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Client Services Professional Jobs in Virginia (NOW HIRING)

Broadcom

Client Services Consultant

Reston, VA · On-site

This isn't a "ticket-closer" role; you will be the bridge between our vSphere Kubernetes Services ... professional brand within the global Kubernetes community. Compensation and Benefits The annual ...

NVA

Client Services Representative

Purcellville, VA · On-site

$16.50 - $22.50/hr

At Blue Ridge Veterinary Associates, we employ the finest veterinary professionals to deliver high ... The Client Service Representative (CSR) is the client's first contact when calling or visiting the ...

NVA

Client Services Representative

Purcellville, VA · On-site

$16.50 - $22.50/hr

At Blue Ridge Veterinary Associates, we employ the finest veterinary professionals to deliver high ... The Client Service Representative (CSR) is the client's first contact when calling or visiting the ...

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Client Services Professional information

What is a client services professional?

Client Services Professionals are individuals who serve as the main point of contact between a company and its clients. They are responsible for ensuring client satisfaction by addressing concerns, managing communications, and providing solutions tailored to client needs. Their duties may include onboarding new clients, resolving issues, answering inquiries, and collaborating with other departments to deliver excellent service. Strong communication, problem-solving, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client services professional?

To thrive as a Client Services Professional, you need strong communication, problem-solving, and relationship management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM software, customer support platforms, and data analysis tools is commonly required. Exceptional interpersonal skills, patience, and adaptability help you build rapport and address client needs effectively. These skills and qualities are vital for delivering high client satisfaction, retaining business, and fostering long-term partnerships.

How does a client services professional typically collaborate with internal teams to address client needs?

Client Services Professionals often serve as a bridge between clients and internal departments such as sales, operations, and technical support. They regularly communicate client feedback, coordinate with team members to resolve issues, and ensure that deliverables meet client expectations. This role requires strong interpersonal skills, as professionals must balance client advocacy with organizational priorities, often participating in cross-functional meetings and project updates. Effective collaboration helps build trust with clients and ensures a smooth service experience.

What is the difference between Client Services Professional vs Customer Support Specialist?

AspectClient Services ProfessionalCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor's degreesUsually requires a high school diploma; certifications are optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support channels
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, tech companies, service providers
Search & Comparison IntentFocuses on ongoing client relationships and account managementAddresses immediate customer issues and technical support

While both roles involve assisting clients or customers, Client Services Professionals typically manage ongoing relationships and account needs, often in a B2B context. Customer Support Specialists focus on resolving technical or service issues quickly, often in a retail or tech environment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is client services a good career?

A career as a client services professional offers opportunities to develop communication, problem-solving, and interpersonal skills. It often involves working in customer-facing environments, with potential for advancement into management or specialized roles, and may require certifications or training in customer relationship management tools.

What are the most commonly searched types of Client Services jobs in Virginia?

The most popular types of Client Services jobs in Virginia are:

What cities in Virginia are hiring for Client Services Professional jobs?

Cities in Virginia with the most Client Services Professional job openings:

Client Services Professional jobs near you
Infographic showing various Client Services Professional job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Part-Time Client Services Coordinator

Sheltering Arms Institute

Chesterfield, VA • On-site

$20 - $25/hr

Full-time

Re-posted 17 days ago

Job description

Part-Time Client Services Coordinator
Be Inspired!
Located in the Richmond, VA area, Sheltering Arms Physical Rehabilitation Centers help individuals find The Power to Overcome strokes, injuries and other setbacks. We use evidence-based clinical practice guidelines and proven technology to ensure the best possible outcomes for our patients. Offering a network of support services more comprehensive and holistic than any other in central Virginia, Sheltering Arms not only heals bodies, we transform lives. With a legacy of more than 130 years, the newest technologies and a dedicated team who are experts in their field, miracles happen within our doors every day. What inspires you?
We are currently seeking a part-time Client Services Coordinator to join our team.
Compensation
  • $20.00 - $25.00 per hour
  • This range reflects our commitment to pay equity and market-competitive compensation
  • Final compensation depends on experience, skills, and internal equity.

Position Summary
The Part-Time Client Services Coordinator supports the day-to-day operations of the Sheltering Arms Fitness & Wellness programs by serving as the primary point of contact for members, clients, caregivers, and visitors. This role ensures exceptional service experience, coordinates membership and program activities, and supports the delivery of safe, engaging, and medically informed fitness services designed for individuals of all abilities.
Key Responsibilities
Client & Member Support
  • Serve as the first line of communication for all fitness and wellness programs inquiries (in-person, phone, and email).
  • Process all internal referrals from Sheltering Arms Institute and external referral providers within 24 hours of receiving.
  • Provide warm, professional customer service to clients, members, patients, caregivers, and community partners.
  • Assist clients and members with membership enrollment, renewals, billing questions, and service selection.
  • Conduct client intake tasks such as scheduling fitness assessments, membership orientations, and program sessions.
  • Follow up and collect medical clearance to exercise requests from physicians.

Front Desk & Administrative Operations
  • Oversee day-to-day front desk operations, including check-in procedures, appointment scheduling, and payment processing.
  • Working with clinical and clerical staff to ensure internal and external customer satisfaction.
  • Maintain accurate records in membership and scheduling systems.
  • Prepare and distribute program materials, reports, and communications.
  • Support compliance with privacy and documentation standards (HIPAA and organizational policies).
  • Assists Program Systems Administrator with communication, and Rec Trac/WebTrac/WebApp systems support.

Program Coordination
  • Assists Managers, Exercise Physiologists, and other staff with communication, scheduling, and program support.
  • Ensure fitness areas-including gym, pool, and group rooms-are prepared for sessions and events as needed.
  • Help maintain inventory of client welcome packages member incentive supplies, and internal marketing materials.

Safety & Facility Support
  • Maintain a safe, clean, and welcoming environment for all users.
  • Monitor facility activity and alert staff to any safety or equipment concerns.
  • Support emergency procedures as trained (CPR/AED preferred).
  • Assist with routine cleanliness checks and facility readiness.

Member Engagement & Community Experience
  • Promote fitness services, adaptive programs, and special events to members, clients, patients, and families.
  • Host tours of facility for prospective clients and members.
  • Help implement client satisfaction initiatives and gather feedback.
  • Contribute to an inclusive, encouraging atmosphere aligned with Sheltering Arms mission of helping individuals overcome physical challenges.

Qualifications
Required
  • High school diploma or equivalent.
  • Strong customer service and communication skills.
  • Ability to multitask in a fast-paced, client centered environment.
  • Basic computer proficiency (Microsoft Office, scheduling systems, email).
  • Professional, empathetic, and patient focused demeanor.

Preferred
  • Experience in a fitness center, healthcare setting, or rehabilitation environment.
  • Prior administrative, front desk, or program coordination experience.
  • CPR/AED certification (or willingness to obtain).
  • Experience working with individuals with disabilities or special needs.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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