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Client Success Account Manager Jobs in Boston, MA

ARVO

Account Manager / Customer Success

Boston, MA · On-site

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

ARVO

Account Manager / Customer Success

Boston, MA · On-site

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

ARVO

Account Manager / Customer Success

Boston, MA

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

Cynet Corp

Account Manager (Life Sciences)

Boston, MA · Remote

About the Role The Staffing Account Manager is responsible for driving client success, account growth, and portfolio profitability across enterprise accounts within Life Sciences, Clinical Research ...

Curinos Inc

Client Value Manager

Waltham, MA · On-site

$110K - $140K/yr

Demonstrated success in Client Value Management, Customer Success, Account Management, Management Consulting, enterprise client strategy, or similar client-facing roles with accountability for ...

Zelis

Client Success Director

Boston, MA · Hybrid

Proven success in leading Client Success organizations at scale ... Strong financial and operational management skills. * Ability to drive strategic initiatives and ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Description Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a ...

Edenred

Mid Market Account Manager

Boston, MA

WhileEdenredhas made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are ...

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Client Success Account Manager information

See Boston, MA salary details

$32K

$71.5K

$115.2K

How much do client success account manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success account manager in Boston, MA is $71,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are popular job titles related to Client Success Account Manager jobs in Boston, MA?

For Client Success Account Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Client Success Account Manager jobs in Boston, MA look for?

The top searched job categories for Client Success Account Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Client Success Account Manager jobs?

Cities near Boston, MA with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you

Client Success Manager (Compliance)

Resource Innovations

Boston, MA • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Resource Innovations is seeking an/a Client Success Manager (Compliance) to join our growing team in Boston, MA. We are seeking a highly skilled and motivated Client Success Manager (Compliance) with a strong background in data analysis and client coordination to join our dynamic team. As an/a Client Success Manager (Compliance) you will build strong client relationships, lead compliance-focused program reviews, analyze data to identify trends, risks, and improvement opportunities, manage project deliverables, and present actionable recommendations to clients and key stakeholders.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
  • Serves as the primary client relationship lead for compliance initiatives, building trusted partnerships and ensuring client objectives are achieved.
  • Reviews compliance dashboards, program data, and operational metrics to identify trends, risks, and opportunities for program improvement.
  • Develops and manages project plans, tracks deliverables, and coordinates stakeholders to ensure initiatives and action items are completed on schedule.
  • Presents compliance reviews, key findings, and strategic recommendations to clients and cross-functional stakeholders.
  • Analyzes program performance data and compliance findings to recommend process improvements that enhance customer experience, operational efficiency, and program integrity.
  • Balances multiple client priorities and facilitates collaboration across internal teams and external partners to drive successful program outcomes and continuous improvement.
  • Other duties as assigned.

Requirements
  • 3+ years of experience in client success, account management, project management, program management, consulting, or a related client-facing role.
  • Experience managing project plans, tracking deliverables, and coordinating multiple stakeholders across concurrent initiatives.
  • Experience analyzing business, operational, compliance, or program data to identify trends and develop actionable recommendations.
  • Experience developing and delivering presentations to clients, leadership teams, and large stakeholder groups.
  • Demonstrated ability to manage multiple priorities and deadlines while maintaining exceptional client service.
  • Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience
  • Experience supporting utility, energy efficiency, clean energy, rebate, or compliance programs.
  • Experience using Power BI or similar tools to review dashboards and interpret data-driven insights.
  • Experience facilitating client-facing meetings and presenting analytical findings and recommendations to executive and cross-functional audiences.
  • Experience developing executive-level PowerPoint presentations, business reviews, and strategic recommendations.Bachelor's degree in Business, Project Management, Analytics, Environmental Studies, Public Policy, Communications, or a related field.

Benefits
About Resource Innovations
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Compensation & Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $55,000- $75,300. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k)-retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Resource Innovations logo

About Resource Innovations

Sourced by ZipRecruiter

Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable.

Industry

Environmental consulting services

Company size

51 - 200 Employees

Headquarters location

Half Moon Bay, CA, US

Year founded

2016

Social media

Twitter

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