Client Services Representative I Jobs (NOW HIRING)

Patient Services Representative I-II - Family Medicine, Centennial

Description

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Patient Services Representative I-II - Family Medicine, Centennial

Position #: 00850775 - Requisition #: 40531

Job Summary:

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience

• Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge

• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)

• Answers multiple phone lines to fulfill patient needs over the phone

• Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks

• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy

• Collects patient copays and balances the drawer daily

Work Location:

Onsite

Why Join Us:

Why work for the University?

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced-rate RTD Bus and light rail service

Qualifications:

Minimum Qualifications:

Patient Services Representative I:

• High school diploma or GED

• One or more (1+) years of patient/client-facing experience

Patient Services Representative II:

• High school diploma or GED

• Two or more (2+) years of patient/client-facing experience

Substitution (All Levels):

• A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

Preferred Qualifications (All Ranks):

• College graduate

• Medical office experience

• EPIC experience

• MS Office experience

• Bilingual, Spanish-speaking

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

• Complies with the applicable University of Colorado School of Medicine, Community Practice mandatory education and training

• Maintains all required licensure and certifications for the position

• Must be able to work in person

• Must be able to travel to alternate locations as assigned

Knowledge, Skills, and Abilities:

• Strong organizational and personal skills; must have strong work ethic

• Strong communication skills, both written and verbal

• Ability to maintain a positive attitude with clients, employees, and management

• Ability to work quickly - individually and as part of a team

• Ability to read, analyze, and interpret policies, documents, and regulations

• Must be detail-oriented and maintain excellent organizational skills

• Must be tech savvy (ability to understand, apply, and benefit from technology

How to Apply:

1. A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Screening of Applications Begins:

August 15, 2026.

Anticipated Pay Range:

• Patient Services Representative I: $40,000 to $46,720

• Patient Services Representative II: $43,700 to $51,042

Equal Employment Opportunity Statement:

ADA Statement:

Background Check Statement:

Vaccination Statement:

Job Category

Primary Location

Schedule

Posting Date

Unposting Date

To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=40531&lang=en (https://apptrkr.com/7335328)

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Patient Services Representative I-II - Family Medicine, Centennial - 40531 University Staff

Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to clinical department(s).

• this role is expected to work onsite and is located in Centennial, CO.

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to: Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more! The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.We have AMAZING benefits and offerexceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:There are many additional perks & programs with the CU Advantage (https://apptrkr.com/get_redirect.php?id=7335328&targetURL=https%3A%2F%2Fadvantage.cu.edu%2F) .

Applicants must meet minimum qualifications at the time of hire.

For full consideration, please submit the following document(s):Questions should be directed to: Nia Hieb, nia.hieb@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=7335328&targetURL=mailto%3Ania.hieb%40cuanschutz.edu)

Immediately and continues until the position is filled. For best consideration, apply by

The starting salary range (or hiring range) for this position has been established as:The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.Total Compensation Calculator (https://apptrkr.com/get_redirect.php?id=7335328&targetURL=http%3A%2F%2Fwww.cu.edu%2Fnode%2F153125)

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=7335328&targetURL=mailto%3Ahr.adacoordinator%40cuanschutz.edu) .

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases (https://apptrkr.com/get_redirect.php?id=7335328&targetURL=https%3A%2F%2Fwww.cdc.gov%2Fvaccines%2Fschedules%2Fdownloads%2Fadult%2Fadult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get_redirect.php?id=7335328&targetURL=https%3A%2F%2Fresearch.cuanschutz.edu%2Fehs%2Fhome%2Fdivisions%2Foccupational-health%2Foh-enrollment) .Application Materials Required: Cover Letter, Resume/CV, List of References : Administrative Support and Related : Aurora Department: U0001 -- Anschutz Med Campus or Denver - 21970 - SOM-DEAN DO CPD - PRIM CARE : Full-time : Jul 15, 2026 : Ongoing Posting Contact Name: nia hieb Posting Contact Email: nia.hieb@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=7335328&targetURL=mailto%3Ania.hieb%40cuanschutz.edu) Position Number: 00850775 jeid-8630551338e930459192448a2ab14283

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.