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Client Services Jobs in Reston, VA (NOW HIRING)

NJI Media LLC

Director, Client Services

Washington, DC · On-site

The Role The Director, Client Services is an anchor of the client services team, ensuring that both our staff and clients stay aligned on objectives and expectations across a diverse portfolio of ...

NJI Media LLC

Director, Client Services

Washington, DC · On-site

The Role The Director, Client Services is an anchor of the client services team, ensuring that both our staff and clients stay aligned on objectives and expectations across a diverse portfolio of ...

MV Financial Group, MV Capital Management Inc.

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Client Services Associate

Fairfax, VA · On-site

$62K - $75K/yr

Interfacing directly with clients to complete service requests * Assist & coordinate operational procedures, including reporting and cash management within client accounts * Assist with the ...

MV Financial Group, MV Capital Management Inc.

Be Seen First

Client Services Associate

Washington, DC · On-site

$62K - $75K/yr

Interfacing directly with clients to complete service requests * Assist & coordinate operational procedures, including reporting and cash management within client accounts * Assist with the ...

MV Financial Group, MV Capital Management Inc.

Be Seen First

Client Services Associate

Bethesda, MD · On-site

$62K - $75K/yr

Interfacing directly with clients to complete service requests * Assist & coordinate operational procedures, including reporting and cash management within client accounts * Assist with the ...

RH

Client Services Associate

Mclean, VA · On-site

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished ...

Socket.dev

Client Services Manager

Washington, DC · On-site

$110 - $150/hr

Yes The Client Services Manager is responsible for leading the organization's IT Service Delivery function, including multi‑site Help Desk operations, Unified Communications (UC), and Video ...

New

RH

Client Services Associate

Mclean, VA · On-site

$27 - $31/hr

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished ...

MV Financial Group, MV Capital Management Inc.

Be Seen First

Client Services Associate

Gaithersburg, MD · On-site

$62K - $75K/yr

Interfacing directly with clients to complete service requests * Assist & coordinate operational procedures, including reporting and cash management within client accounts * Assist with the ...

GDIT

Client Services Manager

Washington, DC

Yes The Client Services Manager is responsible for leading the organization's IT Service Delivery function, including multisite Help Desk operations, Unified Communications (UC), and Video ...

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Showing results 1-20

All JobsClient Services JobsClient Services Jobs in Reston, VA

Client Services information

See Reston, VA salary details

$36.4K

$73.2K

$132.6K

How much do client services jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client services in Reston, VA is $73,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $86,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client services professional?

To excel in Client Services, you need strong communication, problem-solving, and organizational skills, often supported by a background in business, marketing, or a related field. Familiarity with CRM software, ticketing systems, and office productivity tools is common in this role. Outstanding interpersonal skills, patience, and the ability to manage multiple tasks under pressure help professionals stand out. These competencies are crucial for building lasting client relationships, resolving issues quickly, and ensuring high client satisfaction.

How does a client services professional typically collaborate with other departments to ensure client satisfaction?

Client Services professionals often work closely with teams such as sales, product development, and technical support to address client needs and deliver tailored solutions. Regular communication and cross-departmental meetings are common to ensure that client feedback is understood and acted upon efficiently. This collaborative approach not only helps in resolving client concerns promptly but also fosters ongoing relationships and trust with clients, making teamwork a vital part of the role.

What is the difference between Client Services vs Customer Support?

AspectClient ServicesCustomer Support
CredentialsTypically requires communication, relationship management, and industry-specific knowledgeOften requires technical troubleshooting and product knowledge
Work EnvironmentClient-facing, often in professional or corporate settingsCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across consulting, finance, and B2B servicesCommon in retail, tech, and consumer electronics
Search & Comparison IntentUnderstanding relationship management and account handlingResolving product issues and technical questions

While both roles involve assisting clients or customers, Client Services focuses on building long-term relationships and managing accounts, whereas Customer Support primarily addresses technical issues and immediate problem resolution. The roles often overlap but serve different customer interaction needs within various industries.

Is client services a good career?

Client services is a viable career that involves managing customer relationships, resolving issues, and ensuring client satisfaction. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The role can offer opportunities for advancement and skill development in various industries.

What do client services do?

Client services professionals are responsible for managing relationships with clients, addressing their needs, and ensuring satisfaction. They often handle communication, resolve issues, and coordinate with other departments to deliver solutions, using skills like communication and problem-solving. Their goal is to maintain positive client relationships and support business retention.

What jobs are considered client services?

Client services jobs involve interacting with customers to address their needs, provide support, and ensure satisfaction. Common roles include customer service representatives, account managers, client support specialists, and client success managers, often requiring communication skills and familiarity with customer relationship management (CRM) tools.

What are the most commonly searched types of Client Services jobs in Reston, VA?

The most popular types of Client Services jobs in Reston, VA are:

What cities near Reston, VA are hiring for Client Services jobs?

Cities near Reston, VA with the most Client Services job openings:

Client Services jobs near you
Infographic showing various Client Services job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $73,167 per year, or $35.2 per hour.

Director, Client Services

NJI Media LLC

Washington, DC • On-site

Full-time

Re-posted 4 days ago

Job description

NJI is an agency where creativity knows no borders. We navigate the complexities of public affairs, charting new paths across industries and continents to deliver work that sparks conversation, shifts perception, and inspires action.
The Role
The Director, Client Services is an anchor of the client services team, ensuring that both our staff and clients stay aligned on objectives and expectations across a diverse portfolio of accounts. They thrive in a culture that values proactive problem-solving, agility, and a relentless pursuit of excellence.
Central to this role's success is a deep understanding of communications and marketing, especially for policy-oriented audiences, and the role that creative agencies play in supporting clients across various sectors. The Director, Client Services goes beyond guiding projects to the finish line; they are setting benchmarks, fostering innovation, and ensuring that every client relationship reflects NJI's commitment to excellence.
Note: This is a hybrid position that requires being in our Georgetown office three days per week on a flexible schedule. Our team meets for lunch every Wednesday, and we encourage crew members to join us in person for two additional days of their choosing.
Primary Responsibilities
What You'll Do
  • Lead the execution and delivery of large-scale, complex projects, ensuring they align with agreed requirements and meet the highest standards.
  • Foster a collaborative environment across divisions, streamlining communication and execution.
  • Act as the daily interface between the agency's account management team, clients, and other internal divisions, ensuring that project objectives and expectations are clearly defined and planned for daily delivery of work.
  • Provide guidance and development coaching to portfolio-specific project managers, ensuring they excel both day-to-day and strategically.
  • Elevate team efficiency, accountability, and professional growth through process optimization, clear performance metrics, and continuous learning.
  • Manage project schedules and budgets across a portfolio of accounts, ensuring optimal allocation of resources and efficient production scheduling and planning.
  • Identify potential risks to project budgets and delivery plans, and proactively implement strategies to mitigate them.
  • Manage communication with all project stakeholders (verbal and written), focusing on balancing Account Management division needs with project delivery capabilities, ensuring alignment and transparency throughout the client relationship.
  • Implement stringent quality control measures, ensuring that project deliverables meet or exceed client expectations.
  • Liaise with partners and vendors to ensure cohesive support for clients.
  • Set, monitor, and report on performance benchmarks for client accounts, ensuring NJI's standards of excellence and improvement in future work.
  • Stay abreast of global industry developments, integrating them into client relationships.
  • Foster a strong organizational culture at NJI that champions excellence and continuous growth.

What You'll Bring
  • Proficiency in managing multiple client accounts simultaneously, advanced understanding of project lifecycle stages, and project management tools.
  • Demonstrated ability to inspire, guide, and manage teams toward achieving client goals.
  • Expertise in managing communications and setting expectations with stakeholders, including clients and partners.
  • Track record of cross-functional teamwork in delivering and evaluating client work.
  • Knowledge in optimizing processes for efficiency and effectiveness.
  • Strong understanding of quality control measures to ensure account standards.
  • Deep knowledge of the U.S. political and policy landscape at the federal and state levels.
  • Experience overseeing budgets and providing financial reporting.
  • Capability to prioritize tasks effectively and meet deadlines.
  • Aptitude for proactive problem identification and solution implementation.
  • High emotional intelligence, enhancing client/vendor relationships and team dynamics.

Diversity Commitment
Authenticity is the foundation of boundless creativity. Rooted in diverse life experience, our team challenges the status quo through our work and culture every day. We are committed to sustaining and improving NJI's inclusive workplace by actively expanding the diversity of our team. We encourage people from underrepresented groups to apply. If you require accommodations or assistance during the application process, please contact info@njimedia.com .
Cover Letter
We think of cover letters more in the old-fashioned pen pal sense. So, keep the job summary and skills list in your resume, and write something that personally expresses who you are and what draws you to NJI and this role.

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