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Client Services Professional Jobs in Delaware (NOW HIRING)

CSC

Client Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the ...

Apis Services Inc

SUBSTANCE ABUSE SPECIALIST

Claymont, DE · On-site

$24/hr

Key ResponsibilitiesDirect Client Services * Conduct comprehensive assessments of individuals with ... Professional Practice * Promote person-centered, recovery-oriented, and community-based treatment ...

CSC

Associate Client Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the ...

Home Instead

Client Care Coordinator

Wilmington, DE · On-site

$17.50 - $22.75/hr

Experience in home care, healthcare, social work, senior services, or care coordination is a plus , but we're also interested in accomplished professionals from other fields who bring strong client ...

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All JobsClient Services Professional JobsClient Services Professional Jobs in Delaware

Client Services Professional information

What is a client services professional?

Client Services Professionals are individuals who serve as the main point of contact between a company and its clients. They are responsible for ensuring client satisfaction by addressing concerns, managing communications, and providing solutions tailored to client needs. Their duties may include onboarding new clients, resolving issues, answering inquiries, and collaborating with other departments to deliver excellent service. Strong communication, problem-solving, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client services professional?

To thrive as a Client Services Professional, you need strong communication, problem-solving, and relationship management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM software, customer support platforms, and data analysis tools is commonly required. Exceptional interpersonal skills, patience, and adaptability help you build rapport and address client needs effectively. These skills and qualities are vital for delivering high client satisfaction, retaining business, and fostering long-term partnerships.

How does a client services professional typically collaborate with internal teams to address client needs?

Client Services Professionals often serve as a bridge between clients and internal departments such as sales, operations, and technical support. They regularly communicate client feedback, coordinate with team members to resolve issues, and ensure that deliverables meet client expectations. This role requires strong interpersonal skills, as professionals must balance client advocacy with organizational priorities, often participating in cross-functional meetings and project updates. Effective collaboration helps build trust with clients and ensures a smooth service experience.

What is the difference between Client Services Professional vs Customer Support Specialist?

AspectClient Services ProfessionalCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor's degreesUsually requires a high school diploma; certifications are optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support channels
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, tech companies, service providers
Search & Comparison IntentFocuses on ongoing client relationships and account managementAddresses immediate customer issues and technical support

While both roles involve assisting clients or customers, Client Services Professionals typically manage ongoing relationships and account needs, often in a B2B context. Customer Support Specialists focus on resolving technical or service issues quickly, often in a retail or tech environment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is client services a good career?

A career as a client services professional offers opportunities to develop communication, problem-solving, and interpersonal skills. It often involves working in customer-facing environments, with potential for advancement into management or specialized roles, and may require certifications or training in customer relationship management tools.

What are the most commonly searched types of Client Services jobs in Delaware?

The most popular types of Client Services jobs in Delaware are:

What cities in Delaware are hiring for Client Services Professional jobs?

Cities in Delaware with the most Client Services Professional job openings:

Client Services Professional jobs near you

Client Service Representative

CSC (Corporation Service Company)

Wilmington, DE

$15.50 - $21/hr

Full-time

PTO

Re-posted 10 days ago

Job description

Client Service Representative 

Wilmington, DE (Onsite)

Monday - Friday, 9:00am-6:00pm

Are you passionate about delivering exceptional service? Us too.

We're hiring a Client Service Representative for our Annual Reports & Business License team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.

We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.

Some of the things you'll be doing:

  • Build relationships with our clients to better understand their unique needs and concerns

  • Research, analyze, review, and process legal documents

  • Fulfill requests and answer questions for internal and external customers via phone or electronically

  • Provide excellent client service to both internal and external clients

  • Manage client portfolios and organize workflow to meet clients' time frames and demands

  • Data entry of client information, electronic filing, and retrieval of documents

  • Navigate between multiple databases quickly and accurately

  • Recommend process improvements where applicable

  • Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

  • At least 5 years of experience working in a business to business customer service or administrative capacity

  • Energetic self-starter who thrives in a fast-paced, team-oriented environment

  • Attention to detail and accuracy

  • Strong research skills

  • Strong prioritization and time-management skills

  • Flexibility and agility, with the ability to multitask

  • Problem-solving skills

  • Strong computer skills and proficiency in MS Office, Word, and Excel

  • Excellent verbal and written communication skills

  • Salesforce experience a plus

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.

#LI-LE1 #CSCServiceCareers #CSCCustomerService

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Apply