Client Solutions Manager Jobs in Hamilton, ON (NOW HIRING)

Business Line: Commercial Lines

Hours Per Week: 35 (Full-Time)

Location: Ontario - Any, Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Details: Full-Time, Permanent Position, Current Vacancy

Wage Transparency: The base salary range for this position is $55,000 to $75,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

We are looking for an Agriculture & Farm Account Manager to support and manage an assigned book of farm, agri-business, and related commercial accounts. This role is client-facing and service-focused, with responsibility for delivering a strong client experience, supporting renewal and new business workflows, and working closely with producers, clients, carrier partners, broking teams, and internal service teams.

The successful candidate will be comfortable reviewing farm operations, identifying exposures, supporting coverage discussions, and helping clients understand practical insurance solutions for their business. The role requires strong technical knowledge, sound judgement, attention to detail, and a commitment to E&O-conscious documentation and workflow adherence.

What You'll Do

• Service assigned agriculture and farm accounts, including house and producer-supported business.
• Respond to client questions on coverage, billing, claims reporting, audits, endorsements, cancellations, renewals, and business changes.
• Review farm operations and identify key exposures such as property, liability, auto, equipment, livestock, environmental, cyber, crime, and business interruption.
• Support renewals by gathering updated information, reviewing coverage needs, completing required updates, and coordinating remarketing when needed.
• Work with producers, underwriters, carriers, broking teams, and clients to provide complete and timely information.
• Maintain clear notes, follow workflows, and document recommendations and client decisions to support compliance and E&O prevention.

What You Bring

• Active P&C insurance license for the province(s) being serviced is required; RIBO license is required for Ontario clients.
• Commercial lines experience is required; agriculture, farm, SME, or mid-market account management experience is strongly preferred.
• Strong understanding of farm and agri-business coverage considerations, including farm property, CGL/farm liability, commercial auto, equipment, livestock, produce, environmental, cyber, crime, and business interruption exposures.
• Experience with renewals, remarketing, endorsements, claims intake, client reviews, and underwriting information gathering.
• Ability to explain coverage in clear, practical language and document discussions appropriately.
• Strong attention to detail, sound judgement, problem-solving skills, and ability to manage changing priorities.
• EPIC and Policy Works experience are assets; CAIB, CIP, CRM, or similar designations are also assets.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• CAIB, CIP, CRM, or other insurance designations are considered an asset.

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What's In It For You

NFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company - a growing, inclusive team of individuals supporting each other's passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we're dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world, we're starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

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