related industries. 
Physical Requirements: 
  • Prolonged periods of sitting at a desk and working on a computer 
  • Must be able to lift up to 15 pounds at times 
  • Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries 
  • May work at computer monitors for prolonged periods with danger of eye strain and muscle pain
  • Telephone interview with a member of the Talent Acquisition team. 
  • 1st stage online panel interview with some members of the Account Management Team 
  • 2nd stage online panel interview with our US Sr. Director, Account Management
  • Final stage in person interview with our US Managing Director 
EEO Statement:  
Edenred is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Edenred is an Equal Opportunity/Affirmative Action Employer. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact HRBandEUSA@edenred.com.

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